Additional Logon Information Required?

U

Upton Sinclair

I am having difficulty connecting to the wireless network that my apartment
building provides. I just purchased a new computer with Windows Vista. On my
old computer, which had Windows XP, I had no problems. All XP required of me
was to enter the password that my landlord provided to me in order to access
the secured wireless network. However, now that I have Vista, I try to
connect and it asks me for: 1. Username, 2. Password and 3. Log on Domain.
The only information I have is the password which worked on XP before. When I
enter only that, I get a message saying "Additional Log on Information
Required" or something to that effect. I don't have any more information than
that.

Any help on this issue will be greatly appreciated.
 
S

Sachin

It looks like you are trying to connect to an 802.1X wireless connection.

If you said all you had before was to enter a password (i assume that
this is the network key), then i think that you may be trying to connect
to the wrong wireless AP. Check the SSID again to ensure you are
connecting to the correct AP.
 
R

Robert L. \(MS-MVP\)

Assuming you want to use the Vista access a secured wireless network, you
need to be able logon your Vista first. After logon the Vista, then you will
enter the wireless password for the wireless connection. Do you know the
vista username and password?

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
 
R

Rook

Holysmoke - i'm having the same exact problem. However, this has occurred
because i upgraded my home wireless network to a new belkin wireless N
router. I set up the WEP encyrption and got all of my PCs seeing and using
the router again. All of the PCs use USB adapters to connect to the router -
and I could easily connect and put in the WEP encryption key to use.
However, I tried connecting my Vista based laptop, and it sees the network
fine, but when i try to connect, it wants a username, password, and logon
domain. I never set up any sort of username or password for my router - just
the 128WEP key. What do i put in these fields to get my vista laptop talking
to my new router?

Upton - were you able to find out the problem?
 
K

Krakin

Ok, so I was troubleshooting with someone over the phone with this for too
long. I had him connect his computer direct to the router (Netgear) to
verify good Internet connectivity, which was good. Also had him log in to
the router and check settings, but he did NOT change any. Then when he
unplugged the cable, the wireless magically connected. He had never
connected the laptop before direct to the router. My guess, there is a
setting in the router that was hating the pc until he plugged it in and the
router and pc became buddies. I really have no clue why it would work after
that, but it is Vista.
 
J

jopa123

Has anyone answered this issue? I'm having the same problem.

I have a Linksys WRT600N wireless router.

One Vista computer (my main PC) can log on, three XP computers can log on,
but I've brought 3 new laptops into the house and all of them ask for
"additional log on information", i.e. user name, password, and domain. I set
up the router and there is no user name, password or domain in the settings.

Linksys support says that since the router is working with the other
computer's it has to be a Vista issue, but who knows. It's possible that I
have the router security settings wrong but I've tried many things including
open vs. shared, etc. Is it possible that there is some sort of
administrator privileges that need to be bypassed in Vista?

Any help is certainly appreciated.
 
C

Claire.O

As frustrating as this problem is, you don't necessarily have to change your
security to WPA in order to get around it. If you add your network manually
in the manage wireless networks window, making sure to use the exact name of
your network and WEP key (both case sensitive) the request for additional log
 

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