Cannot create new mail off-line after new profile created.

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Frank

Outlook 2000 on Exchange server.

The computer is a notebook and the user creates emails off-line to send
at a later time.

This worked fine until he managed to corrupt his profile. I deleted
the profile, recreated it, and made sure to answer "Yes" that the
travels with the computer.

Now when he tries to create an email while off-line, he gets "Cannot
create the e-mail message because a location to send and receive
messages could not be found." When he tries to reply to an existing
email the message is "The information store could not be opened."

I've checked the delivery options and "Microsoft Exchange Transport"
and "Microsoft Exchange Remote Transport" are listed.

Creating mail online works fine.

What else? I'm at a total loss here.

Thx for any help.
 
In
Frank said:
Outlook 2000 on Exchange server.

The computer is a notebook and the user creates emails off-line to
send at a later time.

This worked fine until he managed to corrupt his profile. I deleted
the profile, recreated it, and made sure to answer "Yes" that the
travels with the computer.

Now when he tries to create an email while off-line, he gets "Cannot
create the e-mail message because a location to send and receive
messages could not be found." When he tries to reply to an existing
email the message is "The information store could not be opened."

I've checked the delivery options and "Microsoft Exchange Transport"
and "Microsoft Exchange Remote Transport" are listed.

Creating mail online works fine.

What else? I'm at a total loss here.

Thx for any help.
Click to expand...

Note for one thing that OL2000 is old and unsupported, and you should
consider getting it off your network. That said, what exactly is in this
profile?
 
Lanwench said:
Note for one thing that OL2000 is old and unsupported, and you should
consider getting it off your network. That said, what exactly is in this
profile?
Click to expand...

We're gradually replacing all the OL2K, but I still have a few around.
This one worked fine until I deleted and rebuilt the profile. That's
pretty much standard procedure when a profile gets corrupted, but this
time it bit me. The computer is slated for replacement soon, and I've
told the user he may just need to deal with it. But I hate that for an
answer.

I'm not sure what you're looking for in an answer. The following are
the profile properties:

Services:
Microsoft Exchange Server
Outlook Address Book

Delivery:
Microsoft Exchange Transport
Microsoft Exchange Remote Transport

Addressing:
Global Address List
Contacts
 
In
Frank said:
We're gradually replacing all the OL2K, but I still have a few around.
This one worked fine until I deleted and rebuilt the profile. That's
pretty much standard procedure when a profile gets corrupted, but this
time it bit me. The computer is slated for replacement soon, and I've
told the user he may just need to deal with it. But I hate that for
an answer.

I'm not sure what you're looking for in an answer. The following are
the profile properties:

Services:
Microsoft Exchange Server
Outlook Address Book

Delivery:
Microsoft Exchange Transport
Microsoft Exchange Remote Transport

Addressing:
Global Address List
Contacts
Click to expand...

I'd disable offline use, close Outlook, rename the old .ost file, and
restart Outlook, re-enable offline use.
 
Lanwench said:
In
I'd disable offline use, close Outlook, rename the old .ost file, and
restart Outlook, re-enable offline use.
Click to expand...

Will be there Tuesday and give it a try. thx
 
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