cann't upgrade my office SME (Including outlook with BCM)

M

Moshe

I am trying to upgrade my office SME (Including outlook with BCM) from 2003
to 2007, it won't install BCM -
The steps performed:
1. I have first installed the trail version over the 2003 and
have it work without upgrading outlook to 2007 (remained 2003 with BCM)
Office 2007 worked fine.
2. Once I decided to have a full move, I have downloaded my Open
licensed install files and installed them over the version I had. Then I
removed outlook 2003 and installed Outlook 2007. The next step was to install
BCM.

the message I received:
"Setup failed to install Business Contact Manager for outlook 2007. See
c:/?../MBSsetuptmpe3A5.log for more details?

The following is the log file:
"?=== Verbose logging started: 13/01/2009 12:27:01 Build type: SHIP
UNICODE 3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (F4:3C) [12:27:01:390]: Resetting cached policy values MSI (c)
(F4:3C) [12:27:01:390]: Machine policy value 'Debug' is 0 MSI (c) (F4:3C)
[12:27:01:390]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: ********** MSI (c) (F4:3C) [12:27:01:390]:
Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (F4:3C) [12:27:01:390]: Grabbed execution mutex.
MSI (c) (F4:3C) [12:27:01:406]: Cloaking enabled.
MSI (c) (F4:3C) [12:27:01:406]: Attempting to enable all disabled priveleges
before calling Install on Server MSI (c) (F4:3C) [12:27:01:406]: Incrementing
counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:50)
[12:27:01:421]: Grabbed execution mutex.
MSI (s) (6C:D4) [12:27:01:421]: Resetting cached policy values MSI (s)
(6C:D4) [12:27:01:421]: Machine policy value 'Debug' is 0 MSI (s) (6C:D4)
[12:27:01:421]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: ********** MSI (s) (6C:D4) [12:27:01:421]:
Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:D4)
[12:27:01:437]: MainEngineThread is returning 1605 MSI (c) (F4:3C)
[12:27:01:437]: Decrementing counter to disable shutdown. If counter >= 0,
shutdown will be denied. Counter after decrement: -1 MSI (c) (F4:3C)
[12:27:01:437]: MainEngineThread is returning 1605
=== Verbose logging stopped: 13/01/2009 12:27:01 ===MSI (c) (34:24)"

I have repeated this attempt several times.

Whenever I?m trying to remove the BCM (uninstall) I receive the following
message:
?Setup failed to remove the following product: Business Contact Manager for
Outlook 2007?

The product that I have installed is:
SW_CD_Office_Small_Business_2007_W32_English_1_PA_BP_MLF_X12-19200.EXE

And the BCM version is:

SW_CD_NTRL_Business_Contact_Manager_2007_W32_English_X13-05848.EXE

I'm struggling with this issue for several weeks and it hurts my business.
Please help ASAP.
Thanks,
Moshe
 
L

Luther

I am trying to upgrade my office SME (Including outlook with BCM) from 2003
to 2007, it won't install BCM -
The steps performed:  
 1.           I have first installed the trail version over the 2003 and
have it work without upgrading outlook to 2007 (remained 2003 with BCM)
Office 2007 worked fine.  
 2.           Once I decided to have a full move, I have downloaded my Open
licensed install files and installed them over the version I had. Then I
removed outlook 2003 and installed Outlook 2007. The next step was to install
BCM.

the message I received:
"Setup failed to install Business Contact Manager for outlook 2007. See
c:/?../MBSsetuptmpe3A5.log for more details?

