Can not permanently delete mails in the "trash" file

  • Thread starter Thread starter Simon
  • Start date Start date
Simon said:
Any ideas why this is? Thanks!

In what email program? Windows Mail normally uses a Deleted Items
folder for this purpose. If you use Windows Mail, download and
install this hotfix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first. Certain common
antivirus programs, such as most of those from Norton or McAfee,
tend to cause these and other problems in Windows Mail, although
seldom immediately, so if you have such a program, remember
where to find the fix and hope it will install again if you need it again.
A recent version of the Trend antivirus program also causes assorted
problems in Windows Mail.
 

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