Annoying Found New Hardware window

[Trees]

This is more of an annoyance, than a REAL problem! I have XP Home, SP2.
We installed a Sony DVD Model DRU-820A

EVERY time I boot up the PC, I get a window that says, "Welcome to the Found
New Hardware Wizard", and "If your hardware came with an installation CD or
floppy disk, insert it now". I just hit "Esc", and it goes away.

But, using the CD that came with it, doesn't help. I remember that there was
a screen that popped up during the installation of the software that came
with the DVD, that said something about "...the equipment does not require a
special driver", or something similar.
The CD had the "Nero" suite of software, which appears to be working.

The DVD is wired and jumpered as the master, and no other equipment is on
the Secondary ribbon.
It is reported on the BIOS boot.
It is listed in the Device Manager, which says "This device is working
properly."
The device does appear to be working OK, I can watch videos, and read/write
files to it.

Is there a way to get the PC to stop with the "found new hardware" window?

Thanks for any suggestions....

 

[Ron Badour]

Did the wizard start appearing immediately after you installed the DVD or
was it some time later? Have you looked in device manager to see if there
are any dings indicating a problem with other hardware?

 

[Trees]

Thank you, Ron!
Yes, the wizard appeared when the install was done. Device Manager reports
all OK. - No alerts on anything.

 

[Unknown]

My first approach would be to delete it and try a re-install.

 

[Ron Badour]

I agree with Unknown poster but with a caveat. Boot to safe mode and delete
the reference (if there is more than one, delete all) to the hardware from
device manager. Reboot and let the wizard detect it and see what happens.

 

[Trees]

Well, that didn't work either, Ron!

I booted into Safe Mode, and removed the (one) reference to the Sony DVD.
I re-booted, and the same "found new hardware" window came up. And still, of
course it couldn't find the necessary software.
I noticed the checkbox, "don't prompt me again, to install this software" -
so I checked it. I thought maybe that would do it, but on again rebooting, I
got the same old "found new hardware" window.

I wish I could LIE to the PC, and add a "dummy" driver of some kind, to
satisfy the wizard!

Any other ideas?

 

[Trees]

Hi again! After the try below, and after my previous post, I checked back
into the Device Manager. It NOW has a yellow "alert", and under Properties,
says, "The drivers for this device are not installed."

I read the "In case of trouble" - FAQ on the Sony disk. -
Q - Do I need to install device drivers?
A - No. All you need to use the drive is connect it.

One thing I've noticed, but don't know if it's important here,
If I go to the Control Panel, and click on Add/Remove Windows Components, I
get a popup, "WindowsXP Setup", saying "Setup was unable to load the Master
Information file".
Maybe I'll need to reinstall Windows?
=================================

 

[Trees]

OK - Me, yet again! This morning, when I booted up, I check into the Device
Manager, and the yellow "alert" is now gone, and it reports that the device
(DVD) is "working properly".....

This is very frustrating......

=========================

 

[Ron Badour]

Sorry for the delay--a busy weekend here. I don't have any further ideas on
your problem. In the past when I've seen this problem, it turned out there
were duplicate entries in device manager that could only be seen in safe
mode. Since that is not your problem, I am at a loss since a special driver
is not required for a DVD drive. You might want to query Sony tech support
and see if they have an idea.

 

[Trees]

Many thanks for your effort, Ron!
I did try Sony, and they suggested wiring the DVD as a stand-alone
"master" and disconnecting the CD drive, which I did.
I'll try them again, but it'll have to wait a week - busy with other
projects, and after all, it IS actually working...

Cheers!

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