BCM "could not complete your last action..."

J

Jim

I posted on 3/1 and was told to enable logging. I didn't understand and
enabled Outlook logging. This time I enabled BCM logging. Below is my
original post and at the bottom is the section of the log that may relate
this problem. I can't see anything wrong but hopefully someone can.

I've uninstalled BCM and reinstalled and no improvement.

For some reason Help / About BCM disappears when this problem occurs. That
is probably why I only enabled Outlook logging the first time; I couldn't
see About BCM.

The interesting part is that I do nothing with BCM to create this problem.
All I have to do is go from Mail to Contacts and back again and the problem
occurs with every folder selection. Driving me NUTS!

3/1/08 Post:

I'm having an annoying but intermittant error message popup in Outlook 2007
with
the following message:

"Business Contact Manager for Outlook could not complete your last action or
actions. Please try again."

I've searched the Web and this group but the few solutions available don't
work.

If I reboot Outlook then the problem goes away for a while. Clicking on a
folder in Contacts starts the problem and after that clicking on any folder
in Outlook launches the popup. This install is months old and the problem
is new.

I have installed a few other programs but nothing odd. All normal business
programs and utilities. I recently updated Office Accounting but there was
no immediate problem after that.

I can access my contacts in BCM and everything I've tried works well. The
database is at least working.

Outlook 2007 with latest updates
Office Accounting 2008 installed but not connected to BCM.
XP SP3 with latest updates

Help is deeply appreciated!

- jim
Santa Clara, CA


[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
MSLogon::CompareEntryIDs:Return: 0x038f9908, 0x00000000
[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
IMSLogon::CompareEntryIDs:Enter: 0x038f9908
[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
MSLogon::CompareEntryIDs:Return: 0x038f9908, 0x00000000
[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
IMsgStore::CompareEntryIDs:Enter: 0x038a7fb8
[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
MsgStore::CompareEntryIDs:Return: 0x038a7fb8, 0x00000000
[V] [12:39:56.8437500]Iris.Mapi.MessageStore: IMAPITable::Abort:Enter:
0x104b0688
[V] [12:39:56.8437500]Iris.Mapi.MessageStore: MAPITable::Abort:Return:
0x104b0688, 0x00000000
[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
IMAPIProp::GetIDsFromNames:Enter: 0x038a7fb8
[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
MAPIProp::GetIDsFromNames:Return: 0x038a7fb8, 0x00000000
[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
IMAPIProp::GetIDsFromNames:Enter: 0x038a7fb8
[V] [12:39:56.8437500]Iris.Mapi.MessageStore:
MAPIProp::GetIDsFromNames:Return: 0x038a7fb8, 0x00000000
[V] [12:39:56.8593750]Iris.Mapi.MessageStore:
IMsgStore::CompareEntryIDs:Enter: 0x038a7fb8
[V] [12:39:56.8593750]Iris.Mapi.MessageStore:
MsgStore::CompareEntryIDs:Return: 0x038a7fb8, 0x00000000
[V] [12:39:56.8593750]Iris.Mapi.MessageStore: IMAPITable::Abort:Enter:
0x104b0688
[V] [12:39:56.8593750]Iris.Mapi.MessageStore: MAPITable::Abort:Return:
0x104b0688, 0x00000000
[V] [12:39:56.8593750]Iris.Mapi.MessageStore: IMAPITable::Unadvise:Enter:
0x104b0688
[V] [12:39:56.8593750]Iris.Mapi.MessageStore: MAPITable::Unadvise:Return:
0x104b0688, 0x00000000
[V] [12:39:56.9531250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:39:56.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:39:57.0312500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
ExplorerWrapper:HandleFolderSwitch: Enter
[E] [12:39:57.0468750]BCMRes: Exception from HRESULT: 0x800A01A8
[E] [12:39:57.0468750]BCMRes: at
Microsoft.Office.Core.CommandBarControl.set_Visible(Boolean pvarfVisible)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.MenuUndoRedo.HideOutlookMenu(Int32
menuItemId)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerMenubar.StandardMenus()
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerWrapper.SetMenuState(Boolean
IsBCMStoreChange)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerWrapper.HandleFolderSwitch(Boolean
IsBCMStoreChange)
[V] [12:39:57.0468750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
ExplorerWrapper:HandleFolderSwitch: Exit
[V] [12:39:57.2343750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:39:57.2343750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:39:57.3906250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:39:57.3906250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:39:58.4375000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:39:58.4375000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:39:59.0156250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:39:59.0156250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:39:59.2656250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:39:59.2656250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:39:59.3906250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:39:59.3906250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:39:59.4843750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
ExplorerWrapper:HandleFolderSwitch: Enter
[E] [12:39:59.4843750]BCMRes: Object reference not set to an instance of an
object.
[E] [12:39:59.4843750]BCMRes: at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CommandBarButtonWrapper.set_Visible(Boolean
value)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.SingleMenuItemContainer.SetCommand(OlItemType
itemType, CommandBarControls controls, Boolean visible)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerMenubar.ExplorerActionsMenu(MAPIFolder
currentFolder, Boolean shortCut)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerWrapper.SetMenuState(Boolean
IsBCMStoreChange)
at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.ExplorerWrapper.HandleFolderSwitch(Boolean
IsBCMStoreChange)
[V] [12:40:02.7500000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
ExplorerWrapper:HandleFolderSwitch: Exit
[V] [12:40:02.7812500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:40:02.7812500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:40:03.0937500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:40:03.0937500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
[V] [12:40:03.8437500]Iris.Mapi.MessageStore: IMAPITable::GetRowCount:Enter:
0x104a4a08
[V] [12:40:03.8593750]Iris.Mapi.MessageStore: MAPITable::GetRowCount:Return:
0x104a4a08, 0x00000000
[V] [12:40:04.3125000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter
[V] [12:40:04.3125000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:RepublishingMenus
 
L

Luther

Posted updated message on 3/12/08.  This thread is too old to get attention.
Click to expand...

It's a bug in the code:
[E] [12:39:59.4843750]BCMRes: Object reference not set to an instance
of an
object.
[E] [12:39:59.4843750]BCMRes: at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CommandBarButtonWrapp­
er.set_Visible(Boolean
value)

You could try removing toolbars. That may prevent this code from
getting called.
 
N

Nick

I am having this same problem.
I think the problem is different versions of outlook and BCM.
In any case, I am so pissed.

Luther said:
Posted updated message on 3/12/08. This thread is too old to get attention.
Click to expand...

It's a bug in the code:
[E] [12:39:59.4843750]BCMRes: Object reference not set to an instance
of an
object.
[E] [12:39:59.4843750]BCMRes: at
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.CommandBarButtonWrapp­
er.set_Visible(Boolean
value)

You could try removing toolbars. That may prevent this code from
getting called.
Click to expand...
 

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