Blank pages in fax

[Martin Abernethy]

I have Windows XP Pro with service pack 1 applied. The windows fax software
was installed from the Windows CD using add/remove windows components, and
is configured to send but not receive.



I can successfully send a single page fax, but when I attempt to send a
multi-page fax, only the first page is sent correctly. Subsequent pages
appear to be sent properly (no errors are reported by the sending Windows
fax software, or the receiving fax machine), but appear at the receiving fax
machine as completely blank pages. The windows 'preview fax' viewer shows
all pages correctly, and the file in the SentItems archive also shows all
pages correctly when viewed. The fax machine activity log shows that it has
received the correct number of pages without error. The only problem is that
there are no black dots after page 1.



Any ideas?

 

[Russ Valentine [MVP-Outlook]]

You would have to start by listing the steps you are using to send this fax
and from what application.

 

[Martin Abernethy]

I have tried the following from MS Word 2000, Notepad, and Internet
Explorer.

Select Print from the file menu, and then the Fax printer. The 'send a fax'
wizard starts, and I fill in the details and send. The fax monitor pops up
and shows the fax being sent. The receiving fax machine (which is on another
line in the same office) shows the fax being received. The fax monitor
eventually states that the fax has been sent successfully; the fax machine
says that the fax has been received successfully.

If I do this with a single page document, and select no cover page in the
wizard, the document is faxed perfectly. If I do the same thing with exactly
the same document, but select a cover page from the wizard, the cover page
is faxed perfectly, but the document appears as a blank page. The document
appears to be sent properly (it takes 30 or 40 seconds to process page 2),
and the fax machine says that it has received 2 pages, but the second page
is blank.

You would have to start by listing the steps you are using to send this fax
and from what application.
--
Russ Valentine
[MVP-Outlook]

I have Windows XP Pro with service pack 1 applied. The windows fax software
was installed from the Windows CD using add/remove windows components, and
is configured to send but not receive.



I can successfully send a single page fax, but when I attempt to send a
multi-page fax, only the first page is sent correctly. Subsequent pages
appear to be sent properly (no errors are reported by the sending Windows
fax software, or the receiving fax machine), but appear at the receiving fax
machine as completely blank pages. The windows 'preview fax' viewer shows
all pages correctly, and the file in the SentItems archive also shows all
pages correctly when viewed. The fax machine activity log shows that it has
received the correct number of pages without error. The only problem is that
there are no black dots after page 1.



Any ideas?

 

[Russ Valentine [MVP-Outlook]]

Wow. Now that's a first. We'll have to figure this one out on our own. Did
sending a multipage document ever work? If you send a multipage document
with no cover page, what happens? Has Outlook ever been configured to send
documents with a cover page on your installation?
--
Russ Valentine
[MVP-Outlook]

I have tried the following from MS Word 2000, Notepad, and Internet
Explorer.

Select Print from the file menu, and then the Fax printer. The 'send a fax'
wizard starts, and I fill in the details and send. The fax monitor pops up
and shows the fax being sent. The receiving fax machine (which is on another
line in the same office) shows the fax being received. The fax monitor
eventually states that the fax has been sent successfully; the fax machine
says that the fax has been received successfully.

If I do this with a single page document, and select no cover page in the
wizard, the document is faxed perfectly. If I do the same thing with exactly
the same document, but select a cover page from the wizard, the cover page
is faxed perfectly, but the document appears as a blank page. The document
appears to be sent properly (it takes 30 or 40 seconds to process page 2),
and the fax machine says that it has received 2 pages, but the second page
is blank.

You would have to start by listing the steps you are using to send this fax
and from what application.
--
Russ Valentine
[MVP-Outlook]

I have Windows XP Pro with service pack 1 applied. The windows fax software
was installed from the Windows CD using add/remove windows components, and
is configured to send but not receive.



I can successfully send a single page fax, but when I attempt to send a
multi-page fax, only the first page is sent correctly. Subsequent pages
appear to be sent properly (no errors are reported by the sending Windows
fax software, or the receiving fax machine), but appear at the

receiving
fax

machine as completely blank pages. The windows 'preview fax' viewer shows
all pages correctly, and the file in the SentItems archive also shows all
pages correctly when viewed. The fax machine activity log shows that

it
has

received the correct number of pages without error. The only problem

is
that

there are no black dots after page 1.



Any ideas?

 

[Martin Abernethy]

More information. I have tried printing to fax from some non-MS
applications as well, with the same result. It doesn't seem to be anything
to do with the cover page - any faxed multi-page document results in only
the first page being received correctly.
The computer is new, with a clean install of XP Pro and service pack 1. I
added the fax software after SP1, but have re-applied SP1 with no difference
in the result. It's the first time I've tried faxing from this machine.
Outlook 2000 is installed, but I haven't tried faxing from it, and haven't
deliberately set any fax options.

