Can receive but not send e-mails

[Guest]

Since 21st August, I have been unable to send e-mails although I can receive
them without a problem. I had a similar problem in March when Microsoft
advised me to restore my system to a date prior to a recent update. This
worked and up until 21st August there have been no problems. My husband has
exactly the same outgoing mail set-up and can send e-mails without a problem.
I have restored my system to 17th August but still no joy. There is an
e-mail in my outbox that I cannot delete which I suspect is causing the
problem. Any advice?

 

[Julian]

"Ange" ...

Since 21st August, I have been unable to send e-mails although I can
receive
them without a problem. I had a similar problem in March when Microsoft
advised me to restore my system to a date prior to a recent update. This
worked and up until 21st August there have been no problems. My husband
has
exactly the same outgoing mail set-up and can send e-mails without a
problem.
I have restored my system to 17th August but still no joy. There is an
e-mail in my outbox that I cannot delete which I suspect is causing the
problem. Any advice?

You are most likely a victim of incompatible antivirus software.

Use this utility http://www.oehelp.com/WMUtil/Default.aspx
to remove the message stuck in your outbox.
Follow all the instructions for the required functionality to be
available.

If you are a victim of Norton or McAfee...

Get rid of the incompatible AV software, uninstall entirely,
and use a free compatible alternative such as Avast
http://www.avast.com/eng/avast_4_home.html

Disable email scanning or better yet omit it during the install
processes http://www.oehelp.com/OETips.aspx#3

At this point you should delete and recreate your email
account within Windows Mail to remove corruptions.

Next, use this utility http://www.oehelp.com/WMUtil/Default.aspx
to remove the message stuck in your outbox.
Unfortunately, you've a poor track record, you'll have to read and
follow all the instructions for the required functionality to be
available.

 

[dean-dean]

Try the fix provided here:

Messages may be stuck in the Outbox when you use Windows Mail on a computer
that is running Windows Vista
http://support.microsoft.com/kb/941090

The article instructs you to download and install the update appropriate for
your operating system, found here:

Windows Vista, 32-bit versions:
http://www.microsoft.com/downloads/details.aspx?FamilyId=09F002D9-A140-42A8-99F5-A86F2B7E39F1

Or,

Windows Vista, 64-bit versions:
http://www.microsoft.com/downloads/details.aspx?FamilyId=09DABF39-1E37-46DD-91BC-BE5ABE3F39B7