Britain's most complained about broadband providers.


EvanDavis

Silly Fool
Joined
Jun 20, 2010
Messages
4,844
Reaction score
525
I have been with Talk Talk since about 2010 and when it comes to customer services I have to agree with this article 100%. They are absolutely useless. Thankfully I have only had to deal with them a couple of times about billing and never about actual broadband.

LINKY
 

nivrip

Yorkshire Cruncher
Joined
Mar 21, 2007
Messages
8,396
Reaction score
1,435
I've seen this many times over the years I've been with TalkTalk but I have to say that I have not had any major problems.

At the beginning of this year my internet kept dropping out on an almost daily basis so I rang and got a very quick reply. After a short chat they offered to send me a more modern router, which arrived in 48 hours. As soon as I connected it everything was fine.

Maybe I'm just lucky. :)
 

EvanDavis

Silly Fool
Joined
Jun 20, 2010
Messages
4,844
Reaction score
525
I wonder what their customer service was like today considering TalkTalk for London users today was down from around 9:30am to around 5pm
 

Abarbarian

Acruncher
Joined
Sep 30, 2005
Messages
10,373
Reaction score
910
All in all I have had pretty good service from Talk Talk. I started of with AOL back in 2004 if memory serves me right and stayed with Talk Talk when they took over AOL. I have had some darn good deals of them over the years. The few times I have had to contact support they dealt with my queries in a pretty efficient and speedy manner.
Am on their starter fibre package and am well satisfied with the speed and reliability.



:cool:
 
Joined
Aug 24, 2008
Messages
3
Reaction score
0
I have been with TT for many years. Their support is not too bad (I try to use online chat if possible).
I have Fibre-to-the-cabinet now and am pleased with the speeds. Reliability is 99% and I use it pretty much 18 hours a day working from home.
I have had a few performance issues with the standard router they provided (they did send me another of the same type for free) but had to buy a more expensive one in the end - but maybe their new router is better?
The other issues I had were actually OpenReach issues rather than TT issues (wires/exchange).
TT's rates are competitive, unlimited broadband and I get free £5 mobile contract thrown in too. Unlike BT or Sky, they don't hike the price after 12-18 months and then every 6 months thereafter!
 
Joined
Apr 11, 2007
Messages
912
Reaction score
30
I also am with TalkTalk,have been for around 10 years using their aol service. They have been guite helpful in the past. I have now gone onto their fibre to cabinet,just to see if it makes any difference to the speed. And to be truthful I've not noticed a lot of difference.As we are not great internet users we shall leave it as it is.
 

EvanDavis

Silly Fool
Joined
Jun 20, 2010
Messages
4,844
Reaction score
525
I use Outlook 2010 Pro as my e-mail client and abut 2 weeks ago TalkTalk announced they were doing major updates to their e-mail system and since then the amount of daily spam and junk mail I get his been cut down by about 70%. What ever they did was good.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top