Can not view ActiveX control on IE


F

Fie Fie Niles

This one XP machine (with IE 6) is having a problem viewing any ActiveX
controls (created on VB6) on the Internet Explorer browser. I put the same
ActiveX control in a VB program, and when I run the VB program on that same
machine, I can view the ActiveX control fine. He is using Citrix.
The same ActiveX controls can be viewed on other machines.

When trying to view 1 of the ActiveX control, he got an error
"Visual Basic Run-time redist pack.
INF Install failure. Reason: Access is denied"

On another ActiveX control, the ActiveX control showed up as a box with a
red X on the left corner.

He logs in to his machine with his user id, which is an administrator on his
machine.
The following are the settings in his Internet Explorer :

ActiveX control and plug-ins
-Download Signed ActiveX controls -Prompt
-Download unsigned ActiveX controls - Disable
-Initialize and script ActiveX controls not marked as safe - Disable
-Run ActiveX controls and plug-ins - Enable
-Script ActiveX controls marked safe for scripting - Enable

Downloads
-File download - Enable

User Authentication
-Logon - Automatic logon only in Intranet Zone

The following is the code for the ASP page:
<object classid="clsid:E77F6134-B280-4516-9646-9F9E624D7451"
id="ctlTestBrowser1" codebase="TestBrowser.cab#version=1,0,0,0" VIEWASTEXT>
</object>

How can I fix this problem ? Thank you.
 
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J

Jan Il

Hi Fie Fie :)
T
Try the following and see if it helps.

Active x Errors and Settings

ActiveX Error Message
http://www.kccsoft.com/etraining/technical.asp#activex
http://www3.telus.net/dandemar/acxen.htm

ActiveX problems in IE
http://inetexplorer.mvps.org/answers3.htm#activex

See: "Various Registry Fixes."
http://mvps.org/winhelp2002/unwanted.htm

Follow the information here to check for malware on your system that could
also cause a problem, Start with Ad-aware, Spybot, CWShredder
http://mvps.org/winhelp2002/unwanted.htm

Active X error while running windows update

"Your current security settings prohibit running Active X
controls on this page. As a result pages may not display
correctly."
http://www3.telus.net/dandemar/acxen.htm
or
http://support.microsoft.com/default.aspx?scid=kb;EN;Q319585&LN=EN

Check for bogus files in Active X Controls

Courtesy of Jim Byrd

You can check the following concerning ActiveX components trying to reach
defunct servers. If these particular ones don't show up, check for any
other anomalous entries:

Take a look in %SYSTEMDRIVE%\%SystemRoot%\Downloaded Program Files (these
are ActiveX components), and see if you have something there called Tracker
Class. If so, right click and click Remove (don't just delete it). This is
a hi-jack program that's trying to reach a server that's no longer working,
so it hangs up.

There are some others that are similar in effect also, so if you don't have
Tracker Class, right click on each thing in this folder then select
Properties. The Codebase line will often give you a clue as to where
something came from. If it looks like it might not belong, try Remove.
Things like Sun Java Runtimes and Macromedia stuff like Shockwave or Apple
Quicktime are normal, so use some judgement about what you eliminate.
Mostly you'll be asked to re-download them if you Remove something that's
actually needed.

Also check in Add-Remove Programs for Surfchoice 1.1 and remove it. It is
also tracker software to a defunct server.

Additonal important information about removing ActiveX controls is in the
following Microsoft articles:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q240797
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q154850

Hope this helps.

Jan :)

Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
http://home.satx.rr.com/badour/html/post.html
 
F

Fie Fie Niles

Hi Jan,
Thank you so much for your reply. I will check them.

On that machine, I would like to try downloading ActiveX controls from other
websites, to see if it is only our ActiveX controls that are having the
problems or not.
Do you know of any website that will download ActiveX controls ?

Thanks.
 
J

Jan Il

Hi Fie Fie :)
Hi Jan,
Thank you so much for your reply. I will check them.

On that machine, I would like to try downloading ActiveX controls
from other websites, to see if it is only our ActiveX controls that
are having the problems or not.
Do you know of any website that will download ActiveX controls ?

You're very welcome.

You will find several sites here from which you can download Active X
Controls.
http://search.msn.com/results.aspx?FORM=SMCRT&q=Websites with Active X

Hope this helps.

Jan :)

Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.
Replies are posted only to the newsgroup for the benefit or other readers.

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
 
F

Fie Fie Niles

Hi Jan,
Thank you again.
I am sorry I wasn't clear. The website that I meant was a website where if
you go there, it will ask you to download ActiveX control (it will prompt
the user if the user want to install xyz control ) ? This way, if this user
still has the same problem downloading the ActiveX control from that
website, I can know for sure it has nothing to do with our CAB file. Thanks.

I think my user problem has something to do with Citrix. Whe he goes to his
company's intranet, he has to use Citrix. In this case, does it mean that
the ActiveX controls will be downloaded to the Citrix machine and not his
machine ? So, does it mean that all checkings (ex: the IE security settings,
rights to c:\windows\downloaded program files, etc.) need to be done on the
Citrix machine, and not on his machine ?
Does anybody have this experience trying to view ActiveX controls in IE
using Citrix ?

Thanks a lot.
 
J

Jan Il

Hi Fie :)
Hi Jan,
Thank you again.
I am sorry I wasn't clear. The website that I meant was a website
where if you go there, it will ask you to download ActiveX control
(it will prompt the user if the user want to install xyz control ) ?
This way, if this user still has the same problem downloading the
ActiveX control from that website, I can know for sure it has nothing
to do with our CAB file. Thanks.

I think my user problem has something to do with Citrix. Whe he goes
to his company's intranet, he has to use Citrix. In this case, does
it mean that the ActiveX controls will be downloaded to the Citrix
machine and not his machine ? So, does it mean that all checkings
(ex: the IE security settings, rights to c:\windows\downloaded
program files, etc.) need to be done on the Citrix machine, and not
on his machine ?
Does anybody have this experience trying to view ActiveX controls in
IE using Citrix ?

Thanks a lot.

That may be a horse of another color. I am not familiar with Citrix at all.
Have you checked on their end on this issue to see what they say about the
Active X? They may have a better idea of how it is meant to act with the
Active X. I don't know of any sites that would give the kind of Active X
reaction you are looking for, but, perhaps someone else here does. If you
don't get a response from someone else on this issue here, wait a day or so
and then post another question including the Citrix part of it in the
Subject line so anyone who may have some experience with Citrix will know
right off that the issue is in regards to how it works with IE. :)

I am sorry that I am unable to help you resolve this issue, and I truly hope
you are able to get it solved quickly.

Good luck!

Jan :)

Smiles are meant to be shared,
that's why they're so contagious.
 
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F

Fie Fie Niles

Hi Jan,
Thank you so much for your reply and help.
I will do as you say, wait until tommorow, and if there is no response, I
will post another question with Citrix in the subject.
I also contacted my client's IT department, but has not got a reply back
yet.

Thanks !
 
J

Jan Il

Hi Fie :)
Hi Jan,
Thank you so much for your reply and help.
I will do as you say, wait until tommorow, and if there is no
response, I will post another question with Citrix in the subject.
I also contacted my client's IT department, but has not got a reply
back yet.

Thanks !

You're very welcome. Hope the repost works well for you. Let's hope the
Citrix folks can offer some good information for you too. I hope you get
your problem resolved soon. :)

Good luck to you.

Jan :)

Smiles are meant to be shared,
that's why they're so contagious.
 
F

Fie Fie Niles

Hi Jan,
I talked to my client's network administrator, and this is what he told me:
The problem you are running into is caused by the configuration of the
Citrix environment. Due to the security settings in Citrix a user will
neither be able to access a non-intranet web address or install ActiveX
components. In the Citrix environment, a user won't have sufficient
permission to install a ActiveX control. This will be the case regardless
of where the control is downloaded from. So, even if we were to install it,
we would have to grant special rights for that to occur. In general, the
installation of any code not part of the standard Citrix configurations
would be best avoided. Where the ActiveX control being loaded on the user's
PC will help out is if he were able to use the VPN connection. Then the
ActiveX code would execute on his PC vs. the remote Citrix server.
While the potential for an exception in some cases exists, it would be best
to avoid installation of the ActiveX control in the Citrix environment. In
a Terminal Services system such as Citrix, an ActiveX control will
effectively be installed on the browser session of all terminal users.
So, in my client's case, the solution to this would probably be to use a VPN
connection.

I think I will still post the question and see if there are other solutions.

Thanks.
 
J

Jan Il

Hi Fie :)

I saw your new post. It's good that you see what else may be available.
However, it may be that you are locked in to the situation where there are
no possible loopholes. Thank you for posting back and letting us know what
you found out from the Citrix people, and for the benefit of other readers.

Good luck, I hope you are able to resolve this issue to your satisfaction.
<g>

Jan :)
 
Y

yankele

Here's a tip for all of you who may have been getting the following
message:

"Your current settings prohibit running ActiveX controls on this page.
As a result, the page may not display correctly."

I found that it was caused by the "DCOMbobulator" application
available from Steve Gibson at http://grc.com/

That may be a handy app to provide security but it will cause that
error message to be displayed. Took me a while to figure out, so I
hope this will help some others who may have installed it and
forgotten about it.
 
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J

Jan Il

Hi Yankele :)

yankele said:
Here's a tip for all of you who may have been getting the following
message:

"Your current settings prohibit running ActiveX controls on this page.
As a result, the page may not display correctly."

I found that it was caused by the "DCOMbobulator" application
available from Steve Gibson at http://grc.com/

That may be a handy app to provide security but it will cause that
error message to be displayed. Took me a while to figure out, so I
hope this will help some others who may have installed it and
forgotten about it.

Thank you very much for the additional information. I'm sure those who may
have this program and experiencing the same problem will be glad to know of
this side effect that it can cause. :)

Jan :)
 
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P

PT

Assuming I have this program (which I don't recall loading), how would i get
rid of it. it doesn't show up in Control Panel Add/Remove Programs.

--
PT
Here's a tip for all of you who may have been getting the following
message:

"Your current settings prohibit running ActiveX controls on this page.
As a result, the page may not display correctly."

I found that it was caused by the "DCOMbobulator" application
available from Steve Gibson at http://grc.com/

That may be a handy app to provide security but it will cause that
error message to be displayed. Took me a while to figure out, so I
hope this will help some others who may have installed it and
forgotten about it.
 

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