The receiving fax machine has successfully received many multiple page faxes
both before and after the strange faxes from the new computer.

It must be either the output that the Fax printer is generating, or the
modem and/or its drivers. I will remove the windows fax software, and
download a trial version of some other fax software later today, and try
that.

Wow. Now that's a first. We'll have to figure this one out on our own. Did
sending a multipage document ever work? If you send a multipage document
with no cover page, what happens? Has Outlook ever been configured to send
documents with a cover page on your installation?
--
Russ Valentine
[MVP-Outlook]

I have tried the following from MS Word 2000, Notepad, and Internet
Explorer.

Select Print from the file menu, and then the Fax printer. The 'send a fax'
wizard starts, and I fill in the details and send. The fax monitor pops up
and shows the fax being sent. The receiving fax machine (which is on another
line in the same office) shows the fax being received. The fax monitor
eventually states that the fax has been sent successfully; the fax machine
says that the fax has been received successfully.

If I do this with a single page document, and select no cover page in the
wizard, the document is faxed perfectly. If I do the same thing with exactly
the same document, but select a cover page from the wizard, the cover page
is faxed perfectly, but the document appears as a blank page. The document
appears to be sent properly (it takes 30 or 40 seconds to process page 2),
and the fax machine says that it has received 2 pages, but the second page
is blank.

You would have to start by listing the steps you are using to send

this
fax

and from what application.
--
Russ Valentine
[MVP-Outlook]
I have Windows XP Pro with service pack 1 applied. The windows fax
software
was installed from the Windows CD using add/remove windows

components,
and

is configured to send but not receive.



I can successfully send a single page fax, but when I attempt to

send

a shows
all

 

[Martin Abernethy]

OK.
I downloaded and installed a trial version of Mighty FAX
(http://www.rkssoftware.com/mightyfax/overview.html) - picked at random from
the many programs googled. Printing to the 'Mighty FAX' printer sends
multi-page faxes which are received perfectly.

I concluded that the Windows faxing software was broken, and removed and
reinstalled it from the add/remove windows components section of control
panel. The installation went differently than before. This time it asked me
to insert the Office 2000 CD as well as the Windows XP CD.

The Windows fax software now sends all odd numbered pages perfectly, all
even numbered pages are received as completely blank - no date/time, TSID
etc as well as no data.

There is obviously something strange about my installation. I would be
curious to know just what is going on, but for the small number of faxes
this machine will be used to send, and knowing that software is available
which does work, it is not worth spending any more time on investigation.

Martin

More information. I have tried printing to fax from some non-MS
applications as well, with the same result. It doesn't seem to be anything
to do with the cover page - any faxed multi-page document results in only
the first page being received correctly.
The computer is new, with a clean install of XP Pro and service pack 1. I
added the fax software after SP1, but have re-applied SP1 with no difference
in the result. It's the first time I've tried faxing from this machine.
Outlook 2000 is installed, but I haven't tried faxing from it, and haven't
deliberately set any fax options.

The receiving fax machine has successfully received many multiple page faxes
both before and after the strange faxes from the new computer.

It must be either the output that the Fax printer is generating, or the
modem and/or its drivers. I will remove the windows fax software, and
download a trial version of some other fax software later today, and try
that.

Wow. Now that's a first. We'll have to figure this one out on our own. Did
sending a multipage document ever work? If you send a multipage document
with no cover page, what happens? Has Outlook ever been configured to send
documents with a cover page on your installation?
--
Russ Valentine
[MVP-Outlook]

I have tried the following from MS Word 2000, Notepad, and Internet
Explorer.

Select Print from the file menu, and then the Fax printer. The 'send a fax'
wizard starts, and I fill in the details and send. The fax monitor

pops

up

and shows the fax being sent. The receiving fax machine (which is on another
line in the same office) shows the fax being received. The fax monitor
eventually states that the fax has been sent successfully; the fax machine
says that the fax has been received successfully.

If I do this with a single page document, and select no cover page in the
wizard, the document is faxed perfectly. If I do the same thing with exactly
the same document, but select a cover page from the wizard, the cover page
is faxed perfectly, but the document appears as a blank page. The document
appears to be sent properly (it takes 30 or 40 seconds to process page 2),
and the fax machine says that it has received 2 pages, but the second page
is blank.



You would have to start by listing the steps you are using to send this
fax
and from what application.
--
Russ Valentine
[MVP-Outlook]
I have Windows XP Pro with service pack 1 applied. The windows fax
software
was installed from the Windows CD using add/remove windows components,
and
is configured to send but not receive.



