Cannot install Fax Software installation

[Guest]

I try to install fax software which is on the Win XP home addition Disc but
since having installed win XP service pack 2 It will not let me install it as
it says disc is older than it is. Any ideas please?

 

[Guest]

The feature may already be on your harddrive, all you have to do is install/
activate it. Go to: Start>Control Panel>Add or Remove Programs>lefthand
side, click Add Windows Components>the second item should be Fax Services.
Check it and click Next. It may ask for your WindowsXP installation disk,
if that
does not do it, search for a directory called C:\Windows\ServicePackFiles\i386
on your harddrive. The file may be in there, for there are the SP2 files.

 

[Guest]

So I had the same problem and was able to find the i386 folder, but the
needed file or driverr was not there, apparently. what now?

 

[Guest]

Am having the same problem with a Media Centre Edition 2005 bought from a
company that went bust two days afterwards so cannot contact them.

I have an XP Service Pack 2 CD which add/remove Windows components asks me
to insert but then says it cannot find the file. Have tried using an older
XP Pro CD from my old machine and also looked for
C:\Windows\ServicePackFiles\i386 which do not seem to be on the Media Center
Edition even though it allegedly has SP2 and all the latest updates.

Am finding this most annoying as I had no probs on my old XP Pro machine.

Grateful for any advice/hints.

Steveob

 

[Hal Hostetler [MVP S/U]]

Several people have successfully fixed this problem with this article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.". The
Esentutl.exe utility procedure is listed here:

http://www.csd.toshiba.com/cgi-bin/...------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also, however,
I've not yet seen any posts that say it does.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

Hal

Found your previous post on another thread before this appeared. Very
useful as it pointed me in the right direction and I found the i386 files in
a different location to that which I expected. They were in C:\Windows
directly rather than in C:\Windows\ServicePackFiles\. Went to add new
windows components and when it asked for the SP2 CD, pointed it to
C:\Windows\i386 and it installed perfectly.

Many thanks for taking the trouble to reply.

Steveob

 

[dode dode via WindowsKB.com]

I try to install fax software which is on the Win XP home addition Disc but
since having installed win XP service pack 2 It will not let me install it
as
it says disc is older than it is. Any ideas please?