Address list cannot be displayed message

[Dave Horne]

I open Outlook 2007 (Vista Home Premium, SP2, up to date), start to compose
an e-mail and click on 'To ... ' only to see a long message which starts
with, 'The address list cannot be displayed. The Contacts folders associated
with this address list could not be opened ... etc. '

Now, I close down Outlook 2007, reopen it and then the that error message
does not appear and I can choose addresses from my Contacts list.

What's the story here?

Thanks, Dave Horne

 

[Russ Valentine]

Answered daily. You have invalid entries for folders in your address book
view. Remove the ones that no longer apply.

 

[Dave Horne]

Russ, thanks for the reply. I only pop in here when I have a problem and
was not aware that this is a problem that gets resolved daily.

To be clear, when I compose an e-mail and use the 'To ...' field, I see a
new window with Address Book (in bold as a field header) and under that -
Outlook address book with Contacts as a sub heading, nothing else.

The problem seems to have vanished but then again it always does when I
close Outlook 2007 and then reopen it.

Thanks, Dave Horne

 

[Diane Poremsky [MVP]]

It's odd that it comes and goes with the same profile. Go to Address Book's
Tools, Options and remove all of the Contacts folder then click Add to add
yours back.

http://www.slipstick.com/tutorials/contacts/contacts.htm has a screenshot of
the dialog - it's the first one.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

New Poll: What type of email account is your main account?
http://forums.slipstick.com/showthread.php?t=42402

 

[Dave Horne]

Diane, If I right click Contacts Folder \ Properties - Contact Properties \
Outlook Address Book - 'show this folder as an Outlook address book' is
checked but grayed out. Contacts is listed alone as the 'Name of the
address book'.

The problem seems to have disappeared. I have renamed the Contacts folder
in that previously mentioned window, closed down Outlook, reopen, went to
same place and renamed the address book back to Contacts.

Things appear to be fine at the moment. I was just curious for several
reasons - this problem came out of the blue and closing and reopening
Outlook solves the issue.

Thanks, Dave Horne

It's odd that it comes and goes with the same profile. Go to Address
Book's Tools, Options and remove all of the Contacts folder then click Add
to add yours back.

http://www.slipstick.com/tutorials/contacts/contacts.htm has a screenshot
of the dialog - it's the first one.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

New Poll: What type of email account is your main account?
http://forums.slipstick.com/showthread.php?t=42402

Russ, thanks for the reply. I only pop in here when I have a problem and
was not aware that this is a problem that gets resolved daily.

To be clear, when I compose an e-mail and use the 'To ...' field, I see a
new window with Address Book (in bold as a field header) and under that -
Outlook address book with Contacts as a sub heading, nothing else.

The problem seems to have vanished but then again it always does when I
close Outlook 2007 and then reopen it.

Thanks, Dave Horne

 

[Diane Poremsky [MVP]]

That it comes and goes is certainly odd. When 'show as an address' is
grayed out, the address book is corrupt and the only fix for Outlook 2007 is
a new profile. The rest of the profile may be ok, but if you see other
weirdness you should probably make a new profile.



--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473

Diane, If I right click Contacts Folder \ Properties - Contact Properties
\ Outlook Address Book - 'show this folder as an Outlook address book' is
checked but grayed out. Contacts is listed alone as the 'Name of the
address book'.

The problem seems to have disappeared. I have renamed the Contacts folder
in that previously mentioned window, closed down Outlook, reopen, went to
same place and renamed the address book back to Contacts.

Things appear to be fine at the moment. I was just curious for several
reasons - this problem came out of the blue and closing and reopening
Outlook solves the issue.

Thanks, Dave Horne

It's odd that it comes and goes with the same profile. Go to Address
Book's Tools, Options and remove all of the Contacts folder then click
Add to add yours back.

http://www.slipstick.com/tutorials/contacts/contacts.htm has a screenshot
of the dialog - it's the first one.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

New Poll: What type of email account is your main account?
http://forums.slipstick.com/showthread.php?t=42402

Russ, thanks for the reply. I only pop in here when I have a problem
and was not aware that this is a problem that gets resolved daily.

