can not use fax service in domained 2003 with USR

[Tarvirdi]

My office computer is a win2003 server and member of our office domain with
well working USRobotics faxmodem. I installed fax service but don't work and
reports that cannot find device or can not connect to fax service or
incorrect computer name!!My friend has same problem.
But on my home laptop with win2003 server (installed from same pack to
check) standalone(no domain join) and internal modem works properly.
My friend says that it is related to be a domain member!!
what is the problem? is it related to modem or to be domain member?
Thanks
Tarvirdi

 

[Renu Bhattar [MSFT]]

Does your device manager show the modem in the list? On command shell, type
devmgmt.msc and check for devices in the modem category.
Also, does services.msc show Fax service running?



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Renu Bhattar [MSFT]

Microsoft Printing, Imaging and Faxing
This posting isprovided "AS IS" with no warranties and confers no rights.
Please do not send mail directly to this alias. This alias is for newsgroup
purposes only.

 

[Tarvirdi]

Thanks for attention,
To test clearly I turned on modem and restart windows
-during restart I get an error shows that a service cannot started
-I opened Service management and started fax service manually and get error
"The fax service on local computer started and then stopped. some services
stop automatically if they have no work to do,..."
- On event viewer I noticed some errors as bellow
"Windows cannot access the file gpt.ini for GPO
CN={6AC1786C-016F-11D2-945F-00C04fB984F9},CN=Policies,CN=System,DC=iranet,DC=net.
The file must be present at the location
<\\iranet.net\sysvol\iranet.net\Policies\{6AC1786C-016F-11D2-945F-00C04fB984F9}\gpt.ini>.
(The system cannot find the path specified. ). Group Policy processing
aborted. "

"Windows cannot query for the list of Group Policy objects. Check the event
log for possible messages previously logged by the policy engine that
describes the reason for this."

-Fax Service try to login as "NT AUTHORITY\NetworkService"
- All fax service dependencies services are started well

 

[Gerry Sinkiewicz]

Thanks for attention,
To test clearly I turned on modem and restart windows
-during restart I get an error shows that a service cannot started
-I opened Service management and started fax service manually and get error
"The fax service on local computer started and then stopped. some services
stop automatically if they have no work to do,..."
- On event viewer I noticed some errors as bellow
"Windows cannot access the file gpt.ini for GPO
CN={6AC1786C-016F-11D2-945F-00C04fB984F9},CN=Policies,CN=System,DC=iranet,DC
=net.
The file must be present at the location
<\\iranet.net\sysvol\iranet.net\Policies\{6AC1786C-016F-11D2-945F-00C04fB984
F9}\gpt.ini>.
(The system cannot find the path specified. ). Group Policy processing
aborted. "

"Windows cannot query for the list of Group Policy objects. Check the event
log for possible messages previously logged by the policy engine that
describes the reason for this."

-Fax Service try to login as "NT AUTHORITY\NetworkService"
- All fax service dependencies services are started well

I had a similar problem. There is a note somewhere on how to correct it.
It has to do with permissions and policies.
The note was in this newsgroup on 9/3/2004 from Charles Crooks.

Basically it said add the NETWORK SERVICE in local policies to the
following rights:

replace a process level token
generate security audits
adjust memory quotas for a process
logon as a service

Also add the accounts system and administrators to "generate security
audits".

do a policy refresh.

I did this and it worked for me.

 

[Renu Bhattar [MSFT]]

If the Fax Service has no work to do like no pending faxes to send/receive,
it will stop.
Once you open fax console, the service should start. Can you verify if this
happens?

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Renu Bhattar [MSFT]

Microsoft Printing, Imaging and Faxing
This posting isprovided "AS IS" with no warranties and confers no rights.
Please do not send mail directly to this alias. This alias is for newsgroup
purposes only.