The following is the log file:
"?=== Verbose logging started: 13/01/2009  12:27:01  Build type: SHIP
UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (F4:3C) [12:27:01:390]: Resetting cached policy values MSI (c)
(F4:3C) [12:27:01:390]: Machine policy value 'Debug' is 0 MSI (c) (F4:3C)
[12:27:01:390]: ******* RunEngine:  
          ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}  
          ******* Action:  
          ******* CommandLine: ********** MSI (c) (F4:3C) [12:27:01:390]:
Client-side and UI is none or basic: Running entire install on the server..  
MSI (c) (F4:3C) [12:27:01:390]: Grabbed execution mutex.  
MSI (c) (F4:3C) [12:27:01:406]: Cloaking enabled.  
MSI (c) (F4:3C) [12:27:01:406]: Attempting to enable all disabled priveleges
before calling Install on Server MSI (c) (F4:3C) [12:27:01:406]: Incrementing
counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:50)
[12:27:01:421]: Grabbed execution mutex.  
MSI (s) (6C:D4) [12:27:01:421]: Resetting cached policy values MSI (s)
(6C:D4) [12:27:01:421]: Machine policy value 'Debug' is 0 MSI (s) (6C:D4)
[12:27:01:421]: ******* RunEngine:  
          ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}  
          ******* Action:  
          ******* CommandLine: ********** MSI (s) (6C:D4) [12:27:01:421]:
Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:D4)
[12:27:01:437]: MainEngineThread is returning 1605 MSI (c) (F4:3C)
[12:27:01:437]: Decrementing counter to disable shutdown. If counter >=0,
shutdown will be denied.  Counter after decrement: -1 MSI (c) (F4:3C)
[12:27:01:437]: MainEngineThread is returning 1605  
=== Verbose logging stopped: 13/01/2009  12:27:01 ===MSI (c) (34:24)"

I have repeated this attempt several times.  

Whenever I?m trying to remove the BCM (uninstall) I receive the following
message:  
?Setup failed to remove the following product: Business Contact Manager for
Outlook 2007?  

The product that I have installed is:  
SW_CD_Office_Small_Business_2007_W32_English_1_PA_BP_MLF_X12-19200.EXE  

And the BCM version is:  

SW_CD_NTRL_Business_Contact_Manager_2007_W32_English_X13-05848.EXE  

I'm struggling with this issue for several weeks and it hurts my business..  
Please help ASAP.  
Thanks,
Moshe  
Click to expand...

Looks like BCM is half installed. I would remove it entirely from your
system and then try reinstalling it.
http://beyng.blogspot.com/2008/08/how-to-manually-uninstall-packages.html
 
M

Moshe

Hi Luther,
Thank you for your tip. I did as you have recommended as well as the "manual
removing BCM files" and has the same message.
Any other direction I can try?
Thansk,
Moshe

Luther said:
I am trying to upgrade my office SME (Including outlook with BCM) from 2003
to 2007, it won't install BCM -
The steps performed:
1. I have first installed the trail version over the 2003 and
have it work without upgrading outlook to 2007 (remained 2003 with BCM)
Office 2007 worked fine.
2. Once I decided to have a full move, I have downloaded my Open
licensed install files and installed them over the version I had. Then I
removed outlook 2003 and installed Outlook 2007. The next step was to install
BCM.

the message I received:
"Setup failed to install Business Contact Manager for outlook 2007. See
c:/?../MBSsetuptmpe3A5.log for more details?

The following is the log file:
"?=== Verbose logging started: 13/01/2009 12:27:01 Build type: SHIP
UNICODE 3.01.4001.5512 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (F4:3C) [12:27:01:390]: Resetting cached policy values MSI (c)
(F4:3C) [12:27:01:390]: Machine policy value 'Debug' is 0 MSI (c) (F4:3C)
[12:27:01:390]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: ********** MSI (c) (F4:3C) [12:27:01:390]:
Client-side and UI is none or basic: Running entire install on the server..
MSI (c) (F4:3C) [12:27:01:390]: Grabbed execution mutex.
MSI (c) (F4:3C) [12:27:01:406]: Cloaking enabled.
MSI (c) (F4:3C) [12:27:01:406]: Attempting to enable all disabled priveleges
before calling Install on Server MSI (c) (F4:3C) [12:27:01:406]: Incrementing
counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:50)
[12:27:01:421]: Grabbed execution mutex.
MSI (s) (6C:D4) [12:27:01:421]: Resetting cached policy values MSI (s)
(6C:D4) [12:27:01:421]: Machine policy value 'Debug' is 0 MSI (s) (6C:D4)
[12:27:01:421]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: ********** MSI (s) (6C:D4) [12:27:01:421]:
Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:D4)
[12:27:01:437]: MainEngineThread is returning 1605 MSI (c) (F4:3C)
[12:27:01:437]: Decrementing counter to disable shutdown. If counter >= 0,
shutdown will be denied. Counter after decrement: -1 MSI (c) (F4:3C)
[12:27:01:437]: MainEngineThread is returning 1605
=== Verbose logging stopped: 13/01/2009 12:27:01 ===MSI (c) (34:24)"

I have repeated this attempt several times.

Whenever I?m trying to remove the BCM (uninstall) I receive the following
message:
?Setup failed to remove the following product: Business Contact Manager for
Outlook 2007?

