Contact list has "disappeared"

[Erica]

Laptop running Outlook 2003 with Office 2007 compatibility pack
installed.

When composing a new message, hitting the "To" button to get drop-down
list of available address lists shows Contacts (user's own contact
list) as well as Firm Contacts (network-wide public folder contact
list).

If Firm Contacts is selected, no address list comes up. The box is
empty.

This had been working correctly and suddenly ceased working several
days ago.

"Show this folder as an email address book" is still checked.

I checked another laptop running Ouotlook 2003 with the compatibility
pack installed; the Firm Contacts list comes up correctly.

Any assistance would be greatly appreciated! Thank you in advance.

 

[Oliver Vukovics]

Hi Erica,

have a look on this site :

"Contact information does not appear in the address book in Outlook"
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Maybe the "default" contact folder is not selected as "Outlook Addressbook".

Under "Tools/Adressbook/Tools/Options" you can change the Adressbook that
can be opend as the default adressbook.

Do you have more then 1 adressbook in the combobox: "Show this Adressbook
first"?

If yes, I would check another setting.

Maybe it helps.

 

[Brian Tillman]

If Firm Contacts is selected, no address list comes up. The box is
empty.

And if you open the "Firm Contacts" folder in Outlook (NOT the Address
Book), what do you see?

 

[Erica]

And if you open the "Firm Contacts" folder in Outlook (NOT the Address
Book), what do you see?

Thank you for your help and suggestions. I finally corrected the
problem by unchecking "Show this folder as an email address book,"
closing Outlook, reopening Outlook and re-checking the box. (?)

Thanks again!