Blue screen problem

[viking]

windows 2000 pro will attempt to load. The blue bar gets to about 3/4 of the
way, it then stops and goes to the Blue Screen with the following wording:

Cdr4_2K.sys

EB5402E0 base at EB5402E0 date stamp 00000000 cdr4_2K.sys
Driver unloaded without cancelling pending operations.

 

[John John (MVP)]

Can you boot to the Last Known Good Configuration? How about Safe-Mode?

Your problem is caused by Roxio Drag-to_Disc software.

John

 

[viking]

Hi John,

Thank you for responding.
Actually I tried both. Boot to last Known Good configuration did not
respond, it just brought me back to the blue screen, however, I have been
able to get into Safe Mode. I just don't know what to do now that I'm in
there.
The other day prior to this problem, I upgraded my Windows media player 7.1.
Now according to some research I did, this was one of the items that could
possibly be the culprit. Last night I uninstalled the media player, however,
it didn't resolve the issue and seems like it may have caused some other
problems.

Vince

 

[John John (MVP)]

Yes, the problem could have been caused when you upgraded Windows Media
Player, the Cdr4_2K.sys file is included with WMP but it is actually an
Adaptec/Roxio file. Do you have Easy CD Creator installed on the computer?

John

 

[viking]

Hi John,

I have Roxio. However, when I go into my Add/Remove programs it doesn't seem
to have the full program in there. what I mean is, the only thing related to
the Roxio program in my add/remove are:
Record Now Copy
Record Now Data

Both are referred to Roxio, and both are listed seperately.
Also, in reference to the windows media player, as I uninstalled ver. 7.
yesterday, I notice that I still have other media player updates for ver. 6
and ver. 7 along with media player 4... should I attempt to uninstall all of
these also? I actually tried to do this yesterday but it wouldn't allow me to.

 

[John John (MVP)]

The problem you are having is somewhat similar to the one explained
here: http://support.microsoft.com/kb/271268 Keep in mind that Roxio
bought Adaptec eons ago and anything refering to Adaptec usually
includes Roxio.

Try removing the Adaptec/Roxio plugin in Media Player. If that doesn't
work the fix to your problem might be to change the Start value from 1
to 3 at these registry keys, but Roxio may not work properly if you
change the start values:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k

The problem with Roxio is that if you are not careful when you try to
remove it or change some of the start values of its components it may
throw an 0x7b error at you when you reboot the computer, that problem is
explained here:

How to troubleshoot "Stop 0x0000007B" error messages in Windows 2000
(A "Stop 0x0000007B" error message occurs after you remove Roxio Easy CD
Creator 5 Platinum)
http://support.microsoft.com/kb/822052

John