Calendar entry/Recurrence is grayed out - HELP!

O

Out 2 Lunch

I'm working with 2 different users who get different
dates on their print out. Both users have Outlook 2002.
Both have Windows XP. When one user opens a recurring
appointment from a particular date [ex: 04/26/04], they
are prompted if they want to open the Series or the
Occurence for this appointment. If they select series, it
prints the date of the original or first date [ex:
10/28/02]for this appointment. If they select occurrence,
it prints the date of the calendar entry opened [ex:
04/26/04].

When the other users opens the same calendar entry [ex:
04/26/04], they are not prompted to open either the
Series or the Occurrence and when they print the calendar
entry, it always shows the original/first date for this
appointment [ex: 10/28/04].

I have noticed that within Outlook on the user whose
system doesn't prompt for Series vs. Occurrence, when I
open the actual calendar entry [04/26/04], Recurrence is
grayed out at the top. Any suggestions would be
appreciated and I would be forever grateful. I have
researched Microsoft's websites and many other technical
resource sites to no avail. Thanks!
 

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