Cannot change the account type back from limited, the other accoun

[Maria]

We had a virus a few weeks ago, and when we got it back, well the settings
were not correct. ( Our computer has two accounts on it, the main user, I
usually keep on limited, and the other, the Administrator.) This was not
corrected before we got the virus and had it fixed. Now, I cannot change
anything on my account ( the administrator) I cannot open anything, that side
is running real slow. The main users account is set as Limited so we cannot
change the account type, our Flash Player is not working, we cannot download
unless Admin. Account is on. I'm not sure what to do, if there is anything I
can do. I would appreciate all the advice I can get.
Microsoft Windows XP Pro 2002, Service Pack 2
Compaq

 

[Malke]

We had a virus a few weeks ago, and when we got it back, well the settings
were not correct. ( Our computer has two accounts on it, the main user, I
usually keep on limited, and the other, the Administrator.) This was not
corrected before we got the virus and had it fixed. Now, I cannot change
anything on my account ( the administrator) I cannot open anything, that
side
is running real slow. The main users account is set as Limited so we
cannot change the account type, our Flash Player is not working, we cannot
download
unless Admin. Account is on. I'm not sure what to do, if there is
anything I
can do. I would appreciate all the advice I can get.
Microsoft Windows XP Pro 2002, Service Pack 2
Compaq

Either your computer is not malware/virus-free and/or the (unnamed) virus
has damaged your operating system.

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If the machine is really clean, back up your data first and then try a
Repair Install. If the Repair Install doesn't work, do a Clean Install and
start over.

http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install
How-To
http://michaelstevenstech.com/cleanxpinstall.html - Clean Install How-To
http://www.elephantboycomputers.com/page2.html#Reinstalling_Windows - What
you will need on-hand

Malke