I can successfully send a single page fax, but when I attempt to

send

a
multi-page fax, only the first page is sent correctly. Subsequent pages
appear to be sent properly (no errors are reported by the sending
Windows
fax software, or the receiving fax machine), but appear at the receiving
fax
machine as completely blank pages. The windows 'preview fax' viewer
shows
all pages correctly, and the file in the SentItems archive also shows
all
pages correctly when viewed. The fax machine activity log shows

that
it

has
received the correct number of pages without error. The only

problem
is

that
there are no black dots after page 1.



Any ideas?

 

[Russ Valentine [MVP-Outlook]]

All I can say is that it's a new one on me, but nothing surprises me with
Windows XP Fax. It's an adventure.
--
Russ Valentine
[MVP-Outlook]

More information. I have tried printing to fax from some non-MS
applications as well, with the same result. It doesn't seem to be anything
to do with the cover page - any faxed multi-page document results in only
the first page being received correctly.
The computer is new, with a clean install of XP Pro and service pack 1. I
added the fax software after SP1, but have re-applied SP1 with no difference
in the result. It's the first time I've tried faxing from this machine.
Outlook 2000 is installed, but I haven't tried faxing from it, and haven't
deliberately set any fax options.

The receiving fax machine has successfully received many multiple page faxes
both before and after the strange faxes from the new computer.

It must be either the output that the Fax printer is generating, or the
modem and/or its drivers. I will remove the windows fax software, and
download a trial version of some other fax software later today, and try
that.

Wow. Now that's a first. We'll have to figure this one out on our own. Did
sending a multipage document ever work? If you send a multipage document
with no cover page, what happens? Has Outlook ever been configured to send
documents with a cover page on your installation?
--
Russ Valentine
[MVP-Outlook]

I have tried the following from MS Word 2000, Notepad, and Internet
Explorer.

Select Print from the file menu, and then the Fax printer. The 'send a fax'
wizard starts, and I fill in the details and send. The fax monitor

pops

up

and shows the fax being sent. The receiving fax machine (which is on another
line in the same office) shows the fax being received. The fax monitor
eventually states that the fax has been sent successfully; the fax machine
says that the fax has been received successfully.

If I do this with a single page document, and select no cover page in the
wizard, the document is faxed perfectly. If I do the same thing with exactly
the same document, but select a cover page from the wizard, the cover page
is faxed perfectly, but the document appears as a blank page. The document
appears to be sent properly (it takes 30 or 40 seconds to process page 2),
and the fax machine says that it has received 2 pages, but the second page
is blank.



You would have to start by listing the steps you are using to send this
fax
and from what application.
--
Russ Valentine
[MVP-Outlook]
I have Windows XP Pro with service pack 1 applied. The windows fax
software
was installed from the Windows CD using add/remove windows components,
and
is configured to send but not receive.



I can successfully send a single page fax, but when I attempt to

send

a
multi-page fax, only the first page is sent correctly. Subsequent pages
appear to be sent properly (no errors are reported by the sending
Windows
fax software, or the receiving fax machine), but appear at the receiving
fax
machine as completely blank pages. The windows 'preview fax' viewer
shows
all pages correctly, and the file in the SentItems archive also shows
all
pages correctly when viewed. The fax machine activity log shows

that
it

has
received the correct number of pages without error. The only

problem
is

that
there are no black dots after page 1.



Any ideas?

 

[Mark]

Hi all, I have the same symptoms, has anyone found a fix?
Thanks
Mark.

-----Original Message-----
Wow. Now that's a first. We'll have to figure this one out on our own. Did
sending a multipage document ever work? If you send a multipage document
with no cover page, what happens? Has Outlook ever been configured to send
documents with a cover page on your installation?
--
Russ Valentine
[MVP-Outlook]

I have tried the following from MS Word 2000, Notepad, and Internet
Explorer.

Select Print from the file menu, and then the Fax

printer. The 'send a
fax'

wizard starts, and I fill in the details and send. The fax monitor pops up
and shows the fax being sent. The receiving fax machine

(which is on
another

line in the same office) shows the fax being received. The fax monitor
eventually states that the fax has been sent successfully; the fax machine
says that the fax has been received successfully.

If I do this with a single page document, and select no cover page in the
wizard, the document is faxed perfectly. If I do the

same thing with
exactly

the same document, but select a cover page from the wizard, the cover page
is faxed perfectly, but the document appears as a blank page. The document
appears to be sent properly (it takes 30 or 40 seconds to process page 2),
and the fax machine says that it has received 2 pages, but the second page
is blank.

You would have to start by listing the steps you are

using to send this
fax

and from what application.
--
Russ Valentine
[MVP-Outlook]
I have Windows XP Pro with service pack 1 applied. The windows fax
software
was installed from the Windows CD using add/remove

windows components,
and

is configured to send but not receive.



I can successfully send a single page fax, but when

I attempt to send
a correctly. Subsequent
pages

by the sending
Windows

appear at the
receiving

windows 'preview fax' viewer
shows archive also shows
all

activity log shows that
it The only problem
is

.