BCM07-Setup failed...Primary Interop Assemblies

[Kristoff]

Attempting to install Business Contact Manager for Outlook 2007. Keep
getting the following error:

Setup failed to install the required component Microsoft Office 2007 Primary
Interop Assemblies. Business Contact Manager for Outlook 2007 cannot
continue. See C:\Users\xxxxxx\AppData\Local\Temp\MBSsetuptmpAB10.log for
more detail.

Not sure what to look for in this huge log, however, the last few lines are
as follows:

MSI (s) (E4:28) [09:40:45:186]: Windows Installer reconfigured the product.
Product Name: Microsoft Office 2007 Primary Interop Assemblies. Product
Version: 12.0.4518.1014. Product Language: 0. Reconfiguration success or
error status: 1603.

MSI (s) (E4:28) [09:40:45:190]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (E4:28) [09:40:45:191]: MainEngineThread is returning 1603
MSI (s) (E4:54) [09:40:45:191]: RESTART MANAGER: Session closed.
MSI (s) (E4:54) [09:40:45:191]: No System Restore sequence number for this
installation.
=== Logging stopped: 9/8/2008 9:40:45 ===
MSI (s) (E4:54) [09:40:45:194]: User policy value 'DisableRollback' is 0
MSI (s) (E4:54) [09:40:45:195]: Machine policy value 'DisableRollback' is 0
MSI (s) (E4:54) [09:40:45:195]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (E4:54) [09:40:45:195]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:54) [09:40:45:195]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:54) [09:40:45:196]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (E4:54) [09:40:45:196]: Restoring environment variables
MSI (c) (90:58) [09:40:45:197]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (90:58) [09:40:45:198]: MainEngineThread is returning 1603

Any ideas?

 

[Luther]

Attempting to install Business Contact Manager for Outlook 2007.  Keep
getting the following error:

Setup failed to install the required component Microsoft Office 2007 Primary
Interop Assemblies.  Business Contact Manager for Outlook 2007 cannot
continue.  See C:\Users\xxxxxx\AppData\Local\Temp\MBSsetuptmpAB10.log for
more detail.

Not sure what to look for in this huge log, however, the last few lines are
as follows:

MSI (s) (E4:28) [09:40:45:186]: Windows Installer reconfigured the product.
Product Name: Microsoft Office 2007 Primary Interop Assemblies. Product
Version: 12.0.4518.1014. Product Language: 0. Reconfiguration success or
error status: 1603.

MSI (s) (E4:28) [09:40:45:190]: Cleaning up uninstalled install packages,if
any exist
MSI (s) (E4:28) [09:40:45:191]: MainEngineThread is returning 1603
MSI (s) (E4:54) [09:40:45:191]: RESTART MANAGER: Session closed.
MSI (s) (E4:54) [09:40:45:191]: No System Restore sequence number for this
installation.
=== Logging stopped: 9/8/2008  9:40:45 ===
MSI (s) (E4:54) [09:40:45:194]: User policy value 'DisableRollback' is 0
MSI (s) (E4:54) [09:40:45:195]: Machine policy value 'DisableRollback' is0
MSI (s) (E4:54) [09:40:45:195]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (E4:54) [09:40:45:195]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Roll­back\Scripts 3: 2
MSI (s) (E4:54) [09:40:45:195]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Roll­back\Scripts 3: 2
MSI (s) (E4:54) [09:40:45:196]: Decrementing counter to disable shutdown.If
counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (E4:54) [09:40:45:196]: Restoring environment variables
MSI (c) (90:58) [09:40:45:197]: Decrementing counter to disable shutdown.If
counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (90:58) [09:40:45:198]: MainEngineThread is returning 1603

Any ideas?

Look for "error" in that log file and see if it turns up anything.

 

[Kristoff]

Thanks Luther. I believe I have finally gotten it to work, however, I will
go through the log as time permits to see if anything stands out for future
reference.

After numerous issues with trying to install BCM07 with SQL Express 2005, I
totally removed/wiped out everything, installed SQL Express 2008, then
re-installed BCM07 without error. Had a few issues post-install which
ultimately resulted in my having to create a new E-Mail profile and import
everything from my old .pst file, but now it appears to be running.

 

[John Huang [MSFT]]

Kristoff,

If you ever find anything useful, please do let us know. I can forward your
input to our developer, and see what we can do to prevent this in the future.