The product that I have installed is:
SW_CD_Office_Small_Business_2007_W32_English_1_PA_BP_MLF_X12-19200.EXE

And the BCM version is:

SW_CD_NTRL_Business_Contact_Manager_2007_W32_English_X13-05848.EXE

I'm struggling with this issue for several weeks and it hurts my business..
Please help ASAP.
Thanks,
Moshe
Click to expand...

Looks like BCM is half installed. I would remove it entirely from your
system and then try reinstalling it.
http://beyng.blogspot.com/2008/08/how-to-manually-uninstall-packages.html
Click to expand...
 
L

Luther

Hi Luther,
Thank you for your tip. I did as you have recommended as well as the "manual
removing BCM files" and has the same message.
Any other direction I can try?
Thansk,
Moshe



Luther said:
I am trying to upgrade my office SME (Including outlook with BCM) from 2003
to 2007, it won't install BCM -
The steps performed:  
 1.           I have first installed the trail version over the 2003 and
have it work without upgrading outlook to 2007 (remained 2003 with BCM)
Office 2007 worked fine.  
 2.           Once I decided to have a full move, I have downloaded my Open
licensed install files and installed them over the version I had. Then I
removed outlook 2003 and installed Outlook 2007. The next step was toinstall
BCM.
the message I received:
"Setup failed to install Business Contact Manager for outlook 2007. See
c:/?../MBSsetuptmpe3A5.log for more details?
The following is the log file:
"?=== Verbose logging started: 13/01/2009  12:27:01  Build type: SHIP
UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (F4:3C) [12:27:01:390]: Resetting cached policy values MSI (c)
(F4:3C) [12:27:01:390]: Machine policy value 'Debug' is 0 MSI (c) (F4:3C)
[12:27:01:390]: ******* RunEngine:  
          ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}  
          ******* Action:  
          ******* CommandLine: ********** MSI (c) (F4:3C) [12:27:01:390]:
Client-side and UI is none or basic: Running entire install on the server..  
MSI (c) (F4:3C) [12:27:01:390]: Grabbed execution mutex.  
MSI (c) (F4:3C) [12:27:01:406]: Cloaking enabled.  
MSI (c) (F4:3C) [12:27:01:406]: Attempting to enable all disabled priveleges
before calling Install on Server MSI (c) (F4:3C) [12:27:01:406]: Incrementing
counter to disable shutdown. Counter after increment: 0 MSI (s) (6C:50)
[12:27:01:421]: Grabbed execution mutex.  
MSI (s) (6C:D4) [12:27:01:421]: Resetting cached policy values MSI (s)
(6C:D4) [12:27:01:421]: Machine policy value 'Debug' is 0 MSI (s) (6C:D4)
[12:27:01:421]: ******* RunEngine:  
          ******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}  
          ******* Action:  
          ******* CommandLine: ********** MSI (s) (6C:D4) [12:27:01:421]:
Machine policy value 'DisableUserInstalls' is 0 MSI (s) (6C:D4)
[12:27:01:437]: MainEngineThread is returning 1605 MSI (c) (F4:3C)
[12:27:01:437]: Decrementing counter to disable shutdown. If counter >= 0,
shutdown will be denied.  Counter after decrement: -1 MSI (c) (F4:3C)
[12:27:01:437]: MainEngineThread is returning 1605  
=== Verbose logging stopped: 13/01/2009  12:27:01 ===MSI (c) (34:24)"
I have repeated this attempt several times.  
Whenever I?m trying to remove the BCM (uninstall) I receive the following
message:  
?Setup failed to remove the following product: Business Contact Manager for
Outlook 2007?  
The product that I have installed is:  
SW_CD_Office_Small_Business_2007_W32_English_1_PA_BP_MLF_X12-19200.EXE  
And the BCM version is:  
SW_CD_NTRL_Business_Contact_Manager_2007_W32_English_X13-05848.EXE  
I'm struggling with this issue for several weeks and it hurts my business..  
Please help ASAP.  
Thanks,
Moshe  
Click to expand...
Click to expand...
Looks like BCM is half installed. I would remove it entirely from your
system and then try reinstalling it.
http://beyng.blogspot.com/2008/08/how-to-manually-uninstall-packages....- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

Do you just get the same message but with different log, or do you get
the same log contents?
I.e.: you still get this line in the log:
MainEngineThread is returning 1605 MSI
 

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