Black screen - No optical mouse Led

J

Joe T.

On Saturday 11-21-09 my home built 4 yr old computer just quit. XP Pro SP2,
retail version, K7S5A motherboard, ATI Radeon graphics card. Reset computer
and it came back on. 4 hrs later, same thing. Tried to restart but but this
time no screen, no optical mouse led light. Monitor says no signal. Does not
get to BIOS screen or anything. Just a black screen. I can hear hard drive
start. Here's what I have done-
1. Removed HD and put it in another computer. Boots ok. All files there.
2. Put in a old but good NVIDIA graphics card. Still no screen.
3. Put in old but good 512 memory stick. No luck. Worth a shot.
4. Took power supply to tech shop to test. Ok.
5. Changed ribbon cable.
Any other suggestions? New Board?
 
P

Paul

Joe said:
On Saturday 11-21-09 my home built 4 yr old computer just quit. XP Pro SP2,
retail version, K7S5A motherboard, ATI Radeon graphics card. Reset computer
and it came back on. 4 hrs later, same thing. Tried to restart but but this
time no screen, no optical mouse led light. Monitor says no signal. Does not
get to BIOS screen or anything. Just a black screen. I can hear hard drive
start. Here's what I have done-
1. Removed HD and put it in another computer. Boots ok. All files there.
2. Put in a old but good NVIDIA graphics card. Still no screen.
3. Put in old but good 512 memory stick. No luck. Worth a shot.
4. Took power supply to tech shop to test. Ok.
5. Changed ribbon cable.
Any other suggestions? New Board?

One debugging technique for motherboards, is to use the computer case
speaker and the "beep codes". With the power off on the power supply,
remove all the RAM and the video card. (Store them in antistatic bags,
until it is time to reinstall them.) The BIOS should normally notice
the RAM and/or video is missing, and give a beep pattern. Beeps are used
for any error condition that cannot be printed on the screen.

If you hear a beep pattern at startup, with the components missing,
you know the processor is getting power, and the path through the
Northbridge and Southbridge works. (The processor makes the beeps - a
dead processor, and no beeps.) I'm assuming the case speaker is
connected to the SuperI/O chip, which is connected to the Southbridge.
So to get there, and do the beeping, requires a lot of working
hardware.

If you're not getting any beeping, it could be a bad processor,
broken Vcore regulator, problem with chipset (processor can't fetch
BIOS code, as that flows through the chipset too). I suppose, even
the case speaker could be broken, but we shouldn't think about a
second failure at this point. We know something else is busted,
and that is most likely to prevent the speaker from beeping.

Some motherboards have a round black piezo speaker mounted on the
motherboard itself. That might be more common on pre-built systems
or maybe on a server. Retail motherboards like yours, should really
have a couple SPKR pins on the PANEL header, to connect a case
speaker to. If you haven't connected a case speaker, you're not
going to hear any beeps. So check your speaker situation, and if
the speaker looks like it is installed properly, remove the
video and RAM and see what response you get. If you do get some
beep pattern, add back the RAM. If the beep pattern changes with
the RAM back in, you might conclude the RAM is recognized a bit.
If you plug in the video and the beeping stops, then you'd suspect
the video is holding the system hostage (like a bad AGP slot).
If it beeps the same as the last test case, then maybe the video card
is bad.

In other words, if you think about it, each test case has two outcomes,
and the beep pattern or lack of beep pattern or different beep pattern etc,
is telling you something. It is like a fault tree, where each test case
takes you down a different branch of the tree.

If you failed the very first test case (i.e. remove RAM and video), and
there are no beeps, it could be a bad processor. You'll need to remove
the heatsink and have a look. Some AMD processors "cook" under there,
and if you see severe discoloration, a large crack or the like, you
have your answer. If not, clean of the dried paste, and apply
a thin coat of fresh stuff, before reinstalling the CPU heatsink.
Be careful not to crack the silicon die (a shim or four rubber bumps
helps prevent tilting of the heatsink and a cracked edge on the die).

You can do simple visual checks for the motherboard, like look for
bulging caps. I don't know what the reputation is for your mobo,
with respect to caps. Caps have stress relief cuts on the top,
so that the cap won't explode. If there is bad mojo (chemistry failure)
inside the cap, the top bulges, the pressure is relieved and the
goo leaks out. It can eat stuff it touches, or discolor things.
A skilled hobbyist can replace the caps, assuming you buy a cap
kit somewhere, from someone who knows how to select good quality
replacements. Pulling the caps out of the board, without ruining
something, takes good tools (and practice on a board you don't
care about). Considering the age of your motherboard, it might
be hard to find a decent substitute. Depends on the whims of Ebay.

http://en.wikipedia.org/wiki/Capacitor_plague

Since you've had your power supply tested, we can assume it is
OK. It should have been tested under a light to moderate load,
rather than just being switched on and listen for the fan
turning.

