Can recieve but not send emails Outlook 2007

[vla162]

using Outlook 2007 with Windows Vista, connecting to Yahoo and cannot send
emails. I have good internet connection and using Norton AntiVirus. I recieve
emails fine. I have checked the smtp and changed the settings to yahoo's
recommendations, does not work. Looked at the Office Outlook website and was
told to check Mail in the Control Panel and there is none. I have checked the
diagnostic on outlook and says it is good. I have checked these discussion
groups and found where there are different numbers to enter and tried those
and they do not work. Running out of things to try.

 

[Ben M. Schorr, MVP]

What happens when you try? Do you get an error message of some kind or do
the messages just stay in the Outbox?

Do you have Service Pack 2 for Office 2007 installed?
(http://www.microsoft.com/downloads/...18-79EA-46C6-8A81-9DB49B4AB6E5&displaylang=en)

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

 

[VanguardLH]

... connecting to Yahoo ...

Yahoo WHAT? You never specified the top-level domain (.com, .net, .org,
etc). Only a few Yahoo regional domains permit access to their POP/SMTP
mail hosts by freebie accounts. Most Yahoo domains require that you have a
PAID account to access their servers. Do you have a paid account at Yahoo?

 

[vla162]

No error message, and it stays in the outbox.. when exiting Outlook it askes
if I want to send the message. and Yes I have service pack 2

 

[vla162]

I have sbcglobal.net which goes through Yahoo. I accessed my account
information and entered the POP/SMTP information given. I don't know if this
is a paid account or not. I assumed since it goes through the sbc

 

[VanguardLH]

I have sbcglobal.net which goes through Yahoo. I accessed my account
information and entered the POP/SMTP information given. I don't know if this
is a paid account or not. I assumed since it goes through the sbc

SBC (and ISP) contracted with Yahoo to provide their e-mail service. That
would be a paid account through SBC with Yahoo. If you followed their own
web help pages on the parameters used when defining an e-mail account, my
guess is that they got the outgoing (SMTP) port wrong. ISPs sometimes make
changes to their service but neglect to update their web pages for quite a
long time (sometimes calling their tech support or sending feedback to bitch
about gets them to update their web page).

Although an RFC ratified back in 1998 said that e-mail clients (MUAs = mail
user agents) are not to use port 25 and that this port was only for use my
MTAs (mail transfer agents, like SMTP mail servers), not all ISPs changed
immediately. The RFC specified that MUAs are supposed to use port 587.
Some took 3 years to change, others 6 years, and some haven't changed at
all. I haven't seen any e-mail clients that yet default to the recommended
port 587 for MUAs. They all default to port 25.

So if your ISP changed their default SMTP port to 587 (with the
Yahoo-contracted e-mail service provider), you will have to do the same in
the e-mail account that you defined in Outlook. See if switching from port
25 to 587 gets the SMTP connect to work.

However, if the wrong port were specified from what the mail server
requires, you WOULD get an error message regarding an inability to connect
to that mail server. You said there were no error messages. So how do you
know that Outlook has even attempted to send your e-mails? If the e-mail is
still sitting in the Drafts folder, Outlook has never ever attempted to send
it yet. If the e-mail got moved or saved into the Outbox folder, that item
is *eligible* for sending but won't go anywhere until Outlook actually
attempts a mail poll (to the SMTP mail host).

Have you attempted a mail poll by hitting F9? If scheduled mail polling is
disabled, you will have to manually initiate the mail poll. Also, check the
Send/Receive Settings for that e-mail account. It might be that only the
receive operation is enabled but the send operation is disabled (i.e., it
has been configured as a receive-only account).

Also try disabling the superfluous e-mail scanning in your anti-virus
program.

 

[vla162]

Thanks for all the information. I have changed the SMTP number a couple of
times but will try again. Also, I checked the status of the send and a green
check appeared on each item but does not go and no error message; realy do
not know what happens. I will try some of the things you have suggested and
call att support and report back probably Monday. Thanks again for your help.

 

[VanguardLH]

Thanks for all the information. I have changed the SMTP number a couple of
times but will try again. Also, I checked the status of the send and a green
check appeared on each item but does not go and no error message; realy do
not know what happens. I will try some of the things you have suggested and
call att support and report back probably Monday. Thanks again for your help.

Can "not send" and "does not go" tells no one anything about what you do
when trying to send and what, if any, error message appears. You left it
completely vague as to what you think "send" means. Did the item get sent
to your SMTP mail server or did it never leave Outlook?

Did you get an error message during the send operation?

Is the item still sitting in the Outbox folder in Outlook?
Or did it get moved into the Sent Items folder?