Can Receive, can't send/reply

[Wookster]

Recently I can't send emails at all using my Windows Mail account. The error
message is:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: next game 12/5/08', Account: 'pop-server.nc.rr.com',
Server: 'smtp-server.nc.rr.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Error Number: 0x800CCC0F

I tried the Tools/Account/Mail/Properties/Servers/My server requires
authentication solution to no avail.

Help, this is infuriating! Thanks!!

Steve

 

[Gary VanderMolen]

"Unexpected" termination is almost always caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview

 

[Wookster]

I was running Norton & have just uninstalled, but now I still get the error:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: next game 12/5/08', Account: 'pop-server.nc.rr.com',
Server: 'smtp-server.nc.rr.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Error Number: 0x800CCC0F

I still have no clue. Thanks!

Steve

 

[Gary VanderMolen]

Norton Antivirus 2008 (and earlier) is among the top three troublemakers
for Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
In a worst case scenario, you may have to uninstall Norton, followed by
using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Several users here have reported that when they complained to Symantec,
they received a free upgrade to Norton Antivirus 2009

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://get.live.com/wlmail/overview