AVG 6 will not uninstall

[Scott]

I Have AVG on two machines. I recently purchased McAfee Viruscan, but it
will not install on one of the machines because AVG is resident. AVG is
resident because it will not uninstall. I have tried logging in as
Administrator (Win 2000), I have tried Add/Remove programs, as well as the
Uninstall utility that comes with AVG. I have even stopped the AVG services
and deleted the AVG folder, but McAfee still finds it. I have even
reinstalled AVG in hopes of uninstalling after the reinstall, but no luck.
The second machine did not have this problem, everything works fine. Same
mobo, cpu, RAM, OS, etc.

Is there a work around to get AVG off my machine? Since this is the free
version AVG won't help at all. I even emailed the sales team asking to
purchase it so I could get support, but they did not reply either.

Thanks,
Scott K.

 

[Jan Il]

I Have AVG on two machines. I recently purchased McAfee Viruscan, but it
will not install on one of the machines because AVG is resident. AVG is
resident because it will not uninstall. I have tried logging in as
Administrator (Win 2000), I have tried Add/Remove programs, as well as the
Uninstall utility that comes with AVG. I have even stopped the AVG services
and deleted the AVG folder, but McAfee still finds it. I have even
reinstalled AVG in hopes of uninstalling after the reinstall, but no luck.
The second machine did not have this problem, everything works fine. Same
mobo, cpu, RAM, OS, etc.

Is there a work around to get AVG off my machine? Since this is the free
version AVG won't help at all. I even emailed the sales team asking to
purchase it so I could get support, but they did not reply either.

Not sure this may help, but, try running a Search for AVG and see if there
are any residual files lurking somewhere and delete them. There may be a
..DLL file still on the system that might cause the McAfee install to think
the AVG6 program is still installed. I have found that even doing an normal
program uninstall does not delete all the associated files, thus, there some
left behind that can cause other install problems.
It might be worth a try anyway.

HTH

Jan

 

[Casey]

I Have AVG on two machines. I recently purchased McAfee Viruscan, but it
will not install on one of the machines because AVG is resident. AVG is
resident because it will not uninstall. I have tried logging in as
Administrator (Win 2000), I have tried Add/Remove programs, as well as the
Uninstall utility that comes with AVG. I have even stopped the AVG services
and deleted the AVG folder, but McAfee still finds it. I have even
reinstalled AVG in hopes of uninstalling after the reinstall, but no luck.
The second machine did not have this problem, everything works fine. Same
mobo, cpu, RAM, OS, etc.

Is there a work around to get AVG off my machine? Since this is the free
version AVG won't help at all. I even emailed the sales team asking to
purchase it so I could get support, but they did not reply either.

Thanks,
Scott K.

Download and install free RegCleaner:
http://www.worldstart.com/weekly-download/programs/regcleaner.exe
It's easy and safe to use. I use it to clean out the residue
after I remove any software.
Casey

 

[Jan Il]

I Have AVG on two machines. I recently purchased McAfee Viruscan, but it
will not install on one of the machines because AVG is resident. AVG is
resident because it will not uninstall. I have tried logging in as
Administrator (Win 2000), I have tried Add/Remove programs, as well as the
Uninstall utility that comes with AVG. I have even stopped the AVG services
and deleted the AVG folder, but McAfee still finds it. I have even
reinstalled AVG in hopes of uninstalling after the reinstall, but no luck.
The second machine did not have this problem, everything works fine. Same
mobo, cpu, RAM, OS, etc.

Is there a work around to get AVG off my machine? Since this is the free
version AVG won't help at all. I even emailed the sales team asking to
purchase it so I could get support, but they did not reply either.

Just a word of caution, if you decided to use the RegCleaner as Casey
suggested, be sure to make a backup your Registry first, just in case. Do
this from the Registry on the toolbar once you open the Registry. Then click
on Export Registry File and save it to a folder until you are sure all is
working properly after running the RegCleaner.

Jan

 

[wb]

use msconfig and remove it from startup
wb

 

[BoB]

Not sure this may help, but, try running a Search for AVG and see if there
are any residual files lurking somewhere and delete them. There may be a
.DLL file still on the system that might cause the McAfee install to think
the AVG6 program is still installed. I have found that even doing an normal
program uninstall does not delete all the associated files, thus, there some
left behind that can cause other install problems.
It might be worth a try anyway.

HTH

Jan

The only system file outside the AVG folder that I noticed is:

c:\WINDOWS\SYSTEM\AVGXCH32.DLL
Date: 1/16/2004 6:00 AM
Size: 56,890 bytes

Unfortunately, CLSID's are used and rarely removed during
uninstalls, such as under the 35 Keys added:
--------------
HKEY_CLASSES_ROOT\CLSID\{1E2CDF41-419B-11D2-A5A1-002018648BA7}\InprocServer32
HKEY_CLASSES_ROOT\CLSID\{67B30939-3B35-11D2-A595-002018648BA7}\VersionIndependentProgID
HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\AVG Shell Extension
HKEY_LOCAL_MACHINE\OEPlug

There are 86 values stored under the 35 keys:

I don't know whether the CLSIDs or related values above are
uninstalled or whether they would be detected by McAfee.

I have 5 AV's installed but would not consider using any AV
that pays any attention as to whether another AV is installed.
Avast, EZTrust, Antivir and F-Prot for DOS have no objection to
AVG being installed.

I think that is McAfee's way on getting competing AV's off
your system, and for me, relying on only one [1] AV is risky.
I have tested the 4 window's AV in real-time and none overload
my system, but I normally never use any AV in real-time. Of
course, more than one AV running in real-time is a no-no.

BoB

 

[Jan Il]

The only system file outside the AVG folder that I noticed is:

c:\WINDOWS\SYSTEM\AVGXCH32.DLL
Date: 1/16/2004 6:00 AM
Size: 56,890 bytes

Unfortunately, CLSID's are used and rarely removed during
uninstalls, such as under the 35 Keys added:

HKEY_CLASSES_ROOT\CLSID\{67B30939-3B35-11D2-A595-002018648BA7}\VersionIndepe
ndentProgID
HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\AVG Shell Extension
HKEY_LOCAL_MACHINE\OEPlug

There are 86 values stored under the 35 keys:

I don't know whether the CLSIDs or related values above are
uninstalled or whether they would be detected by McAfee.

I have 5 AV's installed but would not consider using any AV
that pays any attention as to whether another AV is installed.
Avast, EZTrust, Antivir and F-Prot for DOS have no objection to
AVG being installed.

I think that is McAfee's way on getting competing AV's off
your system, and for me, relying on only one [1] AV is risky.
I have tested the 4 window's AV in real-time and none overload
my system, but I normally never use any AV in real-time. Of
course, more than one AV running in real-time is a no-no.[/QUOTE]

I just wondered, as there have been times that some programs won't install
if they find a trace element from a former version or other similar program.
I have had that happen several times. And, or course, it won't always tell
you up front. That is why I usually do a thorough search before I install,
to be sure all residuals are gone.

You may be right about McAfee wanting to be the only kid on the block. I use
AVG6 and have F-Prot as my on demand backup. The combination works well on
my system, and is light on the resources. I've never had a virus but once,
and that was more than enough. That was when I had McAfee. I changed to
AVG6 free, and have never had another on my system. My ISP has now also
started virus detection, but, I won't totally rely on. ;-)

Jan

 

[BoB]

news:[email protected]...

SNIP
I think that is McAfee's way on getting competing AV's off
your system, and for me, relying on only one [1] AV is risky.
I have tested the 4 window's AV in real-time and none overload
my system, but I normally never use any AV in real-time. Of
course, more than one AV running in real-time is a no-no.

I just wondered, as there have been times that some programs won't install
if they find a trace element from a former version or other similar program.
I have had that happen several times. And, or course, it won't always tell
you up front. That is why I usually do a thorough search before I install,
to be sure all residuals are gone.

You may be right about McAfee wanting to be the only kid on the block. I use
AVG6 and have F-Prot as my on demand backup. The combination works well on
my system, and is light on the resources. I've never had a virus but once,
and that was more than enough. That was when I had McAfee. I changed to
AVG6 free, and have never had another on my system. My ISP has now also
started virus detection, but, I won't totally rely on. ;-)

Jan

I'm finally getting a handle on the situation. My ISP apparently
added an AV scan to the mail server as I haven't received one
infected email since back in the SWEN days. I no longer see fake
bounces involving infected emails either. It is a great feature.
MyRealBox, one of my backup mail drops, also has AV scanning, but
they discontinued issuing any more free mailboxes after they had
enough accounts for their testing purposes.

My AV's are as unproductive as Adaware and SpybotSD. Thanks to
SpyBlaster, my HOSTS file and Mozilla's Firebird nothing ever gets
through. Agent never misses a spam email either but I still peruse
them daily to ensure there is nothing worthwhile in the spam folder
before deleting the lot.

HAND,

BoB

 

[Jan Il]

SNIP
I think that is McAfee's way on getting competing AV's off
your system, and for me, relying on only one [1] AV is risky.
I have tested the 4 window's AV in real-time and none overload
my system, but I normally never use any AV in real-time. Of
course, more than one AV running in real-time is a no-no.

I just wondered, as there have been times that some programs won't install
if they find a trace element from a former version or other similar program.
I have had that happen several times. And, or course, it won't always tell
you up front. That is why I usually do a thorough search before I install,
to be sure all residuals are gone.

You may be right about McAfee wanting to be the only kid on the block. I use
AVG6 and have F-Prot as my on demand backup. The combination works well on
my system, and is light on the resources. I've never had a virus but once,
and that was more than enough. That was when I had McAfee. I changed to
AVG6 free, and have never had another on my system. My ISP has now also
started virus detection, but, I won't totally rely on. ;-)

Jan

I'm finally getting a handle on the situation. My ISP apparently
added an AV scan to the mail server as I haven't received one
infected email since back in the SWEN days. I no longer see fake
bounces involving infected emails either. It is a great feature.
MyRealBox, one of my backup mail drops, also has AV scanning, but
they discontinued issuing any more free mailboxes after they had
enough accounts for their testing purposes.

My AV's are as unproductive as Adaware and SpybotSD. Thanks to
SpyBlaster, my HOSTS file and Mozilla's Firebird nothing ever gets
through. Agent never misses a spam email either but I still peruse
them daily to ensure there is nothing worthwhile in the spam folder
before deleting the lot.

HAND,

Cox Cable just recently started theirs. The first time or so I saw the
notice from them about there being an infected e-mail and they found it
and.... blah... blah..I thought is was a virus ploy. So I went to the
website and sure 'nuf...they had a notice there that it was a new security
feature they have for e-mails. Heh! They finally got around to getting one
up. A couple of messages had the nasty Netsky, but, were not downloaded.
I've got the same arsenal you have, except for the Mozzie T-Bird. I tried
it, but, didn't really like it. I've been thinking of tying the FireFox
though. Maybe.

Jan

 

[BoB]

SNIP
I think that is McAfee's way on getting competing AV's off
your system, and for me, relying on only one [1] AV is risky.
I have tested the 4 window's AV in real-time and none overload
my system, but I normally never use any AV in real-time. Of
course, more than one AV running in real-time is a no-no.

I just wondered, as there have been times that some programs won't install
if they find a trace element from a former version or other similar program.
I have had that happen several times. And, or course, it won't always tell
you up front. That is why I usually do a thorough search before I install,
to be sure all residuals are gone.

You may be right about McAfee wanting to be the only kid on the block. I use
AVG6 and have F-Prot as my on demand backup. The combination works well on
my system, and is light on the resources. I've never had a virus but once,
and that was more than enough. That was when I had McAfee. I changed to
AVG6 free, and have never had another on my system. My ISP has now also
started virus detection, but, I won't totally rely on. ;-)

Jan

I'm finally getting a handle on the situation. My ISP apparently
added an AV scan to the mail server as I haven't received one
infected email since back in the SWEN days. I no longer see fake
bounces involving infected emails either. It is a great feature.
MyRealBox, one of my backup mail drops, also has AV scanning, but
they discontinued issuing any more free mailboxes after they had
enough accounts for their testing purposes.

My AV's are as unproductive as Adaware and SpybotSD. Thanks to
SpyBlaster, my HOSTS file and Mozilla's Firebird nothing ever gets
through. Agent never misses a spam email either but I still peruse
them daily to ensure there is nothing worthwhile in the spam folder
before deleting the lot.

HAND,

Cox Cable just recently started theirs. The first time or so I saw the
notice from them about there being an infected e-mail and they found it
and.... blah... blah..I thought is was a virus ploy. So I went to the
website and sure 'nuf...they had a notice there that it was a new security
feature they have for e-mails. Heh! They finally got around to getting one
up. A couple of messages had the nasty Netsky, but, were not downloaded.
I've got the same arsenal you have, except for the Mozzie T-Bird. I tried
it, but, didn't really like it. I've been thinking of tying the FireFox
though. Maybe.

Jan

I've used Agent for my NGs and email for many years, so I've
never looked at T-Bird. Firefox seems really comfortable to me.
I tested v4 [Phoenix?] for a month and made it my default browser.
Been with it through v5, 6 and 7. I'll be trying v8 soon. I tend
not to move to new versions until it's final and I have had a few
days to monitor the forum for bug comments.

http://forums.mozillazine.org/index.php?c=4

BoB

 

[Jan Il]

[snip]> I've used Agent for my NGs and email for many years, so I've
never looked at T-Bird. Firefox seems really comfortable to me.
I tested v4 [Phoenix?] for a month and made it my default browser.
Been with it through v5, 6 and 7. I'll be trying v8 soon. I tend
not to move to new versions until it's final and I have had a few
days to monitor the forum for bug comments.

http://forums.mozillazine.org/index.php?c=4

Thank you for the link, it is very interesting indeed. I'm planning on
moving to Win2000 from WinME in a few months. Primarily because there are
many software companies that are no longer supporting the WinME. Then I
will be thinking in terms of programs that are also not exactly compatible
with WinME. Case in point, I have Corel Draw Graphics Suite v11. They came
out a few months ago with v12. While I would like to upgrade, I can't
because the v12 is not upgradeable for WimME. I find many other software
programs are now following suit as well. With the number of problems, to
say nothing of the 45 or so patches and service packs thus far required for
WinXP, and still counting at this point, I don't feel comfortable going
there just yet. ;-)

Jan

 

[Scott]

It took several hours on Sunday afternoon, but eventually I went into
Windows 2000 Safe Mode with Command prompt and used the DOS based
uninstaller for AVG that completely removed it without any errors. I was
then able to reboot into normal mode and after verifying that AVG was
totally gone McAfee Internet Security handled the rest just fine. Thank you
for all of your help. Now my parents will enjoy hours of popup windows
telling them a virus has been found and cleaned, but would they like to scan
their files anyway.

Thanks again.

Scott K.