Thanks,
John Huang [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[luckybiggs]

Outlook 2007 BCM Fail

I'm also having a problem installing Business contact Manager.

My PC:
Vista Home Premium SP1
HP Pavilion DV9000 Notebook
2.1ghz
3.75GB Ram
64 Bit OS
AVG Antivirus
MS Installer 4.5
SQL Server Express 2008
Office 2007 Enterprise

Enterprise came with Outlook, I am trying to add the business contact manager. I keep getting a "windows installer service" could not be accessed error.

I have uninstalled Outlook 2007 and reinstalled w/BCM. The Outlook part installs fine but fails when it gets to the BCM install.Any help would be greatly appreciated.


Here is my log file.

Microsoft SQL Server 2005 9.00.3042.00
==============================
OS Version : Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Time : Thu Sep 11 13:58:03 2008

CAMPAGNOLO : Failed to find the ASP.Net Version Registration with Microsoft Internet Information Services (IIS).
Machine : CAMPAGNOLO
Product : Microsoft SQL Server Setup Support Files (English)
Product Version : 9.00.3042.00
Install : Successful
Log File : C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_SQLSupport_1.log
--------------------------------------------------------------------------------
Machine : CAMPAGNOLO
Product : SQL Native Client
Error : The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
--------------------------------------------------------------------------------
Machine : CAMPAGNOLO
Product : Microsoft SQL Server Native Client
Product Version : 9.00.3042.00
Install : Failed
Log File : C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_SQLNCLI_1.log
Last Action : IsPendingRebootKey
Error String : The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Error Number : 1719
--------------------------------------------------------------------------------
Machine : CAMPAGNOLO
Product : SQL VSS Writer
Error : The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
--------------------------------------------------------------------------------
Machine : CAMPAGNOLO
Product : Microsoft SQL Server VSS Writer
Product Version : 9.00.3042.00
Install : Failed
Log File : C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_SqlWriter_1.log
Last Action : IsPendingRebootKey
Error String : The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Error Number : 1719
--------------------------------------------------------------------------------
Machine : CAMPAGNOLO
Product : MSXML6
Error : The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
--------------------------------------------------------------------------------
Machine : CAMPAGNOLO
Product : MSXML 6.0 Parser
Product Version : 6.10.1129.0
Install : Failed
Log File : C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_MSXML6_1.log
Last Action : SkipInstallCA
Error String : The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Error Number : 1719
--------------------------------------------------------------------------------

SQL Server Setup failed. For more information, review the Setup log file in %ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt.


Time : Thu Sep 11 13:58:14 2008


List of log files:
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_Core(Local).log
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_SQLSupport_1.log
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_SQLNCLI_1.log
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_SqlWriter_1.log
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_MSXML6_1.log
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_Datastore.xml
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_.NET Framework 2.0.log
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_Support.log
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_Core.log
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt
C:\Program Files (x86)\Microsoft SQL Server\90\Setup Bootstrap\LOG\Files\SQLSetup0015_CAMPAGNOLO_SCC.log


Thanks in advance
Lucky

 

[Rob Duncan]

What a pain in the.

I read the log that was referred on the error message, and noted that it couldn't find the Primary Interop Assembly file.

When you initiate the install of BCM 2007, it makes a temp file under C:\, before you click next, go into that file and rename "piaredist" to "o2007pia".

Then the BCM will load.

Attempting to install Business Contact Manager for Outlook 2007. Keep
getting the following error:

Setup failed to install the required component Microsoft Office 2007 Primary
Interop Assemblies. Business Contact Manager for Outlook 2007 cannot
continue. See C:\Users\xxxxxx\AppData\Local\Temp\MBSsetuptmpAB10.log for
more detail.

Not sure what to look for in this huge log, however, the last few lines are
as follows:

MSI (s) (E4:28) [09:40:45:186]: Windows Installer reconfigured the product.
Product Name: Microsoft Office 2007 Primary Interop Assemblies. Product
Version: 12.0.4518.1014. Product Language: 0. Reconfiguration success or
error status: 1603.

