Calling an MVP

[janet-m]

Hello
I need help from an MVP. If you know the solution then it's great. If not
then at least please give me an address where to go for a solution and here
is my problem.

I use XP PRO and I use the MS PAINT very much.
I had to format the computer, reinstall windows and the rest, but MSPAINT
which is part of windows refuses to install properly.

I went to ADD/REMOVE, deleted and re-installed MSPAINT but it went back on
with the same problems. I repeated this experiment twice but it still goes
on with the same problems.

Where in the Microsoft system I can get help for MSPAINT?

Please help , Thanks

 

[Daave]

Hello
I need help from an MVP. If you know the solution then it's great. If
not then at least please give me an address where to go for a
solution and here is my problem.

I use XP PRO and I use the MS PAINT very much.
I had to format the computer, reinstall windows and the rest, but
MSPAINT which is part of windows refuses to install properly.

I went to ADD/REMOVE, deleted and re-installed MSPAINT but it went
back on with the same problems. I repeated this experiment twice but
it still goes on with the same problems.

Where in the Microsoft system I can get help for MSPAINT?

What is the exact problem you are experiencing with MSPAINT? Please be
as specific as possible. If there are any error messages, post them in
their entirety.

Also, have you seen "How do I install / uninstall mspaint?" at:

http://www.computerhope.com/issues/ch000758.htm

And just out of curiosity, why do you feel you needed to format your
hard drive? Almost always, this is not necessary. And did you perform a
clean installation of Windows XP Pro? Here is an excellent page with
very detailed instructions:

http://www.michaelstevenstech.com/cleanxpinstall.html

 

[Ron Badour]

You are in the right place but you have to give us more details. What is
paint doing or not doing and be specific. If there are error notices,
please provide them verbatim.

As an added note, there are lots of knowledgeable folks posting here who are
not MVPs so you really should not be excluding them by using the posting
title calling for an MVP. It is much more effective to use a title that
explains the help you need: MSPaint working incorrectly, for example.

 

[Rock]

Hello
I need help from an MVP. If you know the solution then it's great. If not
then at least please give me an address where to go for a solution and
here is my problem.

I use XP PRO and I use the MS PAINT very much.
I had to format the computer, reinstall windows and the rest, but MSPAINT
which is part of windows refuses to install properly.

I went to ADD/REMOVE, deleted and re-installed MSPAINT but it went back
on with the same problems. I repeated this experiment twice but it still
goes on with the same problems.

Where in the Microsoft system I can get help for MSPAINT?

What will you call one if one answers?

 

[Ken Blake, MVP]

Hello
I need help from an MVP. If you know the solution then it's great. If not
then at least please give me an address where to go for a solution and here
is my problem.

I use XP PRO and I use the MS PAINT very much.
I had to format the computer, reinstall windows and the rest, but MSPAINT
which is part of windows refuses to install properly.

I went to ADD/REMOVE, deleted and re-installed MSPAINT but it went back on
with the same problems. I repeated this experiment twice but it still goes
on with the same problems.

Where in the Microsoft system I can get help for MSPAINT?

Please help us to help you. What does "refuses to install properly"
mean? How do you know? How are you trying to access it? What happens
when you try to use it? If you get an error message, please quote it
verbatim.

For information on how to make a good newsgroup posting, read
http://www.dts-l.org/goodpost.htm and

 

[janet-m]

What is the exact problem you are experiencing with MSPAINT? Please be
as specific as possible. If there are any error messages, post them in
their entirety.

Also, have you seen "How do I install / uninstall mspaint?" at:

http://www.computerhope.com/issues/ch000758.htm

And just out of curiosity, why do you feel you needed to format your
hard drive? Almost always, this is not necessary. And did you perform a
clean installation of Windows XP Pro? Here is an excellent page with
very detailed instructions:

http://www.michaelstevenstech.com/cleanxpinstall.html

 

[janet-m]

Sorry for the first empty reply. It simply run away from me.
------------------------------------------------------------


1) I did a complete format as the computer was badly loaded with junk I
couldn't delete, and viruses that Symantec couldn't control.

2) Then I did a clean install from the original disc with serial number and
all. Fact that right after the installation Microsoft started to send
patches my way after verifying the OS legitimacy.

3) No I didn't check with "How to install/uninstall paint" I didn't know
about its existence. I will now.

4) No, I don't get any error messages.

5) But it will not let me change the size of the canvas. When you go:
<image\attributes> you can change the size of the white background but now
it will not accept change of the size and will remain at the default size
which is very small.

6) I don't even know if there are more problems because if unable to change
the size, I can't go on with loading pictures on it.

7) What is amazing to me is that this very same disc that loaded paint for
me two years ago and both OS and Paint worked fine for the last two years
now can't repeat a proper installation of Paint that is a sub program to
Windows.

8) Other then that XP PRO work great as in day one of the computer. It is
only the paint program as described above

AND ABOVE ALL, MANY MANY THANKS TO ALL THE MVPs (Most valuable
professionals) THAT VOLUNTEERED TO TAKE UP MY REQUEST FOR HELP.

Janet

 

[janet-m]

Hello again

I went to this recommended site:
http://www.computerhope.com/issues/ch000758.htm but I am ahead of them.

I mentioned that I went to ADD/REMOVE and then to the window part and
deleted the PAINT from there. I recycled the machine and checked if any part
of Paint remain but it was all gone even the icons from the accessories
section.

On re-installation it asked me for the disc. I did, and it re-installed
Paint again, After recycling the machine paint was there but with the same
defect of canvas at default size and can't be changed.

I repeated this process twice with the same disappointment.

Again, XP PRO and all its parts work just fine. I even installed few other
programs ( Quicken, Symantec, etc) that were there before the formatting and
they all work fine except paint.

Thanks for your time

 

[Daave]

Hello, Janet. My replies are inline.

1) I did a complete format as the computer was badly loaded with
junk I couldn't delete, and viruses that Symantec couldn't control.

That was my point. Almost always, the junk *can* be deleted. It takes
some effort, but it's almost always less work than a reinstallation of
the operating system. Symantec, also, is arguably not the best antivirus
program you can run. There are alternatives, all free:

AVG
http://free.grisoft.com/freeweb.php/doc/2/

avast!
http://www.avast.com/eng/avast_4_home.html

AntiVir
http://www.free-av.com/

In addition to keeping your PC free of viruses, you also need to keep it
clear of spyware and adware. The following are also all free:

Ad-Aware 2007 Free
http://www.lavasoftusa.com/products/ad_aware_free.php

Spybot Search & Destroy
http://www.safer-networking.org/en/index.html

A-Squared
http://www.emsisoft.com/en/software/free/

SpywareBlaster
http://www.javacoolsoftware.com/spywareblaster.html

CWShredder
http://us.trendmicro.com/us/products/personal/CWShredder/

You should also bookmark this Web page for more resources on dealing
with malware:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

5) But it will not let me change the size of the canvas. When you
go: <image\attributes> you can change the size of the white
background but now it will not accept change of the size and will
remain at the default size which is very small.

Currently I'm on my 98SE machine, but it also has Paint. From the Help
section, I found:

To enlarge the size of the viewing area:

On the View menu, click View Bitmap.

Your picture fills the entire viewing area. You can return to your
former view by clicking anywhere in the picture.

On mine, the default canvas size is 512 pixels by 384 pixels. What is
yours?

You say it doesn't "accept change of the size." What exactly do you
mean? If you change the default values to, say 1000 pixels by 600 pixels
and click on the OK button, what happens? What happens when you drag the
edges of the canvas?

And what happens when you click on the Maximize button? Is your problem
the canvas size or the window size?

 

[Kelly]

Hi,

See if line 191 (right hand side) helps:
http://www.kellys-korner-xp.com/xp_tweaks.htm

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm

 

[C.Joseph Drayton]

Hello again

I went to this recommended site:
http://www.computerhope.com/issues/ch000758.htm but I am ahead of them.

I mentioned that I went to ADD/REMOVE and then to the window part and
deleted the PAINT from there. I recycled the machine and checked if any part
of Paint remain but it was all gone even the icons from the accessories
section.

On re-installation it asked me for the disc. I did, and it re-installed
Paint again, After recycling the machine paint was there but with the same
defect of canvas at default size and can't be changed.

