cannot open the file:mk:MSITStore:

[Guest]

hi,

when i try to open .chm files in my computer I receive
this pop up error message "cannot open the
file:mk:MSITStore:....." I am using XP Home edition..
What could be the reason???

 

[Pete Lees]

when i try to open .chm files in my computer I receive
this pop up error message "cannot open the
file:mk:MSITStore:....." I am using XP Home edition.

Here are some things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Use Microsoft Critical Update 811630 to upgrade the components used
to view help files. This is available from here:

http://support.microsoft.com/?kbid=811630

3) Delete or rename the file hh.dat, which you should find in this
directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

4) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.

5) See the following pages for further guidance on how to resolve
XP-specific help problems:

http://www.kellys-korner-xp.com/xp_h.htm
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

 

[Guest]

Pete's tips does not help! I made some experiments and found the following

The problem is related to the .chm name, if it's name contains non-characters (e.g. Asian character), we get this error
If I rename the file to contain only ASCII (incl extended), opens fine

I havn't found out a solution, the current default "regional" setting does not affect this behavier

Linus