ASUS P5WD2 Premium (ALC882D) and ATI AIW X600 Pro

[William Katz]

I currently have an open ticket with ATI on the following problem, but I
thought I would seek out the help of the usenet community in hopes of
fixing this.

First here are the specs of my computer:

ASUS P5WD2 Premium motherboard (BIOS 0204)
Intel Pentium 4 3.8Ghz CPU
1GB Corsair TWIN2X1024A-6400 (DDR2-800Mhz)
ATI All-in-Wonder X600 Pro (PCI Express-16)
Maxtor 200GB S-ATA drive (Model 6L200M0) on Intel ICH7 SATA1 connector
WDC 120GB IDE/ATA drive (Model WD1200JB) on BLUE Intel ICH7 Primary IDE
Plextor PX-716SA DVD-RW drive on Intel ICH7 SATA3 connector
Sony 3.5" floppy drive

IDE Configuration -> "Configure SATA As" set to "AHCI" in BIOS.


Windows XP Professional w/SP2 (all critical Windows Updates)

The motherboard has a built-in Realtek ALC882D HD audio codec.

After installing Windows XP Professional w/SP2, I install all the
appropriate drivers, such as the Intel Chipset drivers, NIC drivers, etc.

I then install the audio drivers that I downloaded from
http://www.realtek.com.tw/
The driver I downloaded is the Realtek 880D version 1.22 audio driver.
It installs just fine, and I get audio, and the Realtek software works
fine too (ie: Realtek HD Audio Manager/Realtek Sound Effect Manager in the
Control Panel)

*** Here is the problem: ***
I then install the video drivers from ATI's web site. The driver I use is
the ATI Catalyst 5.6 drivers (wdm driver, display driver, and control
panel driver)
After the video drivers install, **audio still works** but the Realtek
programs **do not** work anymore! (The 'Realtek HD Sound Effect Manager'
in the Control Panel does not work, neither does the Realtek mixer icon
show up in the systemtray)
The Realtek audio manager loads up in memory (according to Task Manager)
but does not work! I have to kill the RTHDCPL.exe process because it
causes general system slowness and instability.

I tried following ATI's topic #737-19543 which says to load the Realtek
audio drivers *after* installing the Catalyst drivers, but the result is
the same!!

What I believe is happening is some kind of software conflict between ATI
Catalyst 5.6 and Realtek audio drivers.
Or, maybe I am doing something wrong??
Either ATI or Realtek should come out with a 'fix' for this issue?


Does anyone have a similar hardware setup and experience the same
problem?? Anyone with the Realtek ALC882D codec on their motherboard,
using the Realtek audio drivers of course, and ATI Catalyst 5.6 ??

Any help would be appreciated!
TIA

 

[Ted Lozenge]

Well thank god for you.

btw.. why are you using the 25 cent onboard sound in that system.

 

[William Katz]

Well thank god for you.

btw.. why are you using the 25 cent onboard sound in that system.

I was going to reply via email to you, but since it bounced back with
'Host uknown' I just posted a follow up:

The onboard sound is pretty good. These days, newer motherboards like the
one I have, are getting better sound codecs. Besides, I am not that big
of an audiophile. The ALC882D High Definition audio is fine for me.

Anyway, was there any particular reason you replied with a follow up to my
post, or did you hopefully have something useful to contribute?

William

 

[William Katz]

Ron,
Thanks for this info.
I actually have sent an email to Realtek as well, but have not heard back
from them yet. This was was four days ago.
Maybe it has to do with the 'ATI WDM Rage Theater Audio' driver part of
Catalyst 5.6? I'm not exactly sure, but I know it must be something with
ATI and Realtek drivers/software not being 100% kosher together.

If this doesn't get resolved, either by ATI or Realtek (or even ASUS? ->
new bios update file fixing it??) I see two choices for me:
- Disable the onboard audio and put in my Soundblaster Audigy 2ZS.
- Get a different video card, and seperate tv tuner card.

I hope I don't have to go either of these two routes though.

I am following up to my own post, lol.
Anyway, my hardware has slightly changed since my last post:

ASUS P5WD2 Premium motherboard (BIOS 0422)
Intel Pentium 4 3.8Ghz CPU
1GB Corsair TWIN2X1024A-6400 (DDR2-800Mhz)
ATI All-in-Wonder X600 Pro (PCI Express-16) (Maxtor's in RAID0)
Maxtor 200GB S-ATA drive (Model 6L200M0) on Intel ICH7R SATA1 connector
Maxtor 200GB S-ATA drive (Model 6L200S0) on Intel ICH7R SATA2 connector
WDC 120GB IDE/ATA drive (Model WD1200JB) on RED ITE Primary EIDE
Plextor PX-716A DVD-RW drive on BLUE Intel ICH7R Primary IDE
Sony 3.5" floppy drive


I have 2 Maxtor 200GB SATA drives in RAID0 configuration, and I changed
the Plextor PX-716SA (SATA drive) to a PX-716A (IDE/ATAPI drive).

