Problems Launching Marketing Campaigns

M

marisol

Hello,

Whenever I try to launch a marketing campaign after selecting the users and
creating or selecting the word file (*.docx) I receive the following
message:"Business Contact Manager for Outlook could not complete your last
action or actions".

I'm working with the Spanish trial version, Windows XP and three contacts in
my marketing campaign list.

I have already installed the SP1 for Outlook with BCM, I reboot the computer
and the message keeps showing. I opened the log file but it seems that
nothing is wrong:

[V] [18:15:10.5000000]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Enter: 0x02f04d8c

[V] [18:15:10.5468750]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Return: 0x02f04d8c, 0x00000000

[V] [18:15:10.5937500]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Enter: 0x02f04d8c

[V] [18:15:10.5937500]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Return: 0x02f04d8c, 0x00000000

[V] [18:15:10.6562500]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Enter: 0x02f04d8c

[V] [18:15:10.6562500]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Return: 0x02f04d8c, 0x00000000

[V] [18:15:39.8281250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
moMnuHelpAboutBusinessContactManager_Click: Exit

[V] [18:15:39.8593750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:39.8593750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:39.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:39.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:42.1250000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:42.1250000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:42.3281250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:42.3281250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:42.4375000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:42.4375000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:43.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:43.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:44.3125000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
ExplorerWrapper:moExplorer_Close: Enter

[V] [18:15:44.8906250]Microsoft.BusinessSolutions.eCRM.DataSync:
OfflineManager.StopPollingForSharedDBConnectivity: Entry

[V] [18:15:44.8906250]Microsoft.BusinessSolutions.eCRM.DataSync:
OfflineManager.StopPollingForSharedDBConnectivity: Exit

[V] [18:15:45.0937500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
ExplorerWrapper:moExplorer_Close: Exit

[V] [18:15:45.6562500]Iris.Mapi.MessageStore: IMAPITable::Unadvise:Enter:
0x02effd90

[V] [18:15:45.6718750]Iris.Mapi.MessageStore: MAPITable::Unadvise:Return:
0x02effd90, 0x00000000

I'm getting really desperate because I have looked up in other blogs but no
one seems to have the answer. My client wanted to purchase this tool but
after all the problems we have had to get BCM installed we are considering to
choose a different software. Could you please give us a hand. We would really
appreciate any help.

Marisol
 
R

Raul

Does the error occur if you use a different word file when doing the
marketing campaign

--
Regards

Rahul Thomas [MSFT]

marisol said:
Hello,

Whenever I try to launch a marketing campaign after selecting the users
and
creating or selecting the word file (*.docx) I receive the following
message:"Business Contact Manager for Outlook could not complete your last
action or actions".

I'm working with the Spanish trial version, Windows XP and three contacts
in
my marketing campaign list.

I have already installed the SP1 for Outlook with BCM, I reboot the
computer
and the message keeps showing. I opened the log file but it seems that
nothing is wrong:

[V] [18:15:10.5000000]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Enter: 0x02f04d8c

[V] [18:15:10.5468750]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Return: 0x02f04d8c, 0x00000000

[V] [18:15:10.5937500]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Enter: 0x02f04d8c

[V] [18:15:10.5937500]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Return: 0x02f04d8c, 0x00000000

[V] [18:15:10.6562500]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Enter: 0x02f04d8c

[V] [18:15:10.6562500]Iris.Mapi.MessageStore:
IMSCapabilities::GetCapabilities:Return: 0x02f04d8c, 0x00000000

[V] [18:15:39.8281250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
moMnuHelpAboutBusinessContactManager_Click: Exit

[V] [18:15:39.8593750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:39.8593750]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:39.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:39.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:42.1250000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:42.1250000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:42.3281250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:42.3281250]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:42.4375000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:42.4375000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:43.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Enter

[V] [18:15:43.9687500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
MenuBarBase:moCommandBarsEvents_OnUpdate: Exit

[V] [18:15:44.3125000]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
ExplorerWrapper:moExplorer_Close: Enter

[V] [18:15:44.8906250]Microsoft.BusinessSolutions.eCRM.DataSync:
OfflineManager.StopPollingForSharedDBConnectivity: Entry

[V] [18:15:44.8906250]Microsoft.BusinessSolutions.eCRM.DataSync:
OfflineManager.StopPollingForSharedDBConnectivity: Exit

[V] [18:15:45.0937500]Microsoft.BusinessSolutions.eCRM.OutlookAddIn:
ExplorerWrapper:moExplorer_Close: Exit

[V] [18:15:45.6562500]Iris.Mapi.MessageStore: IMAPITable::Unadvise:Enter:
0x02effd90

[V] [18:15:45.6718750]Iris.Mapi.MessageStore: MAPITable::Unadvise:Return:
0x02effd90, 0x00000000

I'm getting really desperate because I have looked up in other blogs but
no
one seems to have the answer. My client wanted to purchase this tool but
after all the problems we have had to get BCM installed we are considering
to
choose a different software. Could you please give us a hand. We would
really
appreciate any help.

Marisol
Click to expand...
 
M

marisol

Hello Raul
Thanks for answering. Yes, it happens no matter the file I try to use. I
created a new one and use one that was already created and I get the same
error.
I thought that after installing the BCM SP1 the problem would be solved but
it keeps ocurring.
Marisol

Raul said:
Does the error occur if you use a different word file when doing the
marketing campaign

--
Regards

Rahul Thomas [MSFT]
Click to expand...
 

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