cannot open pst created by outlook 2003 in Outlook xp

  • Thread starter Thread starter PinkCrib
  • Start date Start date
P

PinkCrib

I've exported a mailbox to a pst file from outlook 2003. When my user tries
to open this pst file from his outlook xp, he got an error saying "unable to
open the file because it's created from the newer version of outlook".....

any fix?

thanks
calvin
 
None.
This is another example of why exporting is never the correct way to
transfer Outlook data. Outlook 2003 will only export to a file format that
is incompatible with all other versions.
When you transfer data, create a new PST file in the correct (Outlook
97-2002) format and copy the data you want into it.
 
You apparently skipped a step. Before exporting, you needed to create a new .pst file in the Outlook 97-2002 format. (Use File | New | Outlook Data File) Once you've done that, you can export to that newly created file.
 
Thanks. I found the answer here.
http://support.microsoft.com/default.aspx?scid=kb;en-us;839109

calvin



Russ Valentine said:
None.
This is another example of why exporting is never the correct way to
transfer Outlook data. Outlook 2003 will only export to a file format that
is incompatible with all other versions.
When you transfer data, create a new PST file in the correct (Outlook
97-2002) format and copy the data you want into it.
--
Russ Valentine
[MVP-Outlook]
PinkCrib said:
I've exported a mailbox to a pst file from outlook 2003. When my user
tries
to open this pst file from his outlook xp, he got an error saying "unable
to
open the file because it's created from the newer version of outlook".....

any fix?

thanks
calvin
Click to expand...
Click to expand...
 
Back
Top