[Sorry, this is a bit long-winded.]
I bought an Acer travelmate 800 in September last year. It performed well for a month or so, but then started hanging occasionally when using any 3d apps. I couldn't send it for repair immediately as I was doing my Computer Science degree and really needed a computer around. The laptop slowly deteriorated, whereby corrupt graphics were displayed after a standby and crashes became more frequent. I sent the laptop to acer at the christmas break, having described to their telephone support the problem. However, Acer returned the laptop to me having simply reinstalled windows (I had done this myself several times and ran diagnostics, it was clearly a hardware fault). By the time I got it back, it was the start of term so I had to put up with it until I had some spare time to return it again, whereby they finally decided it was a hardware problem (it was painfully obvious) and replaced the motherboard.
All was well, except the wireless networking no longer functioned, the pcmcia slot cover had not been reinserted (so there was a great hole in the side of the machine) and the machine stopped playing DVD's after a couple of weeks. I rang Acer again, they took it for repair, they sent it back. I began reading the engineers report and low and behold, they'd only reinstalled windows. Sigh. So I boot up the machine, and a huge black splodge going from corner to corner across the LCD has appeared, rendering the display worthless. So I've sent it back. Again.
The problem seems to be that I can't get any contact with the engineers who actually make the repairs. From the report I get back each time, its shown clearly that the engineers see only a summary of everything I describe to the (I'm sorry but its true) clueless 'support' staff on the telephone.
I've got no chance of a refund have I? Luckily my warranty is two years, so theres an off chance they might fix it properly. One day.
I bought an Acer travelmate 800 in September last year. It performed well for a month or so, but then started hanging occasionally when using any 3d apps. I couldn't send it for repair immediately as I was doing my Computer Science degree and really needed a computer around. The laptop slowly deteriorated, whereby corrupt graphics were displayed after a standby and crashes became more frequent. I sent the laptop to acer at the christmas break, having described to their telephone support the problem. However, Acer returned the laptop to me having simply reinstalled windows (I had done this myself several times and ran diagnostics, it was clearly a hardware fault). By the time I got it back, it was the start of term so I had to put up with it until I had some spare time to return it again, whereby they finally decided it was a hardware problem (it was painfully obvious) and replaced the motherboard.
All was well, except the wireless networking no longer functioned, the pcmcia slot cover had not been reinserted (so there was a great hole in the side of the machine) and the machine stopped playing DVD's after a couple of weeks. I rang Acer again, they took it for repair, they sent it back. I began reading the engineers report and low and behold, they'd only reinstalled windows. Sigh. So I boot up the machine, and a huge black splodge going from corner to corner across the LCD has appeared, rendering the display worthless. So I've sent it back. Again.
The problem seems to be that I can't get any contact with the engineers who actually make the repairs. From the report I get back each time, its shown clearly that the engineers see only a summary of everything I describe to the (I'm sorry but its true) clueless 'support' staff on the telephone.
I've got no chance of a refund have I? Luckily my warranty is two years, so theres an off chance they might fix it properly. One day.