I repeated this process twice with the same disappointment.

Again, XP PRO and all its parts work just fine. I even installed few other
programs ( Quicken, Symantec, etc) that were there before the formatting and
they all work fine except paint.

Thanks for your time

Hi Janet-M,

At this point, I would assume that the problem 'appears' to
be the 'Paint' application. I think at this point it might
be help if you described in as much detail as possible what
you say is wrong with Paint. I know you explained earlier,
but your explanation did not quite come across to me.

From within Paint if you do a [Image] > [Attributes], it
will allow you to change the default size. Unfortuantely it
does not automatically resize the window. If you press the
middle button on the upper right corner of the window, it
will maximize the window and you will see that the size
canvas is in actuality increased. Some programs will resize
the window with such a command, others don't. I have never
known Paint to resize the window (under XP) so I am not sure
what you are saying the problem is.

Ciao . . . C.Joseph

"A promise is nothing more than an attempt,
to respond to an unreasonable request."

 

[janet-m]

Hi Kelly
I went to the Kelly site and downloaded the 191 patch and activated it.

But it couldn't fix it. I tried twice

Thanks

 

[janet-m]

Hi Daave
It too late to cry over an unnecessary formatting I did. But thanks for the
advice.

The links to sites you gave me are now all bookmarked. Thanks again.

My present size of the white canvas in the paint window is : Width: 5.07'
and Height: 4.72' in inches. Changing it to pixels or centimeters produce
the equivalent size in different numbers. It allows me to delete those
numbers but the writing space remain empty and will not accept input of
different numbers (sizes) be it in pixels or inches or centimeters.. This is
my real problem .

You mention the View\View bitmap. This does work and it fills the scree but
in the middle you get the same size canvas that is in the default one. Also
it is the same stuck size, be it in the minimzed or the maximized
formats.The problem is the canvas size not the window.

You mention that you are on 98SE. I was on that OS until I moved to XP PRO
but I still have the original disc of 98SE. How about deleting the PAINT I
have now from XP and when I re-install it and the machine ask for a disk
I'll give it the 98SE disc instead of the XP one. You think it will be a
wise thing to do?
Janet

Hello, Janet. My replies are inline.

1) I did a complete format as the computer was badly loaded with
junk I couldn't delete, and viruses that Symantec couldn't control.

That was my point. Almost always, the junk *can* be deleted. It takes
some effort, but it's almost always less work than a reinstallation of
the operating system. Symantec, also, is arguably not the best antivirus
program you can run. There are alternatives, all free:

AVG
http://free.grisoft.com/freeweb.php/doc/2/

avast!
http://www.avast.com/eng/avast_4_home.html

AntiVir
http://www.free-av.com/

In addition to keeping your PC free of viruses, you also need to keep it
clear of spyware and adware. The following are also all free:

Ad-Aware 2007 Free
http://www.lavasoftusa.com/products/ad_aware_free.php

Spybot Search & Destroy
http://www.safer-networking.org/en/index.html

A-Squared
http://www.emsisoft.com/en/software/free/

SpywareBlaster
http://www.javacoolsoftware.com/spywareblaster.html

CWShredder
http://us.trendmicro.com/us/products/personal/CWShredder/

You should also bookmark this Web page for more resources on dealing
with malware:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

5) But it will not let me change the size of the canvas. When you
go: <image\attributes> you can change the size of the white
background but now it will not accept change of the size and will
remain at the default size which is very small.

Currently I'm on my 98SE machine, but it also has Paint. From the Help
section, I found:

To enlarge the size of the viewing area:

On the View menu, click View Bitmap.

Your picture fills the entire viewing area. You can return to your
former view by clicking anywhere in the picture.

On mine, the default canvas size is 512 pixels by 384 pixels. What is
yours?

You say it doesn't "accept change of the size." What exactly do you
mean? If you change the default values to, say 1000 pixels by 600 pixels
and click on the OK button, what happens? What happens when you drag the
edges of the canvas?

And what happens when you click on the Maximize button? Is your problem
the canvas size or the window size?

 

[Daave]

My present size of the white canvas in the paint window is : Width:
5.07' and Height: 4.72' in inches.

