After Removing Malware Web Page Cannot Be Displayed

[Guest]

My XP SP1 computer was infected with Adware and Spyware, slowing the computer
and making surfing difficult. I utlized Lavasoft Ad Aware and Spybot Search
& Destroy to remove the malware. Did a Norten virus scan (no viruses).
Performance improved but I can no longer display a webpage using Internet
Explorer 6.0 SP1. "WEB PAGE CANNOT BE DISPLAYED". Worked with my ISP
(BellSouth DSL) to check DSL connection, and internet/network settings. I
can ping and settings are appropriate. No firewall enabled. I reloaded XP.
No change.

 

[Si]

My XP SP1 computer was infected with Adware and Spyware, slowing the
computer
and making surfing difficult. I utlized Lavasoft Ad Aware and Spybot
Search
& Destroy to remove the malware. Did a Norten virus scan (no viruses).
Performance improved but I can no longer display a webpage using Internet
Explorer 6.0 SP1. "WEB PAGE CANNOT BE DISPLAYED". Worked with my ISP
(BellSouth DSL) to check DSL connection, and internet/network settings. I
can ping and settings are appropriate. No firewall enabled. I reloaded
XP.
No change.

My friend has this same problem on a XP SP2 machine. I was looking on this
group for support so I can fix the problem.

Thanks in advance if anyone can answer these problems.

Si

 

[gerryf]

You reloaded XP from scratch, or you did a repair?

If a repair, I suspect you have a horked up (new techie term) ip stack,
undoubtably resulting from one of your spyware friends inserting a new
layered service provider or LSP.

Since it's SP1, the easiest way to deal with this is to download a little
utility called LSPFix

http://www.cexx.org/lspfix.htm

Load it, check I know what I am doing. Then move the bad LSP dlls from KEEP
to REMOVE, then remove them.

The question is what to remove? That, unfortunately, varies from machine to
machine, so to give you advice I'd need to see what is listed.

I can tell you the following are keepers
mswsock.dll, winrnr,dll, nwprovau.dll, and rsvpsp.dll.

You could do a search on the others you find in the Windows directory and
then check the properties listed to see where the file may have come from to
provide a clue

 

[Touch Base]

An option might be to repair IE this way, go to; Start |Run | type msinfo32
|press ok
Tools |Internet Explorer Repair Tool | Select Repair Internet Explorer

Or depending on what version of IE you are running search for
ie6setup.exe/ie5setup.exe on your hard drive. Double click file and follow
the prompts. You can select to only install IE without reinstalling OE or
other functions.

You may you get the message;
"Setup has detected a newer version of Internet Explorer already installed
on this system. Setup cannot continue."?

Follow the procedure below, it can be applied to other OSs not just XP but
if your not confident playing in the registry then it's not for you.

To avoid this error message and reinstall the same version of Internet
Explorer and Outlook Express, follow these steps:
How to Reinstall or Repair Internet Explorer and Outlook Express
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q318378

 

[Frank Saunders, MS-MVP IE/OE]

My XP SP1 computer was infected with Adware and Spyware, slowing the
computer and making surfing difficult. I utlized Lavasoft Ad Aware
and Spybot Search & Destroy to remove the malware. Did a Norten
virus scan (no viruses). Performance improved but I can no longer
display a webpage using Internet Explorer 6.0 SP1. "WEB PAGE CANNOT
BE DISPLAYED". Worked with my ISP (BellSouth DSL) to check DSL
connection, and internet/network settings. I can ping and settings
are appropriate. No firewall enabled. I reloaded XP. No change.

Try LSP-Fix - a free program to repair damaged Winsock 2 stacks
http://www.cexx.org/lspfix.htm
and WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
WinXP SP2: Go to Start | Run and type
CMD
In the command window type
netsh winsock reset

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Si]

My friend has this same problem on a XP SP2 machine. I was looking on this

group for support so I can fix the problem.

Thanks in advance if anyone can answer these problems.

Si

Many thanks everyone. Managed to resolve the problem by using the following
command:

netsh winsock reset

All working now.

Si.

 

[gerryf]

Unfortunately, that does not work before sp2, but it's a great new tool to
address this growing problem with malware inserting itself in the tcpip
stack

 

[Fred Athearn]

it's a great new tool to
address this growing problem with malware inserting itself in the tcpip
stack

Here is another tool that I saw recommended: LSP Fix

http://www.cexx.org/lspfix.htm

The idea is to down load it and have it handy incase removing malware
(or sometimes uninstalling firewalls) breaks the ability to connect to
the internet.