BCM install problem on Win7


D

David

windows 7 64bit

I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.
When i ran the setup agin it tried to install BCM but fails. error: Setup
failed to install business contact manager for outlook 2007. a log file was
created and gives the file location.
The log file text is at the bottom if you want to take a look at it. So i
uninstall outlook, sql server 2005 express and all related. install Sql
express 2005 and verified that it is up and running, then install outlook
with bcm again. same exact result.

Tried again with Sql Express 2008 and sp1 but same results

it does create the MSSMLBIZ server and database but that's it.

David





=== Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE
5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled privileges
before calling Install on Server
MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package
transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0
MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is 0
MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
=== Verbose logging stopped: 4/8/2010 10:05:41 ===
 
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R

Raul Thomas

Hello David

Can you share a copy of the MSSsetup.log from the %temp% folder ?

Also can I get you to delete the “Business solutions Ecrm†entries at the
following two locations…

Hkey_Local_Machine \ Software \ WOW6432Node \ Microsoft

Hkey_Current_User \ Software \ WOW6432Node \ Microsoft

and re-run the setup
--
Regards

Rahul Thomas

MSFT

David said:
windows 7 64bit

I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.
When i ran the setup agin it tried to install BCM but fails. error: Setup
failed to install business contact manager for outlook 2007. a log file
was
created and gives the file location.
The log file text is at the bottom if you want to take a look at it. So i
uninstall outlook, sql server 2005 express and all related. install Sql
express 2005 and verified that it is up and running, then install outlook
with bcm again. same exact result.

Tried again with Sql Express 2008 and sp1 but same results

it does create the MSSMLBIZ server and database but that's it.

David





=== Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE
5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
Running
entire install on the server.
MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
privileges
before calling Install on Server
MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package
transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0
MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is
0
MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
3: 2
MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown.
If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown.
If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
=== Verbose logging stopped: 4/8/2010 10:05:41 ===
 
M

Michael Shear

I've hadthe same problems installing BCM for Office 2007 on Windows 7. I need
more concrete steps on what to do from here.
Uninstall Office? Outlook? All SQL 2005 programs? Remove registry keys?
Which ones?

I need step by steps not piecemeal information!!!

Michael S

Raul Thomas said:
Hello David

Can you share a copy of the MSSsetup.log from the %temp% folder ?

Also can I get you to delete the “Business solutions Ecrm†entries at the
following two locations…

Hkey_Local_Machine \ Software \ WOW6432Node \ Microsoft

Hkey_Current_User \ Software \ WOW6432Node \ Microsoft

and re-run the setup
--
Regards

Rahul Thomas

MSFT

David said:
windows 7 64bit

I purchased outlook 2007 with BCM and outlook installed fine, but not BCM.
When i ran the setup agin it tried to install BCM but fails. error: Setup
failed to install business contact manager for outlook 2007. a log file
was
created and gives the file location.
The log file text is at the bottom if you want to take a look at it. So i
uninstall outlook, sql server 2005 express and all related. install Sql
express 2005 and verified that it is up and running, then install outlook
with bcm again. same exact result.

Tried again with Sql Express 2008 and sp1 but same results

it does create the MSSMLBIZ server and database but that's it.

David





=== Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP UNICODE
5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
Running
entire install on the server.
MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
privileges
before calling Install on Server
MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (04:20) [10:05:41:216]: Running installation inside multi-package
transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (s) (04:68) [10:05:41:221]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is 0
MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback' is
0
MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
3: 2
MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable shutdown.
If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable shutdown.
If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
=== Verbose logging stopped: 4/8/2010 10:05:41 ===
 
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Advertisements

R

Raul Thomas

Hi Michael

I guess you need to be more description of the error :) , only than can
someone help you

If the installation is failing , is it failing on the Business contact
manager or the SQL part ?

