User unable to retrieve mail after a certain date in Outlook 2007


A

AndrewB

I have a user using Outlook 2007 with Business Contact Manager over a VPN in
cached mode. He is connected to Exchange 2000. He has been unable to retrieve
emails since a cut off date 3 days ago. On Outlook Web access he can see the
new emails but cannot see them on his Outlook. He has deleted his cached
file, recreated it, and done the same for his Mail profile without success.
He has not installed any new software. He is able to send emails without
problems. There are no error messages. Other users connected to Exchange are
unaffected.
Suggestions?
 
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B

Brian Tillman [MVP - Outlook]

I have a user using Outlook 2007 with Business Contact Manager over a VPN
in
cached mode. He is connected to Exchange 2000. He has been unable to
retrieve
emails since a cut off date 3 days ago. On Outlook Web access he can see
the
new emails but cannot see them on his Outlook. He has deleted his cached
file, recreated it, and done the same for his Mail profile without
success.
He has not installed any new software. He is able to send emails without
problems. There are no error messages. Other users connected to Exchange
are
unaffected.
Suggestions?

Try having him try clearing all views by running Outlook once with the
/cleanviews command switch.
 

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