Windows Messenger Error

[Eric]

I'm using Windows Messenger version 4.7 on Windows XP.
Everytime I try to exit Windows Messenger from the
taskbar, I receive the following error:

Windows Messenger
There are other applications currently using features
provided by Windows Messenger. You must close these other
applications before you can exit Windows Messenger. These
applications may include Outlook, Outlook Express, MSN
Explorer, and Internet Explorer.

I don't use MSN Explorer or Outlook for email. Of course
when this error occurs, I cannot close Windows Messenger
from the taskbar. I can restart my machine and the
Messenger no longer appears in the taskbar but as soon as
I launch it, same thing happens. I uninstalled it and
reinstalled it and still no luck.

 

[Eric]

Thank you so much. That's my problem and yes I do have
NAV 2003 installed. I contacted MSN Messenger Support and
they forwarded my message to Microsoft Support. They
couldn't answer my question so I came here.

Again...Thanks Jonathan Kay!

-----Original Message-----
Greetings Eric,

Do you have Norton Antivirus 2003 installed? Norton

added a new "instant messaging scanning"

feature to Norton Antivirus 2003, which can conflict

with Messenger and cause this behavior.

To stop it, open Norton Antivirus (Right-click on the

Norton Antivirus icon in the System

Tray/Notification Area (by the clock), choose 'Open

Norton Antivirus'), click Options, then

 

[Jonathan Kay [MVP]]

Hi Eric,

You're very welcome =).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com