That's a little strange. Although the default Height should be 4.72
inches (which it is), the default Width should be 6.30 inches (but
you're saying it's 5.07 inches!).

Changing it to pixels or centimeters produce the equivalent size in
different
numbers.

As it should.

It allows me to delete those numbers but the writing space remain
empty
and will not accept input of different numbers (sizes) be it in pixels
or inches
or centimeters.

This is where I'm not clear.

If you place your cursor in the Height box, you should be able to delete
the value of 5.07 (it sounds like you're able to do this). Then all you
need to do is enter a new value, say 10 inches. But you're saying it
"will not accept" it. What do you mean? Is it as if your keyboard isn't
working? What *precisely* happens when you tap the "1" key followed by
the "0" key while you're in the Height box (followed by clicking on the
"OK" button)?

 

[janet-m]

Dear Daave
You found it. It was not even a PAINT problem, it was a keyboard problem and
here it is:

I use the set of digits on the right side of the KBD and the "Num lock" is
always on. Fact that I used it for entering numbers on bills etc. but into
the paint sizing page it wouldn't enter any numbers. It did it for 2 years
but refuse to do so now.

With your suggestion I tried the numbers 1 to 0 at the top of the KBD and
they DID enter numbers into the sizing section of paint.
Conclusion: Bad keyboard ? ah ah,

I replaced it with a new KBD and got the same defect. The numbers in the
right side bloc of the KBD can't access the paint program even in this new
KBD so I have a new mystery now.

But that doesn't bother me one bit because if I can enter numbers into the
paint program no matter what set of numbers I use then I solved my problem.

And I thank every body very much

 

[Daave]

Dear Daave
You found it. It was not even a PAINT problem, it was a keyboard
problem and here it is:

I use the set of digits on the right side of the KBD and the "Num
lock" is always on. Fact that I used it for entering numbers on
bills etc. but into the paint sizing page it wouldn't enter any
numbers. It did it for 2 years but refuse to do so now.

With your suggestion I tried the numbers 1 to 0 at the top of the KBD
and they DID enter numbers into the sizing section of paint.
Conclusion: Bad keyboard ? ah ah,

I replaced it with a new KBD and got the same defect. The numbers in
the right side bloc of the KBD can't access the paint program even in
this new KBD so I have a new mystery now.

But that doesn't bother me one bit because if I can enter numbers
into the paint program no matter what set of numbers I use then I
solved my problem.

And I thank every body very much

Glad you got it to work. Do those keys (from both keyboards) fail to
work otherwise, or is it just in Paint?

 

[janet-m]

Hi Daave
Both KBD work fine with all keys. I can enters digits from the top line of
digits and from the block of nine keys on the right side that is easier for
me because my hand just sit there and the fingers run over the block of nine
digits. So they all work for all intent and purposes.

But the Paint program will not accept digits entered from the right hand
block of nine digits. And this is on both KBD old and new.

Because both KBD worked fine otherwise, no one suspected this kind of
defect including a technician I had coming in. It was a fluke finding it, is
a mystery to me, I believe it is a combined hardware engineering/software
problem and maybe an interesting point for super technicians like the MVPs

Again, I thank every one who donated their time and mind to this problem
-----------------------------------------------------------------------------------

 

[Daave]

Hi Daave
Both KBD work fine with all keys. I can enters digits from the top
line of
digits and from the block of nine keys on the right side that is
easier for
me because my hand just sit there and the fingers run over the block
of nine digits. So they all work for all intent and purposes.

But the Paint program will not accept digits entered from the right
hand
block of nine digits. And this is on both KBD old and new.

Because both KBD worked fine otherwise, no one suspected this kind of
defect including a technician I had coming in. It was a fluke finding
it, is
a mystery to me, I believe it is a combined hardware
engineering/software
problem and maybe an interesting point for super technicians like the
MVPs

Again, I thank every one who donated their time and mind to this
problem

You're welcome, Janet.

And since I'm neither a super technician nor an MVP, I think I'll pass.


BTW, it appears your word wrap is set for about 75 characters, which is
a bit too long for Usenet. You should decrease it to 70 (or even 72).