blue screen - crash/reboot

S

saigou takamori

I had to fatal crashes. these have happened since my
clean install of Win XP w/ SP2 and all current updates.
After Windows reboots it says it's caused by a Device
Driver problem, but I don't think this is the case.

At any rate, here is the information I got from the Event
Viewer:

CRASH 1:
Error code 100000d1, parameter1 00000002, parameter2
00000002, parameter3 00000000, parameter4 f790169f.

Details
Product: Windows Operating System
ID: 1003
Source: System Error
Version: 5.2
Symbolic Name: ER_KRNLCRASH_LOG
Message: Error code %1, parameter1 %2, parameter2 %3,
parameter3 %4, parameter4 %5.

Explanation
A blue screen (Stop error) was reported. The message
contains details about the error. A matching event with
Event ID 1001 might also appear in the event log. This
matching event displays information about the specific
error that occurred.


User Action
No user action is required.

CRASH 2
Details
Product: Windows Operating System
ID: 7023
Source: Service Control Manager
Version: 5.0
Component: System Event Log
Symbolic Name: EVENT_SERVICE_EXIT_FAILED
Message: The %1 service terminated with the following
error:
%2

Explanation
The specified service stopped unexpectedly with the error
indicated in the message. The service closed safely.


User Action
To troubleshoot the error:

Review the error information displayed in the message.
To display the WIN32_EXIT_CODE error that SCM encountered,
at the command prompt, type
sc query service name
The information displayed can help you troubleshoot
possible causes for the error.



Version: 5.2
Symbolic Name: EVENT_SERVICE_EXIT_FAILED
Message: The %1 service terminated with the following
error:
%2

Explanation
The specified service stopped unexpectedly with the error
indicated in the message. The service closed safely.


User Action
To troubleshoot the error:

Review the error information displayed in the message.
To display the WIN32_EXIT_CODE error that SCM encountered,
at the command prompt, type
sc query service name
The information displayed can help you troubleshoot
possible causes for the error.

When I went to the CMD Prompt and did the SC Query, this
is what it said:

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed
service.





Any Suggestions??

Thanks!!!!
 
R

Ron Martell

saigou takamori said:
I had to fatal crashes. these have happened since my
clean install of Win XP w/ SP2 and all current updates.
After Windows reboots it says it's caused by a Device
Driver problem, but I don't think this is the case.

At any rate, here is the information I got from the Event
Viewer:

CRASH 1:
Error code 100000d1, parameter1 00000002, parameter2
00000002, parameter3 00000000, parameter4 f790169f.
Click to expand...

Open Control Panel - System - Advanced and click on the Settings
button in the Startup and Recovery (bottom) section.

In the Startup and Recovery window click on the checkbox for
"Automatically restart" to clear it. Then click on Apply and OK as
needed to exit.

That should stop the computer from rebooting when the error happens,
and it should then display the actual STOP error message with all of
the parameters. Post that information back here.

The error code 100000d1 from event viewer is a bit confusing, at least
to me. I suspect that it refers to a STOP 0x000000D1:
DRIVER_IRQL_NOT_LESS_OR_EQUAL error but would appreciate the
confirmation before we proceed further.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."
 
S

saigou takamori

OK.

i turned off the automatic reboot. and now i shall wait
for the actual STOP message. it might be a good 24
hours. But i will post the parameters it gives me as soon
as i have them!

thanks for taking the time to help!
 
G

Guest

ok...

it rebooted a few minutes ago...

i copied this down from the BLUE SCREEN:

DRIVER IRQL NOT LESS OR EQUAL

STOP: 0x000000D1
(0x00000002, 0x00000002, 0x00000000, 0xF786969F)

feand5.sys - address F786969f base at f7867000, date stamp
30acb7cd



so what do i do now?


thanks!!
 
R

Rock

ok...

it rebooted a few minutes ago...

i copied this down from the BLUE SCREEN:

DRIVER IRQL NOT LESS OR EQUAL

STOP: 0x000000D1
(0x00000002, 0x00000002, 0x00000000, 0xF786969F)

feand5.sys - address F786969f base at f7867000, date stamp
30acb7cd



so what do i do now?


thanks!!
Click to expand...

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
http://aumha.org/win5/kbestop.htm
 
R

Ron Martell

ok...

it rebooted a few minutes ago...

i copied this down from the BLUE SCREEN:

DRIVER IRQL NOT LESS OR EQUAL

STOP: 0x000000D1
(0x00000002, 0x00000002, 0x00000000, 0xF786969F)

feand5.sys - address F786969f base at f7867000, date stamp
30acb7cd
Click to expand...
feand5.sys is a driver file associated with Asound 10/100 ethernet
cards. Try updating the drivers for your network card. And if you
have recently updated them try rolling them back to the previous
version.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."
 

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