Blank message body when download message copy selected

[JAWMusic]

I have Outlook set up to download message headers only for messages larger
than 50K. When I select a header and choose to download a copy of the
message, it appears to download correctly, but the body of the message is
blank. When I exit and restart Outlook, the message appears correctly.

I know that SP1 mentions a hotfix for errors with html email messages, but
this doesn't happen to me with all html emails, only ones larger than 50K
which I have to select individually to download from the headers.

I'm running Office Pro 2007 on a machine with Vista Home Premium (32-bit).

Thanks for any help!

JAW

 

[Brian Tillman [MVP - Outlook]]

I have Outlook set up to download message headers only for messages larger
than 50K. When I select a header and choose to download a copy of the
message, it appears to download correctly, but the body of the message is
blank. When I exit and restart Outlook, the message appears correctly.

What if you simply visit another folder and then come back to Inbox?

 

[JAWMusic]

Same issue. It's almost like the message doesn't actually download
completely until I restart the program. I don't think that's what's
happening, but that's the kind of behavior it's exhibiting. I downloaded and
installed SP1, but that didn't solve the problem.

For more information, if I double-click on one of these messages (after it's
supposedly been completely downloaded from the server) I get an error message
saying "This item has not been retrieved from the server" and asking if I
want to download it, download a copy of it, unmark the header, or mark to
delete the message from the server. So clearly, Outlook doesn't think it's
been downloaded completely until I restart the program.

Incidentally, I uninstalled and reinstalled the entire Office suite from my
machine to see if that would solve it and it did not. I do not have this
problem running the suite on my XP machine, so maybe it's a problem with the
..pst file? I ran scanpst on it and there were errors, but it said it fixed
them so I'm not sure what the problem could be.

JAW