Back up to a remote storage device

[Frank]

I configured windows to control the computer backup, sending the data to an
external hard drive. The system displays the hardrive name & location, so I
know it connected. However, the back up never succeeds. What can I do?

 

[Frank]

Thanks Bob. Yes it is. I tried to change the format using the command
prompt, but it did not work. I tried re-installing it this morning & found
that I another fundamental problem that may prevent the use of the external
hard drive. After launching the installation program for the hard drive,
nothing happened. Eventually I got an error message; "An error occurred
while launching the setup. The Remote procedure call failed". I have seen
this error several time while trying to install software recently. My virus
scan is up to date & full scans have revealed nothing amiss. Now what?
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Best regards,

Frank

Is the format of the external hard drive FAT32 ?