Can not exit Windows messenger

[Tammie]

This just seemed to started recently. When ever I try to
completely exit Windows Messenger. I get a message Saying
the following.
There are other applications currently using features
provided by Windows Messenger. You must close these other
applications before you can exit Windows Messenger. These
applications my include Outlook, Outlook Express, MSN
Explorer, and Internet Explorer.

I have tried to exit Windows Messenger with these
programs closed. I still get the same message. The only
way I can get it closed is by restarting my computer. Is
there a way to fix this?
I am running windows xp home edition and Windows
messenger 4.7
Thank you!
Tammie

 

[Jonathan Kay [MVP]]

Greetings Tammie,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior.
To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then
Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Jonathan Kay [MVP]]

Hi Tammie,

Glad to hear it =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com