Blank message body when download message copy selected

  • Thread starter Thread starter JAWMusic
  • Start date Start date
J

JAWMusic

I have Outlook set up to download message headers only for messages larger
than 50K. When I select a header and choose to download a copy of the
message, it appears to download correctly, but the body of the message is
blank. When I exit and restart Outlook, the message appears correctly.

I know that SP1 mentions a hotfix for errors with html email messages, but
this doesn't happen to me with all html emails, only ones larger than 50K
which I have to select individually to download from the headers.

I'm running Office Pro 2007 on a machine with Vista Home Premium (32-bit).

Thanks for any help!

JAW
 
I have Outlook set up to download message headers only for messages larger
than 50K. When I select a header and choose to download a copy of the
message, it appears to download correctly, but the body of the message is
blank. When I exit and restart Outlook, the message appears correctly.
Click to expand...

What if you simply visit another folder and then come back to Inbox?
 
Same issue. It's almost like the message doesn't actually download
completely until I restart the program. I don't think that's what's
happening, but that's the kind of behavior it's exhibiting. I downloaded and
installed SP1, but that didn't solve the problem.

For more information, if I double-click on one of these messages (after it's
supposedly been completely downloaded from the server) I get an error message
saying "This item has not been retrieved from the server" and asking if I
want to download it, download a copy of it, unmark the header, or mark to
delete the message from the server. So clearly, Outlook doesn't think it's
been downloaded completely until I restart the program.

Incidentally, I uninstalled and reinstalled the entire Office suite from my
machine to see if that would solve it and it did not. I do not have this
problem running the suite on my XP machine, so maybe it's a problem with the
..pst file? I ran scanpst on it and there were errors, but it said it fixed
them so I'm not sure what the problem could be.

JAW
 
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