Blue screens following program installations.

[Guest]

Hi all,

After installing AVG, ADAWARE and a Netgear WG511 wireless laptop card, a
blue screen occurred on my xp home SP2 laptop:-
Product: Windows Operating System
ID: 1003 Source: System Error
Version: 5.2
Symbolic Name: ER_KRNLCRASH_LOG
Message: Error code %1, parameter1 %2, parameter2 %3, parameter3 %4,
parameter4 %5.

Explanation
A blue screen (Stop error) was reported. The message contains details about
the error. A matching event with Event ID 1001
might also appear in the event log. This matching event displays
information about the specific error that occurred.


User Action
No user action is required.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 30/03/2005
Time: 23:02:27
User: N/A
Computer:
Description:
Error code 1000008e, parameter1 c0000005, parameter2 f1f11f58, parameter3
f12b8940, parameter4 00000000.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 74737953 45206d65 726f7272 72452020
0010: 20726f72 65646f63 30303120 38303030
0020: 50202065 6d617261 72657465 30632073
0030: 30303030 202c3530 31663166 38356631
0040: 3166202c 39386232 202c3034 30303030
0050: 30303030

The microsoft reply indicated that a device driver was the problem.

Can anyone help?

 

[Guest]

Before you nstalled AVG did you have any other virus software running, as 2
different virus control programmes running at the same time can cause a crash
of this type

if not try a system restore to a point before you installed these things and
then install one at a time with re-boots in between to identify which one is
causing the problem

hope this helps
chris

 

[Guest]

Before you nstalled AVG did you have any other virus software running, as 2
different virus control programmes running at the same time can cause a crash
of this type

if not try a system restore to a point before you installed these things and
then install one at a time with re-boots in between to identify which one is
causing the problem

hope this helps
chris

 

[Guest]

Norton AV & IS 2004 is installed but I have disabled them - although some
norton/symantec services & processes are still running on task manager (e.g
ccApp and CCproxy). Do these need turning off?

Also, I dont know if it is significant but the Adaware program was running
when the blue screen occurred.

Thanks.

 

[Malke]

Norton AV & IS 2004 is installed but I have disabled them - although
some norton/symantec services & processes are still running on task
manager (e.g ccApp and CCproxy). Do these need turning off?

Also, I dont know if it is significant but the Adaware program was
running when the blue screen occurred.

Thanks.

Phil - You've got two multi-posted threads going; one in the other
newsgroups to which I've been answering regularly and this one. You
shouldn't multi-post. Rather, cross-post judiciously if you must. Here
is a link explaining the difference and how to do it:

http://www.blakjak.demon.co.uk/mul_crss.htm

Malke

 

[Guest]

Malke, I do apologise - I was unsure which forum would be most appropriate so
posted on both. Many thanks for your help.

Phil.

 

[Ron Martell]

Norton AV & IS 2004 is installed but I have disabled them - although some
norton/symantec services & processes are still running on task manager (e.g
ccApp and CCproxy). Do these need turning off?

Also, I dont know if it is significant but the Adaware program was running
when the blue screen occurred.

The number one suspect for any and all problems on any computer that
has a Norton/Symantec product installed is that Norton/Symantec
product.

Symantec has replaced AOL as the number one source of shoddily
programmed application software, at least in my opinion.


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm

 

[Ron Martell]

The microsoft reply indicated that a device driver was the problem.

Can anyone help?
--

This might help.

Use Start - Run and enter VERIFIER in the dialog box.
Choose the "Create Standard Settings" option and click on Next
Choose the "Automatically select unsigned drivers" option and click on
Next
Click on Finish and then shut down and restart the computer.

You will (hopefully) be presented with a new "Blue Screen Of Death"
STOP error message that will identify the specific driver and the
exact problem involved.

Note: You will have to reboot into Safe Mode or into "last known good
configuration" if you get the BSOD when running Verifier.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm