blue screen reboot

[rubyg]

Hi, i have a friends pc, it is an acer aspire 3690, wehn powered up it goes
as far as windows loading then acer splash screen where u can press F2 to
enter BIOS,then imediatley reboots, cant get on safe mode or any other
option, disabled automatic restart so i could read the error code, this is
the error code :- 0x0000008E( 0xC0000005,0x8052E797, 0xF6F935c4, 0x00000000
It also says to make sure you have adequate disk space, if a driver is
identified in the stop message, disable the driver, try changing the video
adaptors,check for BIOS updates, disable BIOS memory options such as
shadowing or caching, i cant get on pc anyway at all to get updates, check
disk space etc, went into BIOS but cant see anything about shadowing or
caching,error message doesnt mention a driver problem, there is supposed to
be a D2D recovery program on the pc, it says its enabled in BIOS but i cant
access it as i cant get pc to go past windows loading/ acer splash screen,
any help would be greatly appreciated, thank you

 

[rubyg]

Ok , i managed to get on the D2D recovery , i have the option to reinsatll to
factory settings or use cd/dvd, as she doesnt have dvds or anything i would
choose reinstall, but before i go ahead , she has lots of photos and
documents she would like to recover first if pos. is ther any way to get them
off the laptop onto cd or usb drive before reinstall when it wont load,
thanks again

 

[Malke]

Ok , i managed to get on the D2D recovery , i have the option to reinsatll
to factory settings or use cd/dvd, as she doesnt have dvds or anything i
would choose reinstall, but before i go ahead , she has lots of photos and
documents she would like to recover first if pos. is ther any way to get
them off the laptop onto cd or usb drive before reinstall when it wont
load, thanks again

The following steps require some level of computer skills. Only you know if
you truthfully have these skills or if your friend should take the machine
to a real computer technician. This will not be someone from a
BigComputerStore/GeekSquad type of place.

1. Boot the computer with a Linux Live CD (I prefer Knoppix). This has two
advantages: a) if the system will run, you can back up her data by copying
the files to an external hard drive; and 2) running the machine with Linux
helps to determine if the problems are caused by software or hardware. If
the machine is unbearably slow and/or Linux can't run correctly, you know
the hardware is at fault. If the machine behaves perfectly under Linux, you
know that software (Windows) is at fault.

2. If Linux runs well, after you've backed up her data do the factory
recovery. Normally you don't do a factory restore from within Windows. You
usually press a Function key (like F10) to get into the factory restore
process. Check on Acer's website, read the manual, or call Acer tech support
to find out the method for your friend's computer.

3. If Linux doesn't run well or you can't start the factory restore, most
probably there is hardware failure. Either troubleshoot this or call Acer
tech support or take the machine to a local tech.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Most definitely if this is a hardware issue and the computer is still under
warranty your friend should be talking to Acer tech support.

Malke

 

[rubyg]

Thanks, i have been looking around since last post and been reading about how
it is possible to retrieve files using ubuntu, linux live cd, i am pretty
sure i could follow the instructions , they seem pretty clear, i am just
waiting on her bringing a usb memory stick to hopefully get the files on and
then i can do the restore, it is fn +F10 on the laptop, thats how i got into
that, but i couldnt go ahead with it until i found if it was possible to get
her pictures out first, thank you for your help, i will post how i get on

 

[rubyg]

I have the cd all ready, but i have one problem, went into BIOS to change
boot sequence to boot from cd, options are :- IDE 0: toshiba MK6034GAX
IDE 1:HL-DT-ST DVDRAM GSA-T10N
USB FDD
network Bo Broadcom MBA
USB HDD
USB KEY
USB CDROM
not being used to laptops, is it the usb cdrom i would choose? i thought a
usb anything was something that got plugged in externally, this cdrom is in
the laptop not plugged in seperatley, if you could poinnt me in right
direction as to what one would boot from the cd drive that would be great
thanks, sorry if i sound daft ,but i have not come across a USB CDROM in the
boot list before

 

[rubyg]

OK , i have found the right one, its the second on the list

 

[Paul]

I have the cd all ready, but i have one problem, went into BIOS to change
boot sequence to boot from cd, options are :- IDE 0: toshiba MK6034GAX
IDE 1:HL-DT-ST DVDRAM GSA-T10N
USB FDD
network Bo Broadcom MBA
USB HDD
USB KEY
USB CDROM
not being used to laptops, is it the usb cdrom i would choose? i thought a
usb anything was something that got plugged in externally, this cdrom is in
the laptop not plugged in seperatley, if you could poinnt me in right
direction as to what one would boot from the cd drive that would be great
thanks, sorry if i sound daft ,but i have not come across a USB CDROM in the
boot list before

The HL-DT-ST DVDRAM GSA-T10N entry looks like your internal drive.

There are two ways to set up boot order. If you enter the BIOS setup screens
proper, you can set "CDROM-Floppy-Hard Drive" at the first level of
boot order determination. The second level, would be to edit a list
of Hard Drives, placing the desired hard drive at the top of the
list. That is a form of "permanent" boot order setup.

So based on the "CDROM-Floppy-Hard Drive" boot order, the built-in
GSA-T10N optical drive should have been used first, if media
was present in the tray, and got detected.

Computers also support a function key option at computer startup.
Some computers use F8 - mine uses F11. That presents a list in a
small menu that shows up on the screen. You can navigate down
to the detected device you want to boot from. Using a menu like
that, for example, you could plug in an external USB CDROM and
it would show up in the list. The function key option is
temporary - and on the next reboot, if you don't use
that function key F8 again, the computer will revert to whatever
is specified in the "permanent" boot order "CDROM-Floppy-Hard Drive"
thing.

*******

When the BIOS first runs, you see something like this. The
reference here, to "BBS Popup" and F8, is the temporary boot
menu option. So on this computer, you'd press F8 for the
temporary boot menu.

http://docs.sun.com/source/820-6773/images/7-1-F8-Prompt.gif

When you press F8 early on while the BIOS is starting up, this
is an example of the temporary boot menu, good for this boot.

http://docs.sun.com/source/820-6773/images/7-2-Boot-Device-Menu.gif

*******

This is an example of the "permanent" boot order, suitable for
non-interactive startup of the computer. You get here, by pressing
<Del> or <F2> or whatever key the computer uses to enter the BIOS
setup screens. In this case, the user has selected checking for
a floppy first, then checks to see if a CDROM is in the internal
drive, and so on.

http://icrontic.com/draco/images/articles/build_pc_from_parts_software/bios03.jpg

HTH,
Paul

 

[rubyg]

The HL-DT-ST DVDRAM GSA-T10N entry looks like your internal drive.

There are two ways to set up boot order. If you enter the BIOS setup screens
proper, you can set "CDROM-Floppy-Hard Drive" at the first level of
boot order determination. The second level, would be to edit a list
of Hard Drives, placing the desired hard drive at the top of the
list. That is a form of "permanent" boot order setup.

So based on the "CDROM-Floppy-Hard Drive" boot order, the built-in
GSA-T10N optical drive should have been used first, if media
was present in the tray, and got detected.

Computers also support a function key option at computer startup.
Some computers use F8 - mine uses F11. That presents a list in a
small menu that shows up on the screen. You can navigate down
to the detected device you want to boot from. Using a menu like
that, for example, you could plug in an external USB CDROM and
it would show up in the list. The function key option is
temporary - and on the next reboot, if you don't use
that function key F8 again, the computer will revert to whatever
is specified in the "permanent" boot order "CDROM-Floppy-Hard Drive"
thing.

*******

When the BIOS first runs, you see something like this. The
reference here, to "BBS Popup" and F8, is the temporary boot
menu option. So on this computer, you'd press F8 for the
temporary boot menu.

http://docs.sun.com/source/820-6773/images/7-1-F8-Prompt.gif

When you press F8 early on while the BIOS is starting up, this
is an example of the temporary boot menu, good for this boot.

http://docs.sun.com/source/820-6773/images/7-2-Boot-Device-Menu.gif

*******

This is an example of the "permanent" boot order, suitable for
non-interactive startup of the computer. You get here, by pressing
<Del> or <F2> or whatever key the computer uses to enter the BIOS
setup screens. In this case, the user has selected checking for
a floppy first, then checks to see if a CDROM is in the internal
drive, and so on.

http://icrontic.com/draco/images/articles/build_pc_from_parts_software/bios03.jpg

HTH,
Paul

Thanks i have changed it to that , it is booting from cd now

 

[rubyg]

just to update, i managed to run the ubuntu live cd and retrieve the pics
from the laptop and reset to factory settings so alls well , laptop up and
running and nothing important lost, thanks for the help