after blue screen error computer keeps on restarting itself Window


G

GinetteB

Thought I'd turned out the light, but instead it was my computer... First
time after this happened, I got a blue screen error after starting Windows XP
and logging on. It said an error occurred (MACHINE_EXCEPTION) and for safety
Windows was being shut down. Then the blue screen disappeared by itself and
my computer started restarting itself.
I tried System restore to two different points in the past, but that doesn't
help.
I can work in safe mode, but I don't know what to do to solve this problem:
I checked all my hardware, but every device is working properly, it says.

What can I do?
 
Ad

Advertisements

S

Shenan Stanley

GinetteB said:
Thought I'd turned out the light, but instead it was my computer...
First time after this happened, I got a blue screen error after
starting Windows XP and logging on. It said an error occurred
(MACHINE_EXCEPTION) and for safety Windows was being shut down.
Then the blue screen disappeared by itself and my computer started
restarting itself.
I tried System restore to two different points in the past, but
that doesn't help.
I can work in safe mode, but I don't know what to do to solve this
problem: I checked all my hardware, but every device is working
properly, it says.

What can I do?

Safe mode...
Uninstall the video card driver and attempt to reboot into normal mode.

Also - when you get the bluescreen - note the exact error.
Not enough time? The boot menu should have a choice to prevent the machine
from rebooting on error - choose that when the boot menu appears.
 
G

Gerry

Ginette

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Keep pressing the F8
key during Start-Up and select option - Disable automatic restart on
system failure. Do not re-enable automatic restart on system failure.
Check for variants of the Stop Error message.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Ad

Advertisements

G

Gerry

Ginette

Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795775.aspx

0x0000009C: MACHINE_CHECK_EXCEPTION
(This is a hardware issue: an unrecoverable hardware error has occurred.
The parameters have different meanings depending on what type of CPU you
have but, while diagnostic, rarely lead to a clear solution. Most
commonly it results from overheating, from failed hardware (RAM, CPU,
hardware bus, power supply, etc.), or from pushing hardware beyond its
capabilities (e.g., overclocking a CPU).
Source: http://aumha.org/a/stop.htm

Stop error message in Windows XP that you may receive: "0x0000009C
(0x00000004, 0x00000000, 0xb2000000, 0x00020151)"
http://support.microsoft.com/kb/329284

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

The awkward item to test for most home users is the power supply unit as
spare units are not usually available.


Have you made any changes recently to installed hardware?

Does the problem show during after the boot process? Does it occur if
you disconnect all except monitor, mouse and keyboard?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Thank you so much for your answer. I got the complete error message:

0x0000009C (0x00000004, 0x80546E70, 0xB2000010, 0x00010C0F)

I tried to uninstall the display adapters driver and reboot in normal
mode, but that didn't help (I guess that's what you meant with 'video
card driver'?)

So what could I try next?
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top