To be clear, when I compose an e-mail and use the 'To ...' field, I see
a new window with Address Book (in bold as a field header) and under
that - Outlook address book with Contacts as a sub heading, nothing
else.

The problem seems to have vanished but then again it always does when I
close Outlook 2007 and then reopen it.

Thanks, Dave Horne



Answered daily. You have invalid entries for folders in your address
book view. Remove the ones that no longer apply.
--
Russ Valentine
I open Outlook 2007 (Vista Home Premium, SP2, up to date), start to
compose an e-mail and click on 'To ... ' only to see a long message
which starts with, 'The address list cannot be displayed. The Contacts
folders associated with this address list could not be opened ... etc.
'

Now, I close down Outlook 2007, reopen it and then the that error
message does not appear and I can choose addresses from my Contacts
list.

What's the story here?

Thanks, Dave Horne

 

[Dave Horne]

Diane, would you be so kind and help me with this. How do I make a new
profile?

(Also, FWIW, I periodically run SCANPST.EXE on my pst file and it always
'minor repairs' that really don't have to be done.)

Thanks, Dave Horne

That it comes and goes is certainly odd. When 'show as an address' is
grayed out, the address book is corrupt and the only fix for Outlook 2007
is a new profile. The rest of the profile may be ok, but if you see other
weirdness you should probably make a new profile.



--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473

Diane, If I right click Contacts Folder \ Properties - Contact
Properties \ Outlook Address Book - 'show this folder as an Outlook
address book' is checked but grayed out. Contacts is listed alone as
the 'Name of the address book'.

The problem seems to have disappeared. I have renamed the Contacts
folder in that previously mentioned window, closed down Outlook, reopen,
went to same place and renamed the address book back to Contacts.

Things appear to be fine at the moment. I was just curious for several
reasons - this problem came out of the blue and closing and reopening
Outlook solves the issue.

Thanks, Dave Horne

It's odd that it comes and goes with the same profile. Go to Address
Book's Tools, Options and remove all of the Contacts folder then click
Add to add yours back.

http://www.slipstick.com/tutorials/contacts/contacts.htm has a
screenshot of the dialog - it's the first one.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

New Poll: What type of email account is your main account?
http://forums.slipstick.com/showthread.php?t=42402


Russ, thanks for the reply. I only pop in here when I have a problem
and was not aware that this is a problem that gets resolved daily.

To be clear, when I compose an e-mail and use the 'To ...' field, I see
a new window with Address Book (in bold as a field header) and under
that - Outlook address book with Contacts as a sub heading, nothing
else.

The problem seems to have vanished but then again it always does when I
close Outlook 2007 and then reopen it.

Thanks, Dave Horne



Answered daily. You have invalid entries for folders in your address
book view. Remove the ones that no longer apply.
--
Russ Valentine
I open Outlook 2007 (Vista Home Premium, SP2, up to date), start to
compose an e-mail and click on 'To ... ' only to see a long message
which starts with, 'The address list cannot be displayed. The Contacts
folders associated with this address list could not be opened ... etc.
'

Now, I close down Outlook 2007, reopen it and then the that error
message does not appear and I can choose addresses from my Contacts
list.

What's the story here?

Thanks, Dave Horne

 

[Dave Horne]

Diane, the problem seems to have resolved itself. At any rate, I did go to
http://office.microsoft.com/en-us/outlook/HA102194281033.aspx and followed
those instructions just for good measure.

Thanks, Dave Horne

That it comes and goes is certainly odd. When 'show as an address' is
grayed out, the address book is corrupt and the only fix for Outlook 2007
is a new profile. The rest of the profile may be ok, but if you see other
weirdness you should probably make a new profile.



--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473

Diane, If I right click Contacts Folder \ Properties - Contact
Properties \ Outlook Address Book - 'show this folder as an Outlook
address book' is checked but grayed out. Contacts is listed alone as
the 'Name of the address book'.

