Cannot read CD/DVD problem (with details)

[Steve W]

I have searched and found this is a common problem.

I have two optical drives that have functioned well for at least a year, a
Plextor PX-320A DVD drive and a Plextor Premium CD. Last week both drives
stopped reading discs most of the time. If I put a disc in, the disc spins
up but explorer either gives a blank panel (no indication of a cd present)
or gives an incorrect function error.

Both drives are masters on separate channels with no other IDE devices and
both act the same.

I found that most of the time if I eject the disc with explorer, it will
recognize the disc when I re-insert it. If I eject using the players eject
button it almost never reads an inserted disc. I also found that once I get
explorer to read a disc, it will re-read the same disc properly if I use the
players eject button. But, if I put in a different disc using the player's
eject button it will not read it.

It is possible that the disc is eventually read. I tried to install a 5 disc
game but ran out of time part way through. When I came back, an unrecognized
disc had been installed and the installer was asking for the next disc. I
might have gotten that disc recognized before I left, but I don't think so.

I have the most recent firmware for both drives. I tried deleting the
drives in device manager and redetecting. I also moved to Windows SP2 and
all updates, but I have the same problem. I tried Microsoft's autoplay
Autofix program and got this result (look at the last paragraph):

AutoFix [V5.2.3790.67]
Time [2005-02-10 10:02:22]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [E:\, Drive Type: 5]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\cdrom!Autorun (Present) <Allows>
HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
Result [Legacy Notification]: Problems
Result [AutoPlay V2 Notification]: Problems {Service (Silent) Shell
(Deaf) }

Repair << [Legacy AutoPlay Event]

Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.

Repair << [Autoplay V2 Event]

Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.


The only events I can think of around the time this problem started were a
new installation of ExactAudioCopy and iTunes. Also, I accidently let EAC
try to eject a disc with my case's front door closed. However, both drives
have the same problem and I don't use the E: drive for those programs.

Ideas please?

 

[Mark L. Ferguson]

The AutoRun feature or the AutoPlay feature does not work when you insert a CD-ROM in the drive:
http://support.microsoft.com/default.aspx?scid=kb;en-us;330135

I have searched and found this is a common problem.

I have two optical drives that have functioned well for at least a year, a Plextor PX-320A DVD drive and a Plextor Premium CD.
Last week both drives stopped reading discs most of the time. If I put a disc in, the disc spins up but explorer either gives a
blank panel (no indication of a cd present) or gives an incorrect function error.

Both drives are masters on separate channels with no other IDE devices and both act the same.

I found that most of the time if I eject the disc with explorer, it will recognize the disc when I re-insert it. If I eject using
the players eject button it almost never reads an inserted disc. I also found that once I get explorer to read a disc, it will
re-read the same disc properly if I use the players eject button. But, if I put in a different disc using the player's eject
button it will not read it.

It is possible that the disc is eventually read. I tried to install a 5 disc game but ran out of time part way through. When I
came back, an unrecognized disc had been installed and the installer was asking for the next disc. I might have gotten that disc
recognized before I left, but I don't think so.

I have the most recent firmware for both drives. I tried deleting the drives in device manager and redetecting. I also moved to
Windows SP2 and all updates, but I have the same problem. I tried Microsoft's autoplay Autofix program and got this result (look
at the last paragraph):

AutoFix [V5.2.3790.67]
Time [2005-02-10 10:02:22]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [E:\, Drive Type: 5]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\cdrom!Autorun (Present) <Allows>
HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
Result [Legacy Notification]: Problems
Result [AutoPlay V2 Notification]: Problems {Service (Silent) Shell (Deaf) }

Repair << [Legacy AutoPlay Event]

Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the
problem.

Repair << [Autoplay V2 Event]

Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the
problem.


The only events I can think of around the time this problem started were a new installation of ExactAudioCopy and iTunes. Also, I
accidently let EAC try to eject a disc with my case's front door closed. However, both drives have the same problem and I don't
use the E: drive for those programs.

Ideas please?

 

[Steve W]

That did it, thanks.

-Steve

The AutoRun feature or the AutoPlay feature does not work when you insert
a CD-ROM in the drive:
http://support.microsoft.com/default.aspx?scid=kb;en-us;330135



http://www.geocities.com/marfer_mvp/chatNotes.htm
.

I have searched and found this is a common problem.

I have two optical drives that have functioned well for at least a year,
a Plextor PX-320A DVD drive and a Plextor Premium CD. Last week both
drives stopped reading discs most of the time. If I put a disc in, the
disc spins up but explorer either gives a blank panel (no indication of a
cd present) or gives an incorrect function error.

Both drives are masters on separate channels with no other IDE devices
and both act the same.

I found that most of the time if I eject the disc with explorer, it will
recognize the disc when I re-insert it. If I eject using the players
eject button it almost never reads an inserted disc. I also found that
once I get explorer to read a disc, it will re-read the same disc
properly if I use the players eject button. But, if I put in a different
disc using the player's eject button it will not read it.

It is possible that the disc is eventually read. I tried to install a 5
disc game but ran out of time part way through. When I came back, an
unrecognized disc had been installed and the installer was asking for the
next disc. I might have gotten that disc recognized before I left, but I
don't think so.

I have the most recent firmware for both drives. I tried deleting the
drives in device manager and redetecting. I also moved to Windows SP2 and
all updates, but I have the same problem. I tried Microsoft's autoplay
Autofix program and got this result (look at the last paragraph):

AutoFix [V5.2.3790.67]
Time [2005-02-10 10:02:22]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
Result [AutoStart Setting]: OK
Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [E:\, Drive Type: 5]:
Result [HKCU\...\Policies!NoDrives]: OK {Absent}
Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
Result [HKLM\...\Policies!NoDrives]: OK {Absent}
Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
Result [Driver level policies]: OK {
HKLM\...\Services\cdrom!Autorun (Present) <Allows>
HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [E:\, Drive Type: 5]:
Result [Legacy Notification]: Problems
Result [AutoPlay V2 Notification]: Problems {Service (Silent) Shell
(Deaf) }

Repair << [Legacy AutoPlay Event]

Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.

Repair << [Autoplay V2 Event]

Step: No steps to take.
Result: This AutoPlay setting cannot be fixed. Either the device is
malfunctioning, or the wizard cannot determine the problem.

Required action: The wizard found problems but cannot fix them -> None

The only events I can think of around the time this problem started were
a new installation of ExactAudioCopy and iTunes. Also, I accidently let
EAC try to eject a disc with my case's front door closed. However, both
drives have the same problem and I don't use the E: drive for those
programs.

Ideas please?