BCM not visible after reinstall

[Terri]

I had previously installed the BCM Beta. I removed it as
it was way too buggy. I have just installed the BCM CD
that I received at the Office 2003 launch. However, when
I open Outlook, nothing about BCM is visible (no menu
options, folders, etc...). It is as if it is not
installed (although outside of Outlook - I have confirmed
that the install occurred). It is as if BCM (or Outlook)
still knows about the former install so it is not
prompting me to establish the BCM database. Any
suggestions?

 

[Sue Mosher [MVP]]

Business Contact Manager is new enough that we don't have a lot of solid troubleshooting information yet. But here's what we do know:

-- BCM will disable itself if the profile contains an Exchange account. This behavior is by design.

-- If you don't see the Business Tools menu, BCM probably failed to load when Outlook started. Run Regedit and go to the HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions..eCRM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something other than 3, make a backup of the registry, edit LoadBehavior to set it to 3, then restart Outlook.

-- If you get errors during setup, if BCM does not load even after you edit the LoadBehavior registry value, or if the database does not load, you should initiate a support incident with Microsoft at http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit.You will need a .Net Passport, but there should be no charge for filing the request for help.

--
Sue Mosher, Outlook MVP
Outlook and Exchange solutions at http://www.slipstick.com
Author of
Microsoft Outlook Programming: Jumpstart
for Administrators, Power Users, and Developers