The problem seems to have disappeared. I have renamed the Contacts
folder in that previously mentioned window, closed down Outlook, reopen,
went to same place and renamed the address book back to Contacts.

Things appear to be fine at the moment. I was just curious for several
reasons - this problem came out of the blue and closing and reopening
Outlook solves the issue.

Thanks, Dave Horne

It's odd that it comes and goes with the same profile. Go to Address
Book's Tools, Options and remove all of the Contacts folder then click
Add to add yours back.

http://www.slipstick.com/tutorials/contacts/contacts.htm has a
screenshot of the dialog - it's the first one.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

New Poll: What type of email account is your main account?
http://forums.slipstick.com/showthread.php?t=42402


Russ, thanks for the reply. I only pop in here when I have a problem
and was not aware that this is a problem that gets resolved daily.

To be clear, when I compose an e-mail and use the 'To ...' field, I see
a new window with Address Book (in bold as a field header) and under
that - Outlook address book with Contacts as a sub heading, nothing
else.

The problem seems to have vanished but then again it always does when I
close Outlook 2007 and then reopen it.

Thanks, Dave Horne



Answered daily. You have invalid entries for folders in your address
book view. Remove the ones that no longer apply.
--
Russ Valentine
I open Outlook 2007 (Vista Home Premium, SP2, up to date), start to
compose an e-mail and click on 'To ... ' only to see a long message
which starts with, 'The address list cannot be displayed. The Contacts
folders associated with this address list could not be opened ... etc.
'

Now, I close down Outlook 2007, reopen it and then the that error
message does not appear and I can choose addresses from my Contacts
list.

What's the story here?

Thanks, Dave Horne

 

[Dave Horne]

Diane, a follow up - the specific informatikn in that link which seems to be
the clincher is this -

Tools \ Address Book \ Tools \ Options and then choose Contacts under 'Show
this address list first'. That's the important info.

That it comes and goes is certainly odd. When 'show as an address' is
grayed out, the address book is corrupt and the only fix for Outlook 2007
is a new profile. The rest of the profile may be ok, but if you see other
weirdness you should probably make a new profile.



--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you sync your mailbox with a smartphone or pda?
http://forums.slipstick.com/showthread.php?t=39473

Diane, If I right click Contacts Folder \ Properties - Contact
Properties \ Outlook Address Book - 'show this folder as an Outlook
address book' is checked but grayed out. Contacts is listed alone as
the 'Name of the address book'.

The problem seems to have disappeared. I have renamed the Contacts
folder in that previously mentioned window, closed down Outlook, reopen,
went to same place and renamed the address book back to Contacts.

Things appear to be fine at the moment. I was just curious for several
reasons - this problem came out of the blue and closing and reopening
Outlook solves the issue.

Thanks, Dave Horne

It's odd that it comes and goes with the same profile. Go to Address
Book's Tools, Options and remove all of the Contacts folder then click
Add to add yours back.

http://www.slipstick.com/tutorials/contacts/contacts.htm has a
screenshot of the dialog - it's the first one.


--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

New Poll: What type of email account is your main account?
http://forums.slipstick.com/showthread.php?t=42402


Russ, thanks for the reply. I only pop in here when I have a problem
and was not aware that this is a problem that gets resolved daily.

To be clear, when I compose an e-mail and use the 'To ...' field, I see
a new window with Address Book (in bold as a field header) and under
that - Outlook address book with Contacts as a sub heading, nothing
else.

The problem seems to have vanished but then again it always does when I
close Outlook 2007 and then reopen it.

Thanks, Dave Horne



Answered daily. You have invalid entries for folders in your address
book view. Remove the ones that no longer apply.
--
Russ Valentine
I open Outlook 2007 (Vista Home Premium, SP2, up to date), start to
compose an e-mail and click on 'To ... ' only to see a long message
which starts with, 'The address list cannot be displayed. The Contacts
folders associated with this address list could not be opened ... etc.
'

Now, I close down Outlook 2007, reopen it and then the that error
message does not appear and I can choose addresses from my Contacts
list.

What's the story here?

Thanks, Dave Horne