Business Contact Manager for Outlook 2007 install fails


D

Don Anderson

One of my users who has Office 2007 asked me to install Business Contact
Manager for Outlook 2007. I got the install files from our company's MOLP rep
and ran the install. It asked me to install two Hotfixes for .NET, which I
did, then proceeded with the BCM 2007 install. At the very end it said
installation failed and pointed me to the log file.

I've pasted the last section of the log file below. Note that it says
installation failed but I can't see any reason why.

Thanks,
Don Anderson

Property(S): VersionDatabase = 200
Property(S): CURRENTMEDIAVOLUMELABEL = CORSAIR
Property(S): CLIENTPROCESSID = 2584
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = E:\FHCRC\Microsoft\Business Contact Manager
for Outlook 2007\Install files
Property(S): BOOTSTRAPPED = 1
Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {A8529450-48A4-4346-92F8-8A9634381267}
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = E:\FHCRC\Microsoft\Business Contact Manager for
Outlook 2007\Install files\
Property(S): SourcedirProduct = {B32C4059-6E7A-41EF-AD20-56DF1872B923}
Property(S): ProductToBeRegistered = 1
MSI (s) (60:A0) [10:35:39:524]: Note: 1: 1708
MSI (s) (60:A0) [10:35:39:524]: Product: Business Contact Manager for
Outlook 2007 -- Installation operation failed.

MSI (s) (60:A0) [10:35:39:524]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (60:A0) [10:35:39:524]: MainEngineThread is returning 1603
MSI (s) (60:64) [10:35:39:633]: Destroying RemoteAPI object.
MSI (s) (60:44) [10:35:39:633]: Custom Action Manager thread ending.
=== Logging stopped: 1/28/2009 10:35:39 ===
MSI (c) (18:B8) [10:35:39:633]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (18:B8) [10:35:39:633]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/28/2009 10:35:39 ===
 
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L

Luther

One of my users who has Office 2007 asked me to install Business Contact
Manager for Outlook 2007. I got the install files from our company's MOLPrep
and ran the install. It asked me to install two Hotfixes for .NET, which I
did, then proceeded with the BCM 2007 install. At the very end it said
installation failed and pointed me to the log file.

I've pasted the last section of the log file below. Note that it says
installation failed but I can't see any reason why.

Thanks,
Don Anderson

Property(S): VersionDatabase = 200
Property(S): CURRENTMEDIAVOLUMELABEL = CORSAIR
Property(S): CLIENTPROCESSID = 2584
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = E:\FHCRC\Microsoft\Business Contact Manager
for Outlook 2007\Install files
Property(S): BOOTSTRAPPED = 1
Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {A8529450-48A4-4346-92F8-8A9634381267}
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = E:\FHCRC\Microsoft\Business Contact Manager for
Outlook 2007\Install files\
Property(S): SourcedirProduct = {B32C4059-6E7A-41EF-AD20-56DF1872B923}
Property(S): ProductToBeRegistered = 1
MSI (s) (60:A0) [10:35:39:524]: Note: 1: 1708
MSI (s) (60:A0) [10:35:39:524]: Product: Business Contact Manager for
Outlook 2007 -- Installation operation failed.

MSI (s) (60:A0) [10:35:39:524]: Cleaning up uninstalled install packages,if
any exist
MSI (s) (60:A0) [10:35:39:524]: MainEngineThread is returning 1603
MSI (s) (60:64) [10:35:39:633]: Destroying RemoteAPI object.
MSI (s) (60:44) [10:35:39:633]: Custom Action Manager thread ending.
=== Logging stopped: 1/28/2009  10:35:39 ===
MSI (c) (18:B8) [10:35:39:633]: Decrementing counter to disable shutdown.If
counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (18:B8) [10:35:39:633]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/28/2009  10:35:39 ===
The actual error should be at about the midpoint of the log file (try
searching for "error") because the installer will rollback everything
its done up to the point when it ran into the error.
 
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D

Don Anderson

Ok, I found an error which says:

"Error 1308.Source file not found: E:Microsoft\Business Contact Manager for
Outlook 2007\Install files\program files\Microsoft Small Business\Business
Contact
Manager\en-US\Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ImportExportUI.resources.dll. Verify that the file exists and that you can access it."

E: is the thumb drive with the install files. I did a search for
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ImportExportUI.resources.dll
and it wasn't there. The closest file is
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ImportExportUI.dll (without
".resources.").

I can't imagine that our MOLP rep didn't download everything because the
file is pretty deep in the file structure. You would think if he got that
structure he would have gotten that file. I wonder if the version he got is
different from the version of Office.

The version of Office 2007 that is installed is Enterprise.

Thanks,
Don

Luther said:
One of my users who has Office 2007 asked me to install Business Contact
Manager for Outlook 2007. I got the install files from our company's MOLP rep
and ran the install. It asked me to install two Hotfixes for .NET, which I
did, then proceeded with the BCM 2007 install. At the very end it said
installation failed and pointed me to the log file.

I've pasted the last section of the log file below. Note that it says
installation failed but I can't see any reason why.

Thanks,
Don Anderson

Property(S): VersionDatabase = 200
Property(S): CURRENTMEDIAVOLUMELABEL = CORSAIR
Property(S): CLIENTPROCESSID = 2584
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = E:\FHCRC\Microsoft\Business Contact Manager
for Outlook 2007\Install files
Property(S): BOOTSTRAPPED = 1
Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {A8529450-48A4-4346-92F8-8A9634381267}
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = E:\FHCRC\Microsoft\Business Contact Manager for
Outlook 2007\Install files\
Property(S): SourcedirProduct = {B32C4059-6E7A-41EF-AD20-56DF1872B923}
Property(S): ProductToBeRegistered = 1
MSI (s) (60:A0) [10:35:39:524]: Note: 1: 1708
MSI (s) (60:A0) [10:35:39:524]: Product: Business Contact Manager for
Outlook 2007 -- Installation operation failed.

MSI (s) (60:A0) [10:35:39:524]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (60:A0) [10:35:39:524]: MainEngineThread is returning 1603
MSI (s) (60:64) [10:35:39:633]: Destroying RemoteAPI object.
MSI (s) (60:44) [10:35:39:633]: Custom Action Manager thread ending.
=== Logging stopped: 1/28/2009 10:35:39 ===
MSI (c) (18:B8) [10:35:39:633]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (18:B8) [10:35:39:633]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/28/2009 10:35:39 ===
The actual error should be at about the midpoint of the log file (try
searching for "error") because the installer will rollback everything
its done up to the point when it ran into the error.
 

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