Not sure about Vista but I used a script file that fixed this in my XP pro.
If you want to try it do a search for fixwinxphelp.vbs
Hopefully you can find it, since I don't remember where I downloaded it.
Good luck.
I got the impression he was talking about his local windows Help & Support
from the Start-?Help&Support .
If not then the script I suggested would not apply.
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