Paul
 
J

Jeff Barnett

Joe said:
Also, no beeps from computer.

:
Unfortunately there is no good way to tell what the problem is other
than devising component-by component tests. The most likely thing, given
the checks listed above and the assumption you have checked all cables
and plugs, is the mainboard is bad. If you try a new board, also try to
update the BIOS as necessary and if possible before trying to boot
windows - in a very few cases this can avoid a nightmare.
 
R

Rick

Joe said:
On Saturday 11-21-09 my home built 4 yr old computer just quit. XP Pro SP2,
retail version, K7S5A motherboard, ATI Radeon graphics card. Reset computer
and it came back on. 4 hrs later, same thing. Tried to restart but but this
time no screen, no optical mouse led light. Monitor says no signal. Does not
get to BIOS screen or anything. Just a black screen. I can hear hard drive
start. Here's what I have done-
1. Removed HD and put it in another computer. Boots ok. All files there.
2. Put in a old but good NVIDIA graphics card. Still no screen.
3. Put in old but good 512 memory stick. No luck. Worth a shot.
4. Took power supply to tech shop to test. Ok.
5. Changed ribbon cable.
Any other suggestions? New Board?
check this site and it may help look for Black Screen in November Archive

http://www.prevx.com/blog.asp
 
J

Joe T.

Prevx was no hel as I cannot log on. Computer has no beeps as per Jeff's
notes. Guess I'll upgrade to newer board.
 
J

Joe T.

Bought a new board and new processor. Store guy said to do a XP repair after
putting it together. What am I looking at as to repair XP Pro SP2 retail
version? Got a good simple link?
 
P

Paul

Joe said:
Bought a new board and new processor. Store guy said to do a XP repair after
putting it together. What am I looking at as to repair XP Pro SP2 retail
version? Got a good simple link?

This is a commonly quoted link for Repair Installs.

http://www.michaelstevenstech.com/XPrepairinstall.htm

This instruction page, is a little easier on the eyes. But
it doesn't cover any potential issues.

http://helpdesk.its.uiowa.edu/windows/instructions/repairinstall.htm

The most important detail, is pressing F6 if a custom driver
is needed for the hard drive to be recognized. "Vanilla" mode
for an IDE or SATA drive, may get its driver from the Windows OS
itself (bundled generic driver). If something like AHCI or RAID
is required, WinXP at least, may require a manufacturer driver
to be installed. That is the most likely reason for no drive
to be detected, no boot device etc. And the motherboard
manual is usually woefully inadequate on details like that.

For example, a previous motherboard I had, had an Intel ICH5R Southbridge
(two IDE cables, two SATA plugs). And a Promise 20378 controller. If I
wanted to use the 20378, I'd press F6 and install a driver on a floppy
diskette. The diskette has "TXTSETUP.OEM" and the driver files. That
is the kind of stuff that goes on the floppy. The motherboard CD will
either offer to make the floppy for you, or offer a folder with the
floppy files in it. The TXTSETUP.OEM goes at the top level of the
floppy. Check the floppy when you make it, and see if that is there.

On my ICH5R, if I connected a drive to the IDE cable, then the Windows
default driver would work.

If I connected two SATA drives to the ICH5R and set the BIOS to RAID mode,
I'd need a different floppy with RAID driver on it.

So if you can find the most "vanilla" setting and interface for
the disk (usually an interface on the Southbridge chip), that
is the most likely to offer an option where no driver is needed.
If you have a modern motherboard with no floppy interface, and
need to do the F6 thing, then you're in a real mess. It might
take slipstreaming with NLite (nliteos.com), to place the
driver into a new Windows installer CD, so Windows can get it
without the floppy. Or maybe a USB floppy drive. Or whatever.

be aware, that if you don't install an AHCI driver, you may lose
the ability to do hot swap of SATA disks, or perhaps even have
trouble migrating to a RAID configuration later. Selecting the
most vanilla mode for the hard drive, solves your immediate problem,
but may make some change later more difficult.