What version of windows are we trying to install the application on 32 or 64
?
--
Regards

Rahul Thomas

MSFT

Michael Shear said:
I've hadthe same problems installing BCM for Office 2007 on Windows 7. I
need
more concrete steps on what to do from here.
Uninstall Office? Outlook? All SQL 2005 programs? Remove registry keys?
Which ones?

I need step by steps not piecemeal information!!!

Michael S

Raul Thomas said:
Hello David

Can you share a copy of the MSSsetup.log from the %temp% folder ?

Also can I get you to delete the “Business solutions Ecrm†entries at the
following two locations…

Hkey_Local_Machine \ Software \ WOW6432Node \ Microsoft

Hkey_Current_User \ Software \ WOW6432Node \ Microsoft

and re-run the setup
--
Regards

Rahul Thomas

MSFT

David said:
windows 7 64bit

I purchased outlook 2007 with BCM and outlook installed fine, but not
BCM.
When i ran the setup agin it tried to install BCM but fails. error:
Setup
failed to install business contact manager for outlook 2007. a log
file
was
created and gives the file location.
The log file text is at the bottom if you want to take a look at it.
So i
uninstall outlook, sql server 2005 express and all related. install
Sql
express 2005 and verified that it is up and running, then install
outlook
with bcm again. same exact result.

Tried again with Sql Express 2008 and sp1 but same results

it does create the MSSMLBIZ server and database but that's it.

David





=== Verbose logging started: 4/8/2010 10:05:40 Build type: SHIP
UNICODE
5.00.7600.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (7C:00) [10:05:40:989]: Resetting cached policy values
MSI (c) (7C:00) [10:05:40:989]: Machine policy value 'Debug' is 0
MSI (c) (7C:00) [10:05:40:989]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (c) (7C:00) [10:05:40:994]: Client-side and UI is none or basic:
Running
entire install on the server.
MSI (c) (7C:00) [10:05:40:994]: Grabbed execution mutex.
MSI (c) (7C:00) [10:05:41:033]: Cloaking enabled.
MSI (c) (7C:00) [10:05:41:033]: Attempting to enable all disabled
privileges
before calling Install on Server
MSI (c) (7C:00) [10:05:41:058]: Incrementing counter to disable
shutdown.
Counter after increment: 0
MSI (s) (04:20) [10:05:41:216]: Running installation inside
multi-package
transaction {B32C4059-6E7A-41EF-AD20-56DF1872B923}
MSI (s) (04:20) [10:05:41:216]: Grabbed execution mutex.
MSI (s) (04:68) [10:05:41:221]: Resetting cached policy values
MSI (s) (04:68) [10:05:41:221]: Machine policy value 'Debug' is 0
MSI (s) (04:68) [10:05:41:221]: ******* RunEngine:
******* Product: {B32C4059-6E7A-41EF-AD20-56DF1872B923}
******* Action:
******* CommandLine: **********
MSI (s) (04:68) [10:05:41:221]: Machine policy value
'DisableUserInstalls'
is 0
MSI (s) (04:68) [10:05:41:222]: MainEngineThread is returning 1605
MSI (s) (04:20) [10:05:41:223]: User policy value 'DisableRollback' is
0
MSI (s) (04:20) [10:05:41:224]: Machine policy value 'DisableRollback'
is
0
MSI (s) (04:20) [10:05:41:224]: Incrementing counter to disable
shutdown.
Counter after increment: 0
MSI (s) (04:20) [10:05:41:224]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
3: 2
MSI (s) (04:20) [10:05:41:225]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress
3: 2
MSI (s) (04:20) [10:05:41:225]: Decrementing counter to disable
shutdown.
If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (04:20) [10:05:41:226]: Restoring environment variables
MSI (c) (7C:00) [10:05:41:229]: Decrementing counter to disable
shutdown.
If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (7C:00) [10:05:41:231]: MainEngineThread is returning 1605
=== Verbose logging stopped: 4/8/2010 10:05:41 ===
 

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