So far, at least 2 other people are experiencing the same issue I am,
regarding ATI's Catalyst driver (with an AIW card) and the P5WD2 Premium
onboard audio (ALC882D).

I still have an open ticket with ATI, and this is the last response I sent
them:

-----ATI ticket-----
Paul,
I believe I am narrowing down on where the problem is.

The WDM Integrated Driver (5-7_xp-2k_wdm_24085.exe)

I downloaded Catalyst 5.7, re-formated my hard drive, re-installed Windows
XP Pro w/SP2, and installed Catalyst 5.7, but the problem still remains.

When you did your test, did you use the All-in-Wonder Radeon X600 Pro or a
non-All-in-Wonder Radeon card????

Why do I think the problem lies within one (or more) of the 6 components
of the Catalyst 5.7 WDM Integrated Driver?... Here:

If I uninstall all 6 components from the Device Manager:
ATI WDM Rage Theater Audio
ATI WDM Rage Theaater Video NSP
ATI WDM Specialized MVD Codec
ATI WDM Specialized PCD Codec
ATI WDM TV Audio Crossbar
ATI WDM TV Tuner

Reboot my computer, the Realtek HD Sound Effect Manager loads up!!!! It
shows up in the system tray, and it works fine in the Control Panel.
Windows finds the 6 WDM components again and installs them.

I tried uninstalling each WDM component indivually and restarting Windows,
but that had no effect on the Realtek software.

I spoke with Realtek support, and they seem to think there is a
non-compliance issue with the audio standards of the Catalyst drivers, in
respect to the All-in-Wonder cards (and WDM drivers)
The Realtek drivers work fine, as well as the Realtek HD Audio Manager
software.
Once the ATI WDM Integrated Driver gets installed, something in the
programming causes a conflict with the Realtek ALC882D (ALC880) software.

I used the Realtek ALC880 R1.22 driver and Catalyst 5.7 driver.

Please test this using the All-in-Wonder Radeon X600 Pro!

I can not be the only one experiencing this particular issue, but in case
I am, that does not necessarily mean there is no problem with ATI's WDM
Drivers!

Please let me know the status, and if you need to contact Realtek or
myself please do so.
Thanks,
William
-----ATI ticket-----


ATI replied back 2 days later saying:
"More tests were conducted using exactly your specifications and all has
worked fine. We could not replicate your issues."
There was some more bull#&*$ lines to that response, but I am not buying
it!

As I state in the beginning of this post, at least 2 other people are
experiencing the same issue! One person replied via email to me, and I
saw another person having the same issue on the asus.com forums!

Realtek still has not replied back to me. If Realtek can get in touch
with ATI, that would be great, but I doubt it.
I have not opened any ticket with ASUS about this.

Any input/comments/solutions would be appreciated.

William

 

[William Katz]

replying to my post from July 23, 2005

Okay, so I called Realtek again, and let them know a few other people
emailed me stating that they are experiencing the same exact problems.

I let Realtek know that I would like a resolution to this problem. The
Realtek tech told me that he will contact the engineers in Taiwan and he
will let me know what the status is. He also mentioned that the engineers
in Taiwan are trying to get an ATI AIW card so they can do their own
testing.
Oh, and I have not replied or responded back to ATI yet.

By the way, for those of you reading this thread/post on a web site forum,
please note that I am posting this to Usenet, in the asus and ati
newsgroups. Over recent years, some tech forum web sites relay messages
from different Usenet newsgroups.
I noticed similar messages to this in the asus.com forums as well.

Anyway, hopefully this will get resolved soon, either by Realtek engineers
or *gulp* ATI. My alternative will be to disable the onboard sound and
install my Audigy 2ZS card.

William

 

[CraiginNJ]

Does Catalyst 5.8 help any?

Craig in NJ

 

[William Katz]

Does Catalyst 5.8 help any?

Craig in NJ

I am not sure if Catalyst 5.8 fixes it. The problem is with ATI's WDM
drivers: 5-8_xp-2k_wdm_25203.exe is the latest one (part of Catalyst 5.8)

I am currently using Catalyst 5.6 and Realtek's 880D driver R1.24, which
was released on 8/25/2005. The problem still exists.

Looking at the release notes for Catalyst ATI WDM drivers for 5.7 and 5.8,
it doesn't look like they did anything regarding this.

By the way, Realtek never did get back to me, by phone nor by email.

I got fed up with ATI not acknowledging any problem, and decided to go
with my alternative plan........ I bought a Soundblaster X-Fi Platinum two
days ago!! I will install it either tonight or tomorrow.

I might post a final reply to my open ATI ticket and let them know there
is definitely independent proof that this problem is not specific to me..
that others are experiencing the exact same problem!!

Anyway, onto disabling the onboard audio and installing this nice sweet
Soundblaster X-Fi Platinum!!
Let's just hope the ATI WDM drivers do not affect the Soundblaster
applications or drivers!!!!

William

 

[sLIboi]

I believe I figured out what was wrong with mine. Winxp 64 has a
update for UAA drivers. I located the NB Articial. Go here an
download the update

http://www.microsoft.com/downloads/...9F1-065C-41E8-A148-9D79BD9D24F9&displaylang=e

 

[mattberlin]

Hello

I just signed up because I have the same problem. Well, Catalyst 5.
works. But with Catalyst 5.11 the 3D performance is better. So, I a
not satisfied with 5.5. Hopefully there will be a solution soon

Best regards, Matthia

 

[mattberlin]

Hi,

it works with catalyst 5.7. The performance is in between of 5.5 and
5.11.
Let's hope that 5.12 will fix all problems.

best regards, Matthias

 

[mattberlin]

Hi,

it's me again. Take a look at this:
http://vip.asus.com/forum/bbs_view....guage=en-us&topic_page=5&page_cnt=21&recc=208
I chose IRQ5 and address 208/330. Now, it's running with crytal 5.11.

Best regards, Matthias

 

[anuria]

Hi,

I can solve the problem around it in not
a pretty way, I'm causing
the component "ATI WDM Rage Theater Audio", be in conflict so the
realtek can work properly, of course the Ati works fine, in TV, FM,
Video, ETC.

In WIn XP SP2, in "Device manager", select "ATI WDM Rage Theater
Audio", right click and select "update driver", then select "Don't
search in web", and "don't install automatic", "I select form a
list", select in ATI "ATI TV audio", or someone like that, Windows
say that is not the driver, and say ok, The component will display an
exclamation mark, and restart, It works very well since then, doesn't
matter wich catalyst or Ati MMC I have installed, I recommend before
to do a system restore point.

I need help with another issue, form the begining I have another
problem with my ATI All In Wonder X600Pro, it can't tune channel 18,
it looks fuzzy, blank and White, with statics and no sound, and I
test it in my TV's and the channel looks pretty cool, no glitches, or
interfernce it's one of the best cahnnel that my Tv tune. I install
the software that came with ATI CD (Catalystics 5.08 with MMC 9.03)
and the firts time it works fine, but if I closed TV MMC and I open
it again and so on it doesn't work, If i restart of course they never
again works fine. So I uninstall and tried with ATI Internet software
(Catalyst 5.11 and MMC 9.08) and it never can't tune channel 18. Can
anyone help me with this?

MotherBoard: Asus P5LD2 Deluxe (Bios 405),
with realtek sound ALC882, Ethernet Gbit, Gameport Disable.
Pentium D 3 Ghz, 830 (Dual Core)
Ati All In Wonder X600Pro PCI Express,
RAM: 2x512 MB RAM Kingston DDR 667 Dual Channel
Hard Drive: Maxtor SATA 250 Gb
Monitor: Daewoo 905DF
ATAPI: 1 LG DVD burner and 1 LG CD burner

 

[tccjohn]

I also have a similar config and getting a conflict between th
Reaktek sound and the AIW X60

I load the system (Win XP Pro x64
load all drivers except video and sound manager still comes up. But a
soon as I load the video driver (and thats using the native xp x6
driver for the ATI X600) the sound manager hangs

I will be following the forum with the hope of a resoulution

Joh

 

[anuria]

Did you tried what "sLIboi" say in his earlier reply?, a Win 64 Erro

 

[Bill Prady]

The problem is solved with Catalyst 5.11

 

[Bill Prady]

Wait... I spoke too soon. I uninstalled all the ATI software and the
Realtek app started working (of course). Then I installed Catalyst 5.11 and
it seemed to still be working. Then I began to reinstall the ATI Multi
Media Center and Realtek stopped working.

I then uninstalled everything and tried installing ATI first and Realtek
second. No dice.