broken windows cd

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Guest

hi i have original windows xp home editions on my system..i'm do have some
trouble with my pc so i'm sending the pd to repair..i'm find out last week my
original windows cd is broken

do i have some change to have new cd from microsoft? or what i have to do
in the case when i'm be need reinstaling the windows
 
besip said:
hi i have original windows xp home editions on my system..i'm do have
some trouble with my pc so i'm sending the pd to repair..i'm find out
last week my original windows cd is broken

do i have some change to have new cd from microsoft? or what i have
to do in the case when i'm be need reinstaling the windows
Click to expand...


If yours is a retail copy, read here: "How to Replace Lost, Broken, or
Missing Microsoft Software or Hardware"
http://support.microsoft.com/?id=326246

However if it's an OEM copy, your recourse is with the computer
manufacturer, not Microsoft. Contact them to see if they are willing to help
you.
 
Microsoft will/should only replace the CD if this is a Retail version. They
will not replace any OEM CDs.
 
besip said:
hi i have original windows xp home editions on my system..i'm do have some
trouble with my pc so i'm sending the pd to repair..i'm find out last week my
original windows cd is broken

do i have some change to have new cd from microsoft? or what i have to do
in the case when i'm be need reinstaling the windows
Click to expand...


If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact the computer's
manufacturer.


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Bruce Chambers

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