Paul
 
A

Anna

On Saturday 11-21-09 my home built 4 yr old computer just quit. XP Pro
SP2,
retail version, K7S5A motherboard, ATI Radeon graphics card. Reset
computer
and it came back on. 4 hrs later, same thing. Tried to restart but but
this
time no screen, no optical mouse led light. Monitor says no signal. Does
not
get to BIOS screen or anything. Just a black screen. I can hear hard drive
start. Here's what I have done-
1. Removed HD and put it in another computer. Boots ok. All files there.
2. Put in a old but good NVIDIA graphics card. Still no screen.
3. Put in old but good 512 memory stick. No luck. Worth a shot.
4. Took power supply to tech shop to test. Ok.
5. Changed ribbon cable.
Any other suggestions? New Board?
Bought a new board and new processor. Store guy said to do a XP repair
after
putting it together. What am I looking at as to repair XP Pro SP2 retail
version? Got a good simple link?
I've looked at http://michaelstevenstech.com/XPrepairinstall.htm and it
starts out saying :
"Boot the computer using the XP CD. You may need to change the boot order
in
the system BIOS so the CD boots before the hard drive. Check your system
documentation for steps to access the BIOS and change the boot order".

I realize this qustion may be premature since I have not installed my new
motherboard, new processor and drivers. Will the bios screen pop up first
to
select my boot order? If so, this question is moot.
Will my old XP activation code work since I have a new board and
processor?
I have a retail version XP Pro SP2 not OEM. I built this box.


Joe T.
First of all while it is true that following a motherboard/processor change
it is likely that you will have to perform a Repair install of the XP OS
since (presumably) you will be utilizing your current HDD in that system.
But this is by no means an absolute certainty. In a significant number of
cases we have found that there is a possibility - although admittedly a
slight one - that the system will boot straightaway notwithstanding the
hardware changes, thus avoiding the need for a Repair install of the OS.
There's no telling beforehand (at least we've never been able to determine
such) based on the types/makes/models of the hardware involved and/or even
whether an AMD->Intel or Intel->AMD hardware configuration is involved.

In any event regardless of the need to undertake a Repair install of the OS
following the motherboard/processor change it will be necessary to install
the appropriate drivers for the new motherboard from the new motherboard's
installation CD. I'm sure you're aware of this.

Anyway assuming a Repair install of the OS will be necessary it's a
relatively straightforward process roughly akin to making a fresh install of
the OS. But in nearly every case your existing programs & user-created data
would be retained. Notice I said "nearly". While it would be a rather rare
situation where data would be lost or corrupted as a result of the Repair
install, and as unlikely as it may be, it *could* happen.

So if there are any programs and/or other data on your present drive that
are absolutely crucial to you and you could not tolerate their loss, then I
would strongly suggest that before undertaking this Repair install operation
that you first either make a "clone" of your existing HDD (using a disk
imaging or disk-cloning program) or, if that's not practical, pull off
whatever data you want onto some removable media, e.g., flash drive, CD,
etc. before proceeding with the Repair install.

Again, it's a relatively rare event that a loss or corruption of data will
occur even when the Repair install is unsuccessful, but it *can* happen. So
be aware of this.

Here are the step-by-step instructions that can be found at Microsoft's site
at...
http://www.microsoft.com/windowsxp/using/setup/support/nostart.mspx#2

<quote>
Before performing a repair installation of Windows XP, you should have both
your Windows XP CD and your product key available.

To perform a repair installation of Windows XP

1. Insert your Windows XP CD into your computer.

2. Restart your computer. If prompted, press a key to start from the CD-ROM.

3. When the Welcome to Setup page appears, press ENTER on your keyboard.

4. On the Windows XP Licensing Agreement page, read the licensing agreement.
Press the PAGE DOWN key to scroll to the bottom of the agreement. Then,
press F8.

5. When prompted, press R to have Windows XP attempt to repair Windows by
reinstalling important Windows components.

The repair and reinstallation process might take more than an hour.
Eventually, Setup prompts you to answer questions just as if you were
installing Windows XP for the first time. For detailed instructions, read
"Install Windows XP" at...
http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx"
</quote>

Also, here are a number of websites that contain detailed step-by-step
instructions for
undertaking a Repair install. Let me assure you that it's not a difficult
process and not terribly time-consuming. As I've indicated, it's roughly
similar to making a fresh install of the XP OS. There's really not too much
to it.
http://www.michaelstevenstech.com/XPrepairinstall.htm#RI
http://www.webtree.ca/windowsxp/repair_xp.htm
http://www.geekstogo.com/forum/index.php?showtopic=138
http://www.windowsreinstall.com/winxppro/installxpcdrepair/indexfullpage.htm
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Assuming the Repair install is successful, you should use your A-V program
to immediately check out your PC for any virus infestation. Also, you will
need to download/install *all* the MS critical updates since SP3. I'm
assuming that if you undertake this Repair install of the XP OS, you will be
doing so with a "slipstreamed" XP installation CD that contains SP3. On the
other hand if you decide to undertake the Repair install with your current
XP/SP2 CD you'll later install SP3 after determining all went well with the
Repair install.

It's a near-certainty you will have to activate the system following the
motherboard/processor change and you should be easily able to do this
online.
Anna
 

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