blue screen freeze please help

[Guest]

Hello - I know very little about the windows xp system so I hope I can
understand answers. When I turn on the computer it will roll the black,
Windows loading screen and then come up to a blue screen with the logo in the
center. It never goes any further. No buttons work so I have no clue what
to do to make it move on. Please help as my college school work in on this
computer.
Thanks so much!!!

Hello Windssong I work over at staples electronics and I am here on my lunch
looking into this exact problem because I have had 2 customers in the last
hour call my store with the exact same problem and another customer that walk
in describing the same thing I am not sure if its a new security issue that
is out there but I am keeping my eye on this one so if I find anything out I
will be sure to post it here.



Hi Jayhawk - My son tells me yesterday that he uploaded a spy zapper program
recommended by AOL. I don't know if this is the problem but it was the start
of what is happening.
Thanks

 

[Guest]

actually all 3 of my customers today say they use AOL so maybe they are to
blam for this one. I am still looking into it I will be back with more
updates.

 

[Guest]

Thanks Jay - I will be back later tonight. Hope you find something for me