Add/Remove programs-failure

[Guest]

"Add/Remove programs" does not work.

When I choose it from Control Panel, a blank window pops up and nothing else
appears. The window name is "res://appwiz.cpl/default.hta".

Any advice would be appreciated!

 

[Ray]

"Add/Remove programs" does not work.

When I choose it from Control Panel, a blank window pops up and
nothing else appears. The window name is
"res://appwiz.cpl/default.hta".

Any advice would be appreciated!

http://support.microsoft.com/default.aspx?scid=kb;en-us;329891

 

[Steve Parry [MVP]]

"Add/Remove programs" does not work.

When I choose it from Control Panel, a blank window pops up and
nothing else
appears. The window name is "res://appwiz.cpl/default.hta".

Any advice would be appreciated!

Take a look at :

http://support.microsoft.com/default.aspx?scid=KB;EN-US;266668

 

[Guest]

Ray, Steve, thanks for the advice.

Ray,
I followed the hyperlink and its instruction. But nothing changed (blank
window opens up when I choose "Add/Remove...".

Steve,
I followed the hyperlink and took Step 1, 2. And on the step 4,
I got this error message, "Error loading setupwbv.dll. The specified module
could not be found."

What should I do now?

 

[Steve Parry [MVP]]

jay fumbled, fiddled and fingered:

Ray, Steve, thanks for the advice.

Ray,
I followed the hyperlink and its instruction. But nothing changed
(blank window opens up when I choose "Add/Remove...".

Steve,
I followed the hyperlink and took Step 1, 2. And on the step 4,
I got this error message, "Error loading setupwbv.dll. The specified
module could not be found."

What should I do now?

http://support.microsoft.com/?kbid=192591