add printer wizard does not work, installed printers not listed

[Michael]

I have a Dell 2300 with windows xp home. I have installed
a canon bubble jet and hp laserjet 1100 on the system.
When I go into printers and faxes the printers are not
listed. If I click on add printer nothing happens. I
opened an application like word or internet explorer and
they see both printers. When I send a job to the canon
it prints fine but when I send a job to the laser all it
prints is junk. I am using windows xp embedded drivers, I
have also tried hp's pcl 5 drivers and it does the same
thing. What can I do to get the add printer wizard to
work and get the printers to show up in the printer and
faxes.

Please reply to this posting or email me at
(e-mail address removed)

Thanks
Michael

 

[Cari MS-MVP]

Is the print spooler running?

From the command prompt, type

net start spooler

(and hit enter)

Go back into the Control Panel and click on Printes & Faxes. Are they back?

Cari
www.coribright.com

 

[Robert Orleth [MSFT]]

Sounds like two separate issues: add printer wizard/printers folder doesn't
work, and you LJ 1100 prints junk.

First issue: I've seen a number of cases where printui.dll got replaced. Try
running sfc /scannow from the command line. If that fixes the problem, I'd
appreciate it if you could post/send the log that sfc generates to see what
files got replaced.

Second issue: are you sure you've got the right driver ? What kind of junk
does it print - could it be that you're using the PostScript driver on a
PCL-only printer ?

 

[Guest]

No the printers are not back. The spooler service is
already running. Any other suggestions to try?

 

[Guest]

I ran sfc /scannow and it scanned the system copied files
from the cd and finished. It did not see a log file
generated and if one was I have not idea where it was
put. The printers still do not show up in the printers
and faxes and the add printer wizard still does not work.
I did not even try printing again because I want to
figure out this problem first. Any other suggestions I
can try?

 

[Cari \(MS-MVP\)]

Did it reboot after the scannow?

Cari
www.coribright.com

 

[Robert Orleth [MSFT]]

Sorry, the information on what sfc did should be in the event viewer, not in
a log file. On the other hand, it didn't fix the problem to begin with.

There is one app that I know of that tricks the system file protection,
LanTastic 8. Do you have that one installed ? If so, manually copy
printui.dll from the CD (navigate to CD i386 folder, type "extract
printui.dl_ %windir%\system32\printui.dll") and reboot. (If it doesn't allow
you to overwrite printui.dll, rename it to e.g. printui.old.dll)

If that is not the case: do you have any other non-mainstream apps on your
machine ?

 

[Guest]

Yes, I did reboot

-----Original Message-----
Did it reboot after the scannow?

Cari
www.coribright.com




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