blue screen of frustration

[Guest]

using xp pro and get blue screen saying about recent hardware changes. it
gives options of going to safe mode, normal mode, etc. none of these options
work. also, when it restarts on the bios screen the master drive is not
listed. I traded this computer for my old one which had xp home sp2 upgrade
from millenium edition. i didnt get a disk for xp pro and dont have the
number from millenium and sp2 says it wont work when i try to repair with cd
and dont have floppy drive either. i think i'm in a pickle, please help, and
thanks in advance

 

[Ted Zieglar]

What is the STOP code (0x00...) or error name (LOOKS_LIKE_THIS)?

 

[Ron Martell]

using xp pro and get blue screen saying about recent hardware changes. it
gives options of going to safe mode, normal mode, etc. none of these options
work. also, when it restarts on the bios screen the master drive is not
listed. I traded this computer for my old one which had xp home sp2 upgrade
from millenium edition. i didnt get a disk for xp pro and dont have the
number from millenium and sp2 says it wont work when i try to repair with cd
and dont have floppy drive either. i think i'm in a pickle, please help, and
thanks in advance

If the hard drive is not listed on the BIOS screen at startup then you
have a serious hardware issue. Either the drive is not connected
properly or does not have the master/slave jumper in the correct
position; or there is a hardware defect with the drive itself or with
the hard drive controller chips on the motherboard.

If I had this computer in my shop the first thing I would do is to
disconnect all of the disk drives except for the hard drive and the
3.5 diskette (pull both power and data cables). If the hard drive was
still not detected by the BIOS then I would check the master/slave
jumper setting (probably have to remove the hard drive from the case
in order to get at this) and try again if the jumper was changed.

The next step would be to try the drive in a different computer, again
with no other drives connected. If the drive is still not detected in
the second computer then it is probably dead. If the second computer
does detect the drive then the problem is with the first computer's
motherboard or the hard drive data cable.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."