MSI (s) (E4:28) [09:40:45:190]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (E4:28) [09:40:45:191]: MainEngineThread is returning 1603
MSI (s) (E4:54) [09:40:45:191]: RESTART MANAGER: Session closed.
MSI (s) (E4:54) [09:40:45:191]: No System Restore sequence number for this
installation.
=== Logging stopped: 9/8/2008 9:40:45 ===
MSI (s) (E4:54) [09:40:45:194]: User policy value 'DisableRollback' is 0
MSI (s) (E4:54) [09:40:45:195]: Machine policy value 'DisableRollback' is 0
MSI (s) (E4:54) [09:40:45:195]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (E4:54) [09:40:45:195]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:54) [09:40:45:195]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:54) [09:40:45:196]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (E4:54) [09:40:45:196]: Restoring environment variables
MSI (c) (90:58) [09:40:45:197]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (90:58) [09:40:45:198]: MainEngineThread is returning 1603

Any ideas?

On Tuesday, September 09, 2008 3:12 PM Kristof wrote:
Thanks Luther. I believe I have finally gotten it to work, however, I will
go through the log as time permits to see if anything stands out for future
reference.

After numerous issues with trying to install BCM07 with SQL Express 2005, I
totally removed/wiped out everything, installed SQL Express 2008, then
re-installed BCM07 without error. Had a few issues post-install which
ultimately resulted in my having to create a new E-Mail profile and import
everything from my old .pst file, but now it appears to be running.

On Thursday, September 11, 2008 2:03 AM JohnHuangMSF wrote:
Kristoff,

If you ever find anything useful, please do let us know. I can forward your
input to our developer, and see what we can do to prevent this in the future.

Thanks,
John Huang [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.



"Kristoff" wrote:

 

[Rob Duncan]

What a pain in the.

I read the log that was referred on the error message, and noted that it couldn't find the Primary Interop Assembly file.

When you initiate the install of BCM 2007, it makes a temp file under C:\, before you click next, go into that file and rename "piaredist" to "o2007pia".

Then the BCM will load.

Attempting to install Business Contact Manager for Outlook 2007. Keep
getting the following error:

Setup failed to install the required component Microsoft Office 2007 Primary
Interop Assemblies. Business Contact Manager for Outlook 2007 cannot
continue. See C:\Users\xxxxxx\AppData\Local\Temp\MBSsetuptmpAB10.log for
more detail.

Not sure what to look for in this huge log, however, the last few lines are
as follows:

MSI (s) (E4:28) [09:40:45:186]: Windows Installer reconfigured the product.
Product Name: Microsoft Office 2007 Primary Interop Assemblies. Product
Version: 12.0.4518.1014. Product Language: 0. Reconfiguration success or
error status: 1603.

MSI (s) (E4:28) [09:40:45:190]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (E4:28) [09:40:45:191]: MainEngineThread is returning 1603
MSI (s) (E4:54) [09:40:45:191]: RESTART MANAGER: Session closed.
MSI (s) (E4:54) [09:40:45:191]: No System Restore sequence number for this
installation.
=== Logging stopped: 9/8/2008 9:40:45 ===
MSI (s) (E4:54) [09:40:45:194]: User policy value 'DisableRollback' is 0
MSI (s) (E4:54) [09:40:45:195]: Machine policy value 'DisableRollback' is 0
MSI (s) (E4:54) [09:40:45:195]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (E4:54) [09:40:45:195]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:54) [09:40:45:195]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (E4:54) [09:40:45:196]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (E4:54) [09:40:45:196]: Restoring environment variables
MSI (c) (90:58) [09:40:45:197]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (90:58) [09:40:45:198]: MainEngineThread is returning 1603

Any ideas?

On Tuesday, September 09, 2008 3:12 PM Kristof wrote:
Thanks Luther. I believe I have finally gotten it to work, however, I will
go through the log as time permits to see if anything stands out for future
reference.

After numerous issues with trying to install BCM07 with SQL Express 2005, I
totally removed/wiped out everything, installed SQL Express 2008, then
re-installed BCM07 without error. Had a few issues post-install which
ultimately resulted in my having to create a new E-Mail profile and import
everything from my old .pst file, but now it appears to be running.

On Thursday, September 11, 2008 2:03 AM JohnHuangMSF wrote:
Kristoff,

If you ever find anything useful, please do let us know. I can forward your
input to our developer, and see what we can do to prevent this in the future.

Thanks,
John Huang [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.



"Kristoff" wrote: