Blue Screen with internet connection

[Guest]

Greetings MS Guru's!

I previously posted a question but did not have enough info availble for the
"experts" to fully diagnose the problem.

My parents recently purchased a new laptop with Windows Vista loaded. I
added Norton Anti-Virus and Webroot spyware for them. The laptop worked fine
at my house connected to my wireless network. When they took the laptop back
home, it worked fine for them as well. They signed up for DSL through a local
company (they live in a rural location) and when they tech arrived and hooked
up their DSL, he noted that their laptop had started "blue-screening" and
they would need to get that checked out. When I last visited them, I checked
out the laptop and found that the laptop worked fine when not connected to
the internet (either wireless or through ethernet cable). Once the DSL was
connected, the laptop would start up fine, but withing 2-3 minutes would
blue-screen. I uninstalled Google Updater and disabled their anti-virus but
still blue-screened once started. So based on some advice from previous
post, I brought the laptop back to my house to try checking the NIC-card
drivers. The NIC drivers were up-to-date. Also, the laptop works absolutely
perfect when connected to my home network. It never blue-screens. Only
blue-screens when on their home network (wirless or direct connected).

So my only conclusion can be that something is wrong with their
configuration with their local DSL company. The only problem is that this is
a small-town DSL with limited expertise and support. Any thoughts as to what
could cause the problem?

Only last item to add is that the local DSL service has given them a static
IP address, which is not the norm for DSL service.

Thanks in advance for any ideas!

 

[Michael Solomon]

Greetings MS Guru's!

I previously posted a question but did not have enough info availble for
the
"experts" to fully diagnose the problem.

My parents recently purchased a new laptop with Windows Vista loaded. I
added Norton Anti-Virus and Webroot spyware for them. The laptop worked
fine
at my house connected to my wireless network. When they took the laptop
back
home, it worked fine for them as well. They signed up for DSL through a
local
company (they live in a rural location) and when they tech arrived and
hooked
up their DSL, he noted that their laptop had started "blue-screening" and
they would need to get that checked out. When I last visited them, I
checked
out the laptop and found that the laptop worked fine when not connected to
the internet (either wireless or through ethernet cable). Once the DSL
was
connected, the laptop would start up fine, but withing 2-3 minutes would
blue-screen. I uninstalled Google Updater and disabled their anti-virus
but
still blue-screened once started. So based on some advice from previous
post, I brought the laptop back to my house to try checking the NIC-card
drivers. The NIC drivers were up-to-date. Also, the laptop works
absolutely
perfect when connected to my home network. It never blue-screens. Only
blue-screens when on their home network (wirless or direct connected).

So my only conclusion can be that something is wrong with their
configuration with their local DSL company. The only problem is that this
is
a small-town DSL with limited expertise and support. Any thoughts as to
what
could cause the problem?

Only last item to add is that the local DSL service has given them a
static
IP address, which is not the norm for DSL service.

Thanks in advance for any ideas!

Did the tech install any software for the DSL setup? Some of that software
can corrupt drivers that can have an effect on hardware. When I had a DSL
setup, I wouldn't let the tech install any software. He and I set it up to
work through Windows native communications setup, only requiring the proper
configuration.

I assume when you use the laptop at your home, you are not using their DSL
setup. Have you checked to see if any software was installed by the DSL
tech. If yes, you might try setting up your parents DSL without that